Five Guys Burgers & Fries Employee Reviews
Out of 272 Five Guys Burgers & Fries employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping Five Guys Burgers & Fries improve their work culture. The Customer Support team, with 92% positive reviews, reports the best experience at Five Guys Burgers & Fries compared to all other departments at the company. The Product team offered the most constructive feedback, with 40% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Being different. An emphasis is placed on how “five guys is so different” no it’s not, it is extremely similar if not the same as other conglomerates. They butter us up in the beginning and dangle the hope of raises or a future. But never allow us to rea
Posted 25 days ago
Learning labor laws and being open minded
Communication and learn how to talk to employees
Respecting the employees and understanding small mistakes
Leadership, strategy, communication, human resources
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
1: Five guys had always been paying above minimum wage by a very decent margin for many years before say 2015. Since then, they have been floating above if not directly on minimum wage in state to state and giving absolutely no chance of raises, no matter how long you worked there. Suffocation.
Posted 25 days ago
that they do a full investigation on cypress store two or three years back from now
Review from Operations Dept
Those who go above and beyond are compensated the same as those who fail to meet expectations
Being paid more would make me feel better
I would feel better if we got vacation pay
What do your coworkers need to improve and how could you work together better?
They need to learn the basics.
Behaviour and rudeness towards eachother for no reason
they were lazy relying on the hard workers
Review from Product Dept
We need leadership that owns up to its own failures, rather than passing the buck.
Review from Operations Dept
What needs to change to make the company culture better?
Planning with strategy, improvement of communication and better balance work/life
Review from Operations Dept
The management was really young and it transpired through their decisions and leadership skills
Review from Product Dept
They need to care more about the employees and retention than an unrealistic 22% all in labor cost. Which included salaried managers.
Review from Operations Dept
The corporate culture is toxic from the top down. Instead of building growth through good will and treating employees fairly, leadership is arrogant and doesn't care about its people at all. Gordon Ramsay is a better person and leader than any of the Five Guys team.
Review from Operations Dept
Stop letting upper management be emotional when making decisions
Review from Sales Dept
What would you improve about your company's interview process?
Have to wait up to 1-2 hours just for a manager to be ready. I.e. not proper shift management because of lack of staff.
Posted 25 days ago
Use a proven scientific method to screen new hires.
Review from Operations Dept
What's going wrong and how can it be improved?
The atmosphere - competence and leadership needs to improve all together
Review from Product Dept
Too high priced and understaffed. Asking for perfection without giving realistic goals for time, labor, food cost and hours worked. No work life balance.
Review from Operations Dept
get rid of the false happiness rule, the arbitration agreement should be illegal, give the staff proper supplies to do the job, stop worrying so much about the companies image, if the food is good and you advertise well people will come
Review from Sales Dept
A more positive corporate culture would help. More in-person training is needed, not just sticking someone in front of a computer. How am I supposed to learn how to "correctly" pre-cook fries from a video?
Review from Operations Dept
What would you most like to see improved at your company?
The thing that needs to be improved the most is basic communication
Review from Operations Dept