-7
NPS
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Garner Health
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About Garner Health's Brand
Garner Health is a health tech startup that is transforming the healthcare economy by enabling patients to receive high-quality and affordable care. Garner Health has two core offerings: Garner, a benefit program that uses a new approach to data science and incentive accounts to help employees find the best doctors in their communities, and Garner DataPro, a provider recommendation platform that serves referrals based on the most accurate provider performance and directory data in the industry. Garner Health’s offerings utilize over 75% of the medical claims data in the United States to objectively examine patient outcomes based on more than 500 specialty-specific quality and efficiency measures. By analyzing millions of healthcare journeys across 82 distinct medical specialties, Garner Health sets a new industry standard in delivering reliable, actionable referrals and navigating patients to the highest-quality providers. Garner Health is a remote-first company based in NYC.
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Garner Health NPS
Garner Health's Net Promoter Score (NPS) is a -7 with 33% Promoters, 27% Passives, and 40% Detractors. Net Promoter Score tracks whether Garner Health's customers would recommend using the product based on a scale of -100 to 100.
Garner Health Overall NPS
| 33% | Promoters |
|---|---|
| 27% | Passives |
| 40% | Detractors |
Garner Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Jun 2024 -33 | Jun 2024 | -33 |
Jul 2024 -20 | Jul 2024 | -20 |
Aug 2024 -17 | Aug 2024 | -17 |
Nov 2024 -25 | Nov 2024 | -25 |
Jan 2025 -11 | Jan 2025 | -11 |
Feb 2025 -10 | Feb 2025 | -10 |
Apr 2025 -9 | Apr 2025 | -9 |
Jun 2025 0 | Jun 2025 | 0 |
Apr 2026 -1 | Apr 2026 | -1 |
May 2026 -7 | May 2026 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Garner Health NPS by Ethnicity
Garner Health's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Garner Health Customer Reviews
Out of the 2 Garner Health customer reviews 2 were positive and 0 were constructive. Garner Health customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Garner Health Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Garner Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Garner Health Customer Loyalty Score by Ethnicity
Garner Health's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Garner Health.
85
out of 100
Caucasian
Garner Health Product Quality
3/5
Garner Health has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Garner Health Product Information
Garner Health’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.getgarner.com
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Garner Health Product Quality
Garner Health's Product Quality score was rated highest by Caucasian customers.
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Ranked Garner Health Product Quality the Highest
Garner Health Product Quality Score by Ethnicity
Garner Health's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Garner Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Garner Health Pricing
Garner Health ROI & Value For Money
2.9/5
Garner Health has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Garner Health ROI
Garner Health's ROI score was rated highest by Caucasian customers.
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Ranked Garner Health ROI the Highest
Garner Health ROI Score by Ethnicity
Garner Health's ROI score was rated 2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Garner Health Customer Satisfaction (CSAT)
Garner Health Customer Satisfaction (CSAT) Score
55 / 100
Garner Health has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Garner Health Customer Satisfaction
Garner Health's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Garner Health Customer Satisfaction the Highest
Garner Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Garner Health's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Garner Health.
40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
Garner Health Customer Service
3/5
Garner Health has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Garner Health's Customer Service
Address
521 Broadway, New York City, NY 10012
Website
http://www.getgarner.com
Garner Health's Social Links
Quick Insights into Garner Health Customer Service
Garner Health's Customer Service score was rated highest by Caucasian customers.
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Ranked Garner Health Customer Service the Highest
Garner Health Customer Service Score by Ethnicity
Garner Health's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Garner Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Garner Health as an Employer
4.3/5
Garner Health has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Garner Health scored a -7 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Garner Health would recommend the brand to a friend. ENPS measures how likely Garner Health employees would recommend working at Garner Health to a friend.
Net Promoter Score
-7
NPS Score
| 33% | Promoters |
|---|---|
| 27% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
