Forethought Claimed Company
Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing tickets, and assisting agents with relevant knowledge — all from one platform. read more
Forethought Company Culture
Forethought Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.7/5
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Executive Team
A+Happiness
A+Leadership
A+Forethought CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Sami Ghoche
95 /100
See More
Diversity at Forethought
Top 10%Top 10% of Similar Size Companies on Comparably
A
Diverse employees at Forethought have rated Team, Executive Team, and Happiness as the highest categories they have scored
Women at Forethought
Top 25%Top 25% of Similar Size Companies on Comparably
B
Women at Forethought have rated Team, CEO Rating, and Executive Team as the highest categories they have scored
Forethought eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies on Comparably
Recommend to a Friend?
75
Forethought employees are 75% more likely to recommend Forethought as a great place to work
| 77% | Promoters |
|---|---|
| 21% | Passives |
| 2% | Detractors |
Working at Forethought
Working at Forethought is rated highly by 109 employees, across various culture dimensions. Forethought employees are most satisfied about CEO Rating, Compensation, and Executive Team categories, putting Forethought’s culture in the Top 5% compared to similar sized companies on Comparably. See below in detail how working at Forethought was rated by employees.
Overall Company Culture at Forethought
A+
Overall Company Culture at Forethought is rated A+
Last updated months ago
Top
5%
Forethought ranks in the Top 5% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Forethought Employee Reviews
Out of 559 Forethought employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping Forethought improve their work culture.
| Positive Reviews | 98% |
|---|---|
| Constructive Feedback | 2% |
Positive Reviews From Forethought Employees
- What makes you most happy at work?My coworkers and talking to good customers
- What is most positive about the culture and environment at your company?Most people are open to listen and adjust current procedure and we all have a mindset of improving and prioritizing the best option. Similarly we are all very generous with our time for one another
- What is the best part about your compensation package?The salary is very good and fair
Constructive Feedback From Forethought Employees
- What does the leadership team need to get better at?For some it is involvement, for others it is strategy & comms. It is a shame that we lost some great people on the IC level this past year b/c executive blaming and gaslighting them and PIPing them. Also funny how other PIPs were lifted immediately after some people quite. . . anxiety 4 wht reason?
- What would you most like to see improved at your company?I would like to see promises fulfilled when it come to projected employee growth within the organization.
- What would you most like to see improved at your company?benefits (401k match, HSA & contribution, more catered meals)
Forethought Company Information
Forethought Company Overview
Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing tickets, and assisting agents with relevant knowledge — all from one platform.
Forethought was founded in 2017 and its current CEO is Sami Ghoche. Since its inception 9 years ago, Forethought has grown to 65 employees.
Forethought Mission, Vision & Values
Forethought Mission Statement
Unlock human potential through AI.
Forethought Values
- Growth Mindset
- Intelligent Empathy
- Be an Owner
- Act With Integrity
- Be Unstoppable
- Customer Obsessed
| Headquarter | 345 California St, Ste 600 + 700 California City, CA 94104 United States of America |
|---|---|
| Website | www.forethought.ai |
| Founding Date | 2017 |
| Company Status | Private |
| Jobs | forethought.ai/careers/ |
| Social Sites |
Chatbots in Real Life- The Fight
Chatbots in Real life- Lemonade Stand
Agatha Answers by Forethought Meet Agatha by Forethought, she’s like a really smart agent who knows where everything is and is excited to help her teammates find the right answer.
During Forethought's brand refresh party we took some photo booth photos!
Forethought Employees
Forethought has 65 employees. 109 employees at Forethought have reviewed Forethought across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 109 Forethought employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Forethought are extremely happy with their total compensation at Forethought, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Forethought are extremely happy with their team. 109 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Forethought are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Forethought believe the environment at Forethought is positive. Most Participants believe the pace of work at Forethought is comfortably fast. About 46% of the employees at Forethought work 8 hours or less, while 3% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Forethought are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Forethought employees generally work 9.2 hrs a day
Work Hours
A Day in the Life
Employees at Forethought report the work pace is comfortably fast
Work Pace
A Day in the Life
100% of Forethought employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Forethought employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
92% of Forethought employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Forethought employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
100% of Forethought employees call their work environment positive
Environment
Joining Forethought - Employee Onboarding
The prevailing opinion from employees about joining Forethought is that the company was very prepared on their first day. Forethought employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Forethought KPIs and OKRs
At Forethought 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Forethought's KPIs and OKRs is essential for its success. Out of 65 Forethought employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 63 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Forethought CEO & Leadership
95 /100
Forethought CEO Awards and Recognitions
Forethought’s CEO Sami Ghoche started in this role in 2024. Sami’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably. With a high CEO score, Sami Ghoche has won the Best CEOs in 2024. In addition, Sami has garnered Best CEOs for Diversity in 2023 specifically for Diversity, making Forethought’s CEO one of the top rated CEOs by diverse employees. Forethought’s CEO is highly regarded especially by employees in the Operations department, Asian or Pacific Islander employees, and employees with Entry Level experience. However, employees in the Customer Success department, employees with 6 to 10 Years experience, and Caucasian employees have a less favorable view of the CEO and believe there is room for improvement. Compared to Forethought’s competitors, Sami Ghoche ranks right above Netomi CEO Puneet Mehta. Under Ghoche’s leadership, Forethought employee respondents are most happy about their Compensation and the company’s Executive Team. Gender and Environment are two areas, according to respondents, where Forethought could stand to see real improvement.
Forethought Leadership
The Forethought Executive Team is rated an “A+” and led by CEO Sami Ghoche, CEO Deon Nicholas, and CTO Sami Ghoche
Sami Ghoche CEO / President
Sami leads engineering on Forethought’s world-class team, including machine learning research and engineering.... read more
Deon Nicholas CEO
Deon Nicholas serves as the CEO of Forethought.
Sami Ghoche CTO
Sami Ghoche serves as the CTO of Forethought.
Forethought Salaries
How much does Forethought pay?
How much do people at Forethought get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Forethought is $101,327, or $48 per hour, while the estimated median salary is $108,649, or $52 per hour.
At Forethought, the highest paid job is a Director of Engineering at $172,875 annually and the lowest is an Admin Assistant at $43,826 annually. Average Forethought salaries by department include: Customer Support at $60,814, Product at $119,901, IT at $90,518, and Business Development at $97,551. Half of Forethought salaries are above $108,649.
105 employees at Forethought rank their Compensation in the Top 5% of similar sized companies in the US (based on 272 ratings) while 105 employees at Forethought rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 172 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $64k | $64k | 1st Percentile |
17th Percentile $86k | $86k | 17th Percentile |
33rd Percentile $106k | $106k | 33rd Percentile |
50th Percentile $190k | $190k | 50th Percentile |
67th Percentile $235k | $235k | 67th Percentile |
83rd Percentile $326k | $326k | 83rd Percentile |
100th Percentile $386k | $386k | 100th Percentile |
$101,327*
Average Compensation
$108,649*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Forethought Salaries by Department
Diversity & Inclusion at Forethought
Diverse employees at Forethought score the company 91/100 across various culture categories, placing Forethought in the Top 10% of companies on Comparably with 51-200 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Forethought across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Forethought Perks & Benefits
Compassionate Leave
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Pet-Friendly
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Forethought PTO
Forethought's PTO and Vacation policy typically gives unlimited days off a year. Forethought's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
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What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Frequently Asked Questions regarding Forethought
What is Forethought address?
Forethought location is at 345 California St, Ste 600 + 700
Who is the CEO of Forethought?
Forethought CEO is Sami Ghoche, their score by employees is 95
What is Forethought eNPS?
The eNPS for Forethought is 75
What is the salary for Jr Developer in Forethought?
Jr Developer average salary in the US is 73k
What are the salaries in the Product in Forethought?
The average salaries for Product in Forethought is 120k
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