Comparably Awards

Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing tickets, and assisting agents with relevant knowledge — all from one platform. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 109

TOTAL RATINGS: 2747

CEO: Sami Ghoche

Forethought's Management Ratings

Based on 241 ratings, Forethought employees rate their manager an "A+" or 92/100. The Manager score takes into account how employees feel and value their relationship with their manager. The score is comprised from Forethought employee feedback to questions like “How often do you get valuable feedback on how to improve at work?” and “Do you feel comfortable giving your boss negative feedback?” Forethought's management structure can vary according to department, and scores are broken out accordingly, with Engineering department ranking the managers the highest at 95/100.

Last updated months ago.

Where This Score Ranks Forethought's Manager

TOP
5%
In the Top 5% of 1882 Similar Sized Companies on Comparably
1st
1st place versus 4 competitors rated on Comparably

Nov

Feb

Nov

Feb

May

A+92 / 100

Jan

Who Ranks Forethought's Manager the Highest?

Experience - Entry Level 98/100

Experience - 3 to 6 Years 97/100

Ethnicity - Other 96/100

Who Ranks Forethought's Manager the Lowest?

Ethnicity - Hispanic or Latino 86/100

Department - Customer Success 87/100

Experience - 1 to 3 Years 88/100

Forethought Manager At a Glance

Forethought's Manager score is in 1st place compared to their competitors which include Coveo, Netomi, Aisera, and Solvvy. Their competitor, Coveo, is ranked right below Forethought. The company is in the Top 5% of similar sized companies on Comparably.

At Forethought, employees with Entry Level experience and employees with 3 to 6 Years experience feel the most supported and have the best experience with their manager. However, Hispanic or Latino employees and the Customer Success department think differently and have the least favorable experience with their manager at Forethought.