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FiveStars Company Culture
FiveStars Culture
This score is derived from employee ratings & reviews3.6/5
FiveStars' Overall Culture is rated C+
Top Rated Culture Dimensions
CEO Rating
A+Environment
BPerks & Benefits
BTeam
BWork Culture
BFiveStars CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Victor Ho
81 /100
See More
Diversity at FiveStars
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Diverse employees at FiveStars have rated CEO Rating, Perks And Benefits, and Outlook as the highest categories they have scored
Women at FiveStars
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-
Women at FiveStars have rated CEO Rating, Outlook, and Work Culture as the highest categories they have scored
FiveStars eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 40%Top 40% of Similar Size Companies on Comparably
Recommend to a Friend?
18
FiveStars employees are 18% more likely to recommend FiveStars as a great place to work
| 47% | Promoters |
|---|---|
| 24% | Passives |
| 29% | Detractors |
Working at FiveStars
Working at FiveStars is rated average by 28 employees, across various culture dimensions. FiveStars employees are most satisfied about CEO Rating, Environment, and Perks And Benefits categories, putting FiveStars’s culture in the Top 50% compared to similar sized companies on Comparably and in the Bottom 45% compared to other companies in San Francisco. See below in detail how working at FiveStars was rated by employees.
Overall Company Culture at FiveStars
C+
Overall Company Culture at FiveStars is rated C+
Last updated months ago
Top
50%
FiveStars ranks in the Top 50% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
FiveStars Employee Reviews
Out of 24 FiveStars employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping FiveStars improve their work culture.
| Positive Reviews | 70% |
|---|---|
| Constructive Feedback | 30% |
Positive Reviews From FiveStars Employees
- What is most positive about the culture and environment at your company?The CEO sets a good tone
- What are some of the best things about your team?There are nice people on the team
- What is the best part about your compensation package?Health benefits are good for a company of this size.
Constructive Feedback From FiveStars Employees
- What needs to change to make the company culture better?New leaders are needed to turn this company around.
- Why do you feel undervalued and what would make you feel better about your compensation?Compensation is under market value
- What does the leadership team need to get better at?All your good leaders have left. Hire better advisors and leads. Listen to the negative feedback instead of retaliating against those trying to be honest.
FiveStars Company Information
FiveStars Company Overview
FiveStars is the rewards program for small businesses that’s proven to bring customers back more often.
FiveStars was founded in 2011 and its current CEO is Victor Ho. Since its inception 15 years ago, FiveStars has grown to 292 employees.
FiveStars Mission, Vision & Values
FiveStars Mission Statement
We help businesses and communities thrive by turning every transaction into a relationship.
FiveStars Values
- Shared Humility
- Warrior Spirit
- Authentic Relationships
- Joy Every Day
| Headquarter | 321 11th St San Francisco, CA 94103 United States of America |
|---|---|
| Website | www.fivestars.com/ |
| Founding Date | 2011 |
| Tel | (860) 578-2770 |
| Company Status | Private |
| Jobs | www.fivestars.com/team/careers/ |
FiveStars Competitors
FiveStars competitors include LevelUp and SpotOn. FiveStars ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how FiveStars compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
FiveStars Employees
FiveStars has 292 employees. 28 employees at FiveStars have reviewed FiveStars across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 28 FiveStars employees give their leadership a grade of C+, or Top 50% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at FiveStars are not very pleased with their total compensation at FiveStars, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at FiveStars are pleased with their team. 28 Participants grade the quality of their coworkers a B. The majority believe the meetings at FiveStars are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at FiveStars believe the environment at FiveStars is positive. Most Participants believe the pace of work at FiveStars is comfortably fast. About 29% of the employees at FiveStars work 8 hours or less.
Overall, the employees at FiveStars are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
FiveStars employees generally work 9.6 hrs a day
Work Hours
A Day in the Life
Employees at FiveStars report the work pace is comfortably fast
Work Pace
A Day in the Life
83% of FiveStars employees look forward to interacting with their team every day
Coworkers
A Day in the Life
FiveStars employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
FiveStars employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
82% of FiveStars employees call their work environment positive
Environment
Joining FiveStars - Employee Onboarding
The prevailing opinion from employees about joining FiveStars is that the company was prepared on their first day. FiveStars employees concluded that their overall onboarding experience was positive. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
FiveStars KPIs and OKRs
Employees’ understanding of FiveStars' KPIs and OKRs is essential for its success. Out of 5 FiveStars employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
FiveStars CEO & Leadership
FiveStars CEO - Victor Ho
81 /100
Victor’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 10% compared to the CEOs of all other companies in San Francisco. FiveStars’s CEO is highly regarded especially by employees in the HR department, employees with 1 to 3 Years experience, and employees with Over 10 Years experience. However, employees with 6 to 10 Years experience, Caucasian employees, and employees with the company for 1 to 2 Years have a less favorable view of the CEO and believe there is room for improvement. Compared to FiveStars’s competitors, Victor Ho ranks right above SpotOn CEO Doron Friedman. Under Ho’s leadership, FiveStars employee respondents are most happy about their Environment and the company’s Perks And Benefits. Gender and Compensation are two areas, according to respondents, where FiveStars could stand to see real improvement.
FiveStars Leadership
The FiveStars Executive Team is rated a “C+” and led by CEO Victor Ho, Head of Business Development, CCO & CTO Matt Doka, and SVP of Marketing Chris Luo
Victor Ho CEO / President
Victor Ho serves as the CEO / President of FiveStars.
Matt Doka Head of Business Development, CCO & CTO
Matt Doka serves as the Head of Business Development, CCO & CTO of FiveStars.
Chris Luo SVP of Marketing
Chris Luo serves as the SVP of Marketing of FiveStars.
Jim Lipuma SVP Sales and Operations
Jim Lipuma serves as the SVP Sales and Operations of FiveStars.
Bernard Koh Vice President Finance
Bernard Koh serves as the Vice President Finance of FiveStars.
Matthew Curl VP Business Operations
Matthew Curl serves as the VP Business Operations of FiveStars.
Claudia Fulga VP of People Operations
Claudia Fulga serves as the VP of People Operations of FiveStars. Claudia started at FiveStars in May of 2015. Claudia... read more
FiveStars Salaries
How much does FiveStars pay?
How much do people at FiveStars get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at FiveStars is $131,425, or $63 per hour, while the estimated median salary is $153,564, or $73 per hour.
At FiveStars, the highest paid job is a General Counsel at $302,438 annually and the lowest is an Admin Assistant at $45,318 annually. Average FiveStars salaries by department include: Sales at $287,952, Finance at $93,947, Operations at $118,789, and HR at $114,666. Half of FiveStars salaries are above $153,564.
20 employees at FiveStars rank their Compensation in the Bottom 35% of similar sized companies in the US (based on 65 ratings) while 20 employees at FiveStars rank their Perks And Benefits in the Top 30% of similar sized companies in the US (based on 25 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $80k | $80k | 1st Percentile |
20th Percentile $115k | $115k | 20th Percentile |
40th Percentile $152k | $152k | 40th Percentile |
60th Percentile $218k | $218k | 60th Percentile |
80th Percentile $288k | $288k | 80th Percentile |
100th Percentile $365k | $365k | 100th Percentile |
$131,425*
Average Compensation
$153,564*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
FiveStars Salaries by Department
Diversity & Inclusion at FiveStars
Diverse employees at FiveStars score the company 72/100 across various culture categories, placing FiveStars in the Top 50% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at FiveStars across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
FiveStars Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
FiveStars PTO
FiveStars' PTO and Vacation policy typically gives 10-15 days off a year with 0% of employees expected to be work free while out of office. Paid Time Off is FiveStars' 3rd most important benefit besides Healthcare when ranked by employees, with 25% of employees saying it is the most important benefit. FiveStars' benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
FiveStars Careers
FiveStars Jobs
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Overview of Candidates Interested in FiveStars on Comparably
Candidates By Department
All Industries | 29% | |
|---|---|---|
Product | 29% | |
Marketing | 10% | |
Engineering | 7% | |
Operations | 7% | |
Other | 17% |
Candidates By Location
San Francisco | 59% | |
|---|---|---|
Austin | 7% | |
New York City | 5% | |
Charlotte | 5% | |
Dallas | 2% | |
Other | 22% |
Frequently Asked Questions regarding FiveStars
What is FiveStars address?
FiveStars location is at 321 11th St
Who is the CEO of FiveStars?
FiveStars CEO is Victor Ho, their score by employees is 81
What is FiveStars eNPS?
The eNPS for FiveStars is 18
What is the salary for Sales Manager in FiveStars?
Sales Manager average salary in the US is 135k
What are the salaries in the Marketing in FiveStars?
The average salaries for Marketing in FiveStars is 199k
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