Competitors:
iCracked
iCracked
Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges. read more
Geek Squad Company Culture
Geek Squad Culture
This score is derived from employee ratings & reviews3.7/5
Geek Squad's Overall Culture is rated B-
Top Rated Culture Dimensions
Perks & Benefits
AEnvironment
BManager
BExecutive Team
BTeam
BGeek Squad CEO
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Robert Stephens
66 /100
See More
Diversity at Geek Squad
Top 40%Top 40% of Similar Size Companies on Comparably
B-
Diverse employees at Geek Squad have rated CEO Rating, Team, and Work Culture as the highest categories they have scored
Women at Geek Squad
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterGeek Squad eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
-4
Geek Squad employees are -4% more likely to recommend Geek Squad as a great place to work
| 37% | Promoters |
|---|---|
| 22% | Passives |
| 41% | Detractors |
Working at Geek Squad
Working at Geek Squad is rated average by 67 employees, across various culture dimensions. Geek Squad employees are most satisfied about Perks And Benefits, Environment, and Manager categories, putting Geek Squad’s culture in the Top 40% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in New York. See below in detail how working at Geek Squad was rated by employees.
Overall Company Culture at Geek Squad
B-
Overall Company Culture at Geek Squad is rated B-
Last updated 12 days ago
Top
40%
Geek Squad ranks in the Top 40% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Geek Squad Employee Reviews
Out of 95 Geek Squad employee reviews, 30% were positive. The remaining 70% were constructive reviews with the goal of helping Geek Squad improve their work culture.
| Positive Reviews | 30% |
|---|---|
| Constructive Feedback | 70% |
Positive Reviews From Geek Squad Employees
- What did you like most about the interview process?they like reallife experience allied was easy
- What makes you most happy at work?seeing people makes me feel alive
- What is most positive about the culture and environment at your company?i need allied universal help me get unbanned new york
Constructive Feedback From Geek Squad Employees
- What does the leadership team need to get better at?Understand the Client's problem and assign the work to the Agent that knows how to resolve it. They also need to l;earn how to separate Geek Squad from sales. As of 2013-current (2021), the manager expect that when no Client's are present, an Agent assists on the sales floor, ignoring required work.
- Why do you feel undervalued and what would make you feel better about your compensation?Agents are separated into two categories in-store, Counter Agents and Advanced Repair Agents. This creates a rift, when the expectation is for the CA to do quick repairs, but they are not compensated as a Repair Agent.
- What's going wrong and how can it be improved?11-7:30 shifts, except Monday and Thursday. Manager has favorites and consistantly states that "she knows nothing about repair, but needs the position to build her resume".
Geek Squad Company Information
Geek Squad Company Overview
Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges.
Geek Squad Mission, Vision & Values
Geek Squad Mission Statement
Our mission is to make technology more human. To make it easier to explore, learn and understand how the latest tech can enrich your life. It starts with a conversation.
Geek Squad Values
- Having Fun While Being the Best
- Learning from Challenge and Change
- Unleashing the Power of Our People
- Showing Respect, Humility and Integrity
| Headquarter | 622 Broadway New York City, NY United States of America |
|---|---|
| Website | www.geeksquad.com |
| Founding Date | 1994 |
| Tel | 800-433-5778 |
Geek Squad Competitors
Geek Squad competitors include iCracked. Geek Squad ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Geek Squad compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Geek Squad Employees
67 employees at Geek Squad have reviewed Geek Squad across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 12 days ago.
Overall, the 67 Geek Squad employees give their leadership a grade of B-, or Top 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Geek Squad are not very pleased with their total compensation at Geek Squad, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Geek Squad are generally satisfied with their team. 67 Participants grade the quality of their coworkers a B. Less than half believe the meetings at Geek Squad are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Geek Squad believe the environment at Geek Squad is positive. Most Participants believe the pace of work at Geek Squad is extremely fast. About 70% of the employees at Geek Squad work 8 hours or less, while 15% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Geek Squad are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Geek Squad - Employee Onboarding
The prevailing opinion from Comparably users in New York about their company is that it was very prepared on their first day. New York employees concluded that their overall onboarding experience was positive. 74% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Geek Squad KPIs and OKRs
Employees’ understanding of Geek Squad's KPIs and OKRs is essential for its success. Out of 1 Geek Squad employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Geek Squad CEO & Leadership
Geek Squad CEO - Robert Stephens
66 /100
Robert’s approval rate is lower compared to CEOs at similar sized companies, putting Robert in the Bottom 45% of all CEOs of similar-sized companies on Comparably, and in the Bottom 40% compared to CEOs of all other companies in New York. Robert Stephens’s employees rank Geek Squad in the Top 10% for Perks And Benefits, in the Top 25% for Environment, and in the Top 30% for Manager. Stephens is generally unpopular with Geek Squad employees, but ranks especially low with Caucasian employees. However, Hispanic or Latino employees have a slightly more favorable view of the CEO.
Geek Squad Leadership
The Geek Squad Executive Team is rated a “B” and led by CEO Robert Stephens and Precinct Chief (General Manager) Christopher Brand
Robert Stephens CEO / President
Robert Stephens serves as the CEO / President of Geek Squad.
Christopher Brand Precinct Chief (General Manager)
Christopher Brand serves as the Precinct Chief (General Manager) of Geek Squad. Christopher currently resides in the... read more
Geek Squad Salaries
How much does Geek Squad pay?
How much do people at Geek Squad get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Geek Squad is $123,871, or $59 per hour, while the estimated median salary is $121,935, or $58 per hour.
At Geek Squad, the highest paid job is a Director of Sales at $239,651 annually and the lowest is a CS Rep at $35,944 annually. Average Geek Squad salaries by department include: Design at $97,202, Engineering at $141,110, Legal at $108,664, and HR at $124,890. Half of Geek Squad salaries are above $121,935.
28 employees at Geek Squad rank their Compensation in the Top 50% of similar sized companies in the US (based on 76 ratings) while 24 employees at Geek Squad rank their Perks And Benefits in the Top 10% of similar sized companies in the US (based on 24 ratings).
Salaries contributed from Geek Squad employees include job titles like Engineering Manager and CS Rep. Comparably data has a total of 1 salary records from Geek Squad employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $63k | $63k | 1st Percentile |
17th Percentile $93k | $93k | 17th Percentile |
33rd Percentile $122k | $122k | 33rd Percentile |
50th Percentile $171k | $171k | 50th Percentile |
67th Percentile $213k | $213k | 67th Percentile |
83rd Percentile $264k | $264k | 83rd Percentile |
100th Percentile $272k | $272k | 100th Percentile |
$123,871*
Average Compensation
$121,935*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Geek Squad Salaries by City
Geek Squad Salaries by Department
Diversity & Inclusion at Geek Squad
Diverse employees at Geek Squad score the company 68/100 across various culture categories, placing Geek Squad in the Top 40% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Geek Squad across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Geek Squad Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
Geek Squad PTO
Geek Squad PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Geek Squad Careers
Geek Squad Jobs
No Recent Jobs found for Geek Squad on Comparably
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H1B Visa
In 2019, Geek Squad applied for 50 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
50
Total Applied
H1B Applications Outcome
- 100% Granted (50 out of 50)
- 0% Denied ( out of 50)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 50)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 50)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Geek Squad Know You Want To Work There
Frequently Asked Questions regarding Geek Squad
What is Geek Squad address?
Geek Squad location is at 622 Broadway
Who is the CEO of Geek Squad?
Geek Squad CEO is Robert Stephens, their score by employees is 66
What is Geek Squad eNPS?
The eNPS for Geek Squad is -4
What is the salary for Brand Manager in Geek Squad?
Brand Manager average salary in the US is 109k
What are the salaries in the Operations in Geek Squad?
The average salaries for Operations in Geek Squad is 104k
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