-67
NPS
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Forma
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About Forma's Brand
Forma is the life benefits platform that makes it easy to design and scale flexible benefits programs— whether your workforce is onsite, remote, or global.
Brand at a Glance
63%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.8/5
Customer Service
Forma NPS
Forma's Net Promoter Score (NPS) is a -67 with 11% Promoters, 11% Passives, and 78% Detractors. Net Promoter Score tracks whether Forma's customers would recommend using the product based on a scale of -100 to 100.
Forma Overall NPS
| 11% | Promoters |
|---|---|
| 11% | Passives |
| 78% | Detractors |
Forma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Apr 2024 -83 | Apr 2024 | -83 |
May 2024 -63 | May 2024 | -63 |
Nov 2024 -66 | Nov 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forma Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Forma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Forma Product Quality
2.2/5
Forma has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Forma's overall Product Quality score rated by its users and customers.
Forma Product Information
Forma’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.joinforma.com/
- Company Size
- 51-200 Employees
Forma Pricing
Forma ROI & Value For Money
1.5/5
Forma has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Forma Customer Satisfaction (CSAT)
Forma Customer Satisfaction (CSAT) Score
37 / 100
Forma has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Forma Customer Service
1.8/5
Forma has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Forma's Customer Service
Address
47000 Warm Springs Blvd, Fremont, CA 94539
Website
https://www.joinforma.com/
Forma's Social Links
Consumer vs. Employees
Forma scored a -67 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of Forma would recommend the brand to a friend. ENPS measures how likely Forma employees would recommend working at Forma to a friend.
Net Promoter Score
-67
NPS Score
| 11% | Promoters |
|---|---|
| 11% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 87% | Promoters |
|---|---|
| 3% | Passive |
| 10% | Detractors |
