Forrester Senior Customer Service Manager Salaries in Charlotte, NC | Comparably
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Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; and the shared wisdom of our most innovative clients. read more
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Forrester Senior Customer Service Manager Salaries in Charlotte, NC

The average Forrester Senior Customer Service Manager in Charlotte, NC earns an estimated $88,637 annually, which includes an estimated base salary of $77,287 with a $11,350 bonus. Forrester's Senior Customer Service Manager compensation is $18,342 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at Forrester in Charlotte, NC can range from $32,000 - $200,000.

In Charlotte, NC, The Customer Support Department at Forrester earns $16,861 more on average than the Admin Department.

Last updated a month ago.

$15k
$32k
$49k
$65k
$130k
$200k
$258k
$88,637
Average Compensation
$77,287
avg. base
$11,350
avg. bonus

Senior Customer Service Manager Salaries at Forrester

In Charlotte, NC, Senior Customer Service Managers earn $4,343 more than Customer Service Managers.

Customer Service Manager
$84k*
Technical Support
$67k*
CS Rep
$42k*
* estimated salary

Compensation at Forrester by Department

In Charlotte, NC, The Customer Support Department averages $16,861 more than the Admin Department, and $5,781 less than the Business Development Department

Business Development
$75,909 Avg. total comp.
+$6k
Customer Support
$70,128 Avg. total comp.
Admin
$53,267 Avg. total comp.
-$17k

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to Forrester reported making $85,760, while the average male Senior Customer Service Manager at similar sized companies reported making $89,842.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Native American Senior Customer Service Manager at companies similar size to Forrester reported making $150,000, while the average African American/Black Senior Customer Service Manager at similar sized companies reported making $65,039.

How Senior Customer Service Managers at Forrester Rate Their Compensation

The majority of Senior Customer Service Managers at Forrester believe they're compensated fairly. 75% of Senior Customer Service Managers at Forrester say they receive annual bonuses, and the majority (65%) are satisfied with their benefits. See more compensation ratings at Forrester

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