Gainsight Employee Reviews
Out of 355 Gainsight employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping Gainsight improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at Gainsight compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 6% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Marketing Dept
What do you like best about the leadership team?
Keeps us updated with the company situation and daily update
Gainsight encourages to grow with in the team
Lead by example and seem to really care about people and the customer outcomes.
Review from Marketing Dept
Transparency, forward planning, childlike joy, and beginner's mindset
Transparency is what the best i have seen
What does the leadership team need to get better at?
There aren't any Leadership reviews of Gainsight yet.
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What is the best part about your compensation package?
Base package is good and similar to market standard
Base compensation since we dont have any equity at the moment
Review from Marketing Dept
Fixed package,timely pay, benefits over & above the paclage
Fairness is clear across the board
The salary seems fair and competitive, and the benefits are top notch.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I do a lot of work beyond the bounds of my role, which Gainsight considers to be quite valuable. It's frustrated not to be compensated for the extra contributions I make to the success of the company.
I would like us to have better benefits and perks. While our core health benefits are extraordinary, I like to see Gainsight invest in a 401k match and other wellness benefits like mental and physical health.
Review from HR Dept
Disclosure of ranges would be helpful.
Review from Customer Support Dept
401k matching is the only benefit I feel is lacking, all others are well above what I have had in the past.
What are some of the best things about your team?
All memebers are suppotive and helpful
Transparent leadership and opportunity to learn
Collaborative environment and good mixture of productive work time while also mixing in personal development and water cooler talk.
Review from Operations Dept
Cooperative, knowledgable, and always willing to help.
We have a diverse team.
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Gainsight yet.
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What is most positive about the culture and environment at your company?
We all believe on what we are doing! Customer success is a fun industry.
Review from Marketing Dept
Everyone is high energy and supportive
They promote a work-life balance ... you can choose to work more if you choose to.
Our Human First Attitude and our core values
Review from HR Dept
Golden Rule means people treat each other well
What needs to change to make the company culture better?
There aren't any Environment reviews of Gainsight yet.
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What did you like most about the interview process?
I met a lot of people I would be working with on the day to day
Review from Marketing Dept
Very clear process for candidates
The process and interview questions were very applicable to the job I applied for, and I met most of the team during the 5 stages of the interview process.
It was fair and gave me a good idea of what to expect.
Review from HR Dept
We try to be transparent
What would you improve about your company's interview process?
There aren't any Interviews reviews of Gainsight yet.
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What makes you most happy at work?
Seeing how we continue to be the leaders in the industry
Review from Marketing Dept
Seeing my fellow colleagues and laughing
learning new skills and being able to apply them to cutting-edge projects
Review from Operations Dept
Making a positive difference with my customers
The product, people, and our core values.
Review from HR Dept
What's going wrong and how can it be improved?
There aren't any Outlook reviews of Gainsight yet.
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What do you like best about your company?
The culture of Human First. Core Values. working hard to achieve success.
Review from Customer Support Dept
What would you most like to see improved at your company?
Annual comp increases are low.
Review from Customer Support Dept