
To be living proof you can win in business while being human first. Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do. In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
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Gainsight's mission, vision & values motivate 100% of Gainsight employees. When asked to whom they feel the most loyal at work, 20% of employees said Gainsight's mission and vision. Comparably data clearly shows that a focused mission statement and cohesive core company values are vital to maintaining employee alignment.