Forrester Claimed Company

Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; and the shared wisdom of our most innovative clients. read more

EMPLOYEE PARTICIPANTS: 74

TOTAL RATINGS: 814

CEO: George Colony

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Forrester Senior Customer Service Manager Salary

The average Forrester Senior Customer Service Manager earns an estimated $98,464 annually, which includes an estimated base salary of $87,026 with a $11,438 bonus. Forrester's Senior Customer Service Manager compensation is $28,169 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at Forrester can range from $50,000 - $135,000.

The Customer Support Department at Forrester earns $3,806 more on average than the Operations Department.

Last updated a month ago.

$15k

$32k

$49k

$65k

$130k

$200k

$258k

$98,464

Average Compensation

$87,026: avg. base

$11,438: avg. bonus

Senior Customer Service Manager Salaries at Forrester

Senior Customer Service Managers earn $2,998 more than Customer Service Managers.

Customer Service Manager

$95k*

Technical Support

$70k*

CS Rep

$46k*

* estimated salary

Compensation at Forrester by Department

The Customer Support Department averages $3,806 more than the Operations Department, and $515 less than the Finance Department

Finance

$71,841 Avg. total comp.

+$515

Customer Support

$71,326 Avg. total comp.

Operations

$67,520 Avg. total comp.

-$4k

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to Forrester reported making $85,760, while the average male Senior Customer Service Manager at similar sized companies reported making $89,842.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Native American Senior Customer Service Manager at companies similar size to Forrester reported making $150,000, while the average African American/Black Senior Customer Service Manager at similar sized companies reported making $65,039.

How Senior Customer Service Managers at Forrester Rate Their Compensation

The majority of Senior Customer Service Managers at Forrester believe they're compensated fairly. 75% of Senior Customer Service Managers at Forrester say they receive annual bonuses, and the majority (65%) are satisfied with their benefits. See more compensation ratings at Forrester

Do you believe you're paid fairly?

52% Yes

Does your company give annual bonuses?

75% Yes

Are you satisfied with your Benefits?

65% Yes

See Forrester Senior Customer Service Manager Salaries by City

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