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Gainsight Company Culture
Gainsight Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.7/5
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Diversity
A+Environment
A+Executive Team
A+Gainsight CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Nick Mehta
96 /100
See More
Diversity at Gainsight
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Diverse employees at Gainsight have rated CEO Rating, Happiness, and Meetings as the highest categories they have scored
Women at Gainsight
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Women at Gainsight have rated CEO Rating, Executive Team, and Happiness as the highest categories they have scored
Gainsight eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
72
Gainsight employees are 72% more likely to recommend Gainsight as a great place to work
| 81% | Promoters |
|---|---|
| 10% | Passives |
| 9% | Detractors |
Working at Gainsight
Working at Gainsight is rated highly by 135 employees, across various culture dimensions. Gainsight employees are most satisfied about CEO Rating, Compensation, and Environment categories, putting Gainsight’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in San Francisco. See below in detail how working at Gainsight was rated by employees.
Overall Company Culture at Gainsight
A+
Overall Company Culture at Gainsight is rated A+
Last updated months ago
Top
5%
Gainsight ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Gainsight Employee Reviews
Out of 355 Gainsight employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping Gainsight improve their work culture.
| Positive Reviews | 98% |
|---|---|
| Constructive Feedback | 2% |
Positive Reviews From Gainsight Employees
- What are some of the best things about your team?All memebers are suppotive and helpful
- What is the best part about your compensation package?Base package is good and similar to market standard
- What do you like best about the leadership team?Keeps us updated with the company situation and daily update
Constructive Feedback From Gainsight Employees
- Why do you feel undervalued and what would make you feel better about your compensation?I do a lot of work beyond the bounds of my role, which Gainsight considers to be quite valuable. It's frustrated not to be compensated for the extra contributions I make to the success of the company.
- Why do you feel undervalued and what would make you feel better about your compensation?I would like us to have better benefits and perks. While our core health benefits are extraordinary, I like to see Gainsight invest in a 401k match and other wellness benefits like mental and physical health.
- What would you most like to see improved at your company?Annual comp increases are low.
Gainsight Company Information
Gainsight Company Overview
Gainsight, the Customer Success company, offers businesses everything they need to retain customers and drive company growth
Gainsight was founded in 2009 and its current CEO is Nick Mehta. Since its inception 17 years ago, Gainsight has grown to 1100 employees.
Gainsight Mission, Vision & Values
Gainsight Mission Statement
To be living proof you can win in business while being human first. Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do. In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
Gainsight Values
- Golden Rule
- Success for All
- Childlike Joy
- Shoshin
- Stay Thirsty
| Headquarter | 1300 Island Drive, Suite 103 Redwood City, CA 94065 United States of America |
|---|---|
| Website | www.gainsight.com |
| Founding Date | 2009 |
| Tel | (888) 623-8562 |
| Company Status | Private |
| Social Sites |
Gainsight Competitors
Gainsight competitors include Pendo and ChurnZero. Gainsight ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Gainsight compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
A Day in the Life
A Day in the Life
Gainsight employees generally work 9.0 hrs a day
Work Hours
A Day in the Life
Employees at Gainsight report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Gainsight have 2 meetings
Meetings
A Day in the Life
96% of Gainsight employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Gainsight employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
88% of Gainsight employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Gainsight employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
97% of Gainsight employees call their work environment positive
Environment
Gainsight Employees
Gainsight has 1100 employees. 135 employees at Gainsight have reviewed Gainsight across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 135 Gainsight employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Gainsight are extremely happy with their total compensation at Gainsight, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Gainsight are extremely happy with their team. 135 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Gainsight are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Gainsight believe the environment at Gainsight is positive. Most Participants believe the pace of work at Gainsight is comfortably fast. About 56% of the employees at Gainsight work 8 hours or less, while 2% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Gainsight are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Gainsight - Employee Onboarding
The prevailing opinion from employees about joining Gainsight is that the company was prepared on their first day. Gainsight employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Gainsight KPIs and OKRs
At Gainsight 89% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Gainsight's KPIs and OKRs is essential for its success. Out of 11 Gainsight employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 11 have said yes.
Are your company's goals clear, and are you invested in them?
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Featured Press for Gainsight
Featured Articles
Gainsight CEO & Leadership
96 /100
Gainsight CEO Awards and Recognitions
Gainsight’s CEO Nick Mehta started in this role in 2013. Nick’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in San Francisco. With a high CEO score, Nick Mehta has won the Best CEOs in 2018 along with Drift CEO David Cancel and SendGrid CEO Sameer Dholakia. Gainsight’s CEO is highly regarded especially by employees in the Engineering department, employees in the Customer Support department, and employees in the HR department. However, employees in the Design department, employees identified with Other ethnicities, and employees with the company for 2 to 5 Years have a less favorable view of the CEO and believe there is room for improvement. Compared to Gainsight’s competitors, Nick Mehta ranks right above Pendo CEO Todd Olson. Under Mehta’s leadership, Gainsight employee respondents are most happy about their Compensation and the company’s Environment. Office Culture and Work Culture are two areas, according to respondents, where Gainsight could stand to see real improvement.
Gainsight Leadership
The Gainsight Executive Team is rated an “A+” and led by CEO Nick Mehta, Chief Marketing Officer Anthony Kennada, and Chief Sales Officer Bryan Hamblin
Nick Mehta CEO / President
Nick Mehta serves as the CEO / President of Gainsight.
Anthony Kennada Chief Marketing Officer, 2019 Best Marketing Department Leader
Anthony Kennada serves as the Chief Marketing Officer of Gainsight, and is responsible for managing the company’s global... read more
Bryan Hamblin Chief Sales Officer
Bryan Hamblin serves as the Chief Sales Officer of Gainsight. Bryan started at Gainsight in Aug of 2018. Bryan currently... read more
Mike Berger Vice President, Product Marketing
Mike Berger serves as the Vice President, Product Marketing of Gainsight. Mike started at Gainsight in Apr of 2017. Mike... read more
Mickey Alon CTO of Gainsight PX & Product Growth
Mickey Alon serves as the CTO of Gainsight PX & Product Growth of Gainsight. Mickey started at Gainsight in October of... read more
Gil Michlin VP of Engineering (Gainsight PX)
Gil Michlin serves as the VP of Engineering (Gainsight PX) of Gainsight. Gil started at Gainsight in October of 2018.... read more
Allison Pickens Chief Operating Officer
Allison Pickens serves as the Chief Operating Officer of Gainsight. Allison started at Gainsight in January of 2014.... read more
Igor Beckerman Chief Financial Officer
Igor Beckerman serves as the Chief Financial Officer of Gainsight. Igor started at Gainsight in October of 2016. Igor... read more
Gainsight Salaries
How much does Gainsight pay?
How much do people at Gainsight get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Gainsight is $139,801, or $67 per hour, while the estimated median salary is $141,029, or $67 per hour.
At Gainsight, the highest paid job is a Director of Engineering at $235,099 annually and the lowest is a CS Rep at $52,753 annually. Average Gainsight salaries by department include: Engineering at $156,844, Finance at $103,139, IT at $115,345, and HR at $118,329. Half of Gainsight salaries are above $141,029.
95 employees at Gainsight rank their Compensation in the Top 5% of similar sized companies in the US (based on 304 ratings) while 94 employees at Gainsight rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 103 ratings).
Salaries contributed from Gainsight employees include job titles like Sales Engineer, Director of Product, Marketing Manager, and SEM Manager. Comparably data has a total of 4 salary records from Gainsight employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $82k | $82k | 1st Percentile |
17th Percentile $111k | $111k | 17th Percentile |
33rd Percentile $141k | $141k | 33rd Percentile |
50th Percentile $182k | $182k | 50th Percentile |
67th Percentile $229k | $229k | 67th Percentile |
83rd Percentile $269k | $269k | 83rd Percentile |
100th Percentile $273k | $273k | 100th Percentile |
$139,801*
Average Compensation
$141,029*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Gainsight Salaries by City
Gainsight Salaries by Department
Diversity & Inclusion at Gainsight
Diverse employees at Gainsight score the company 89/100 across various culture categories, placing Gainsight in the Top 5% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Gainsight across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Gainsight Perks & Benefits
Health & Wellness
- Dental Insurance
Paid Time Off
- PTO / Vacation Policy
Gainsight PTO
Gainsight's PTO and Vacation policy typically gives unlimited days off a year. Paid Time Off is Gainsight's most important benefit besides Healthcare when ranked by employees, with 57% of employees saying it is the most important benefit. Gainsight's benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
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Gainsight Careers
Gainsight Jobs
No Recent Jobs found for Gainsight on Comparably
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H1B Visa
In 2019, Gainsight applied for 8 H1B visas. Of the work permits applied for, 88% were approved.
Work Permit Application Outcome
Gainsight has a total of 1100 employees
8
Total Applied
H1B Applications Outcome
- 88% Granted (7 out of 8)
- 0% Denied ( out of 8)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 8)
- 13% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 8)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Gainsight Know You Want To Work There
Overview of Candidates Interested in Gainsight on Comparably
Candidates By Department
Product | 24% | |
|---|---|---|
Marketing | 16% | |
All Industries | 16% | |
Sales | 12% | |
Customer Support | 12% | |
Other | 20% |
Candidates By Location
San Francisco | 40% | |
|---|---|---|
Chicago | 8% | |
New York City | 8% | |
Menlo Park | 4% | |
Sheboygan | 4% | |
Other | 36% |
Gainsight Internship Program
Acquiring a position in Gainsight's Internship Program is generally somewhat difficult. Why intern at Gainsight? Employees are extremely happy at Gainsight and rate their office perks as good. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Gainsight employees say they’re never bored at work. Additionally, 63% have developed close friendships with their co-workers.
How difficult is it to get an internship at Gainsight?
Customer Support
Very Difficult0%
Somewhat Difficult50%
Not Difficult25%
Difficult0%
Does Not Offer Internships25%
Answered by 4 Customer Support Interns
Frequently Asked Questions regarding Gainsight
What is Gainsight address?
Gainsight location is at 1300 Island Drive, Suite 103
Who is the CEO of Gainsight?
Gainsight CEO is Nick Mehta, their score by employees is 96
What is Gainsight eNPS?
The eNPS for Gainsight is 72
What is the salary for Director of Operations in Gainsight?
Director of Operations average salary in the US is 196k
What are the salaries in the Admin in Gainsight?
The average salaries for Admin in Gainsight is 72k
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