34
NPS
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Brand Page
Gem.com
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About Gem.com's Brand
Gem is an all-in-one recruiting platform that integrates with LinkedIn, Gmail, Outlook, and your ATS. We enable world-class recruiting teams to find, engage, and nurture top talent. Recruiters use Gem to build lists of people to reach out to, find email, and automate followups. We save you time, double response rate, and give visibility into what’s working. Teams use Gem to collaborate on candidates, discover best practices, and never reach out to the same person twice. Managers unlock visibility into their team’s pipeline because every touchpoint is automatically tracked. And everything syncs to your applicant tracking system with best-in-class data integrity.
Brand at a Glance
65%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Gem.com NPS
Gem.com's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Gem.com's customers would recommend using the product based on a scale of -100 to 100.
Gem.com Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Gem.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Feb 2023 33 | Feb 2023 | 33 |
Apr 2023 50 | Apr 2023 | 50 |
Jul 2023 20 | Jul 2023 | 20 |
Sep 2023 33 | Sep 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gem.com NPS by Usage
Gem.com's NPS was rated 34 points by customers who have used Gem.com's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Gem.com Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Gem.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gem.com Customer Loyalty Score by Usage
Gem.com's Customer Loyalty score was rated 70% by customers who have used Gem.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Gem.com Product Quality
4.2/5
Gem.com has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Gem.com Product Information
Gem.com’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.gem.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into Gem.com Product Quality
Gem.com's Product Quality score was rated highest by customers who have used Gem.com's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Gem.com's Product Quality.
Ranked Gem.com Product Quality the Highest
Gem.com Product Quality Score by Usage
Gem.com's Product Quality score was rated 4.6 stars by customers who have used Gem.com's products/services for Less than 1 Year.
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Gem.com Pricing
Gem.com ROI & Value For Money
4.1/5
Gem.com has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Gem.com ROI
Gem.com's ROI score was rated highest by customers who have used Gem.com's products/services for Less than 1 Year.
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Ranked Gem.com ROI the Highest
Gem.com ROI Score by Usage
Gem.com's ROI score was rated 4.5 stars by customers who have used Gem.com's products/services for Less than 1 Year.
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Gem.com Customer Satisfaction (CSAT)
Gem.com Customer Satisfaction (CSAT) Score
100 / 100
Gem.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gem.com Customer Satisfaction
Gem.com's Customer Satisfaction score was rated highest by customers who have used Gem.com's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Gem.com's Customer Satisfaction.
Ranked Gem.com Customer Satisfaction the Highest
Gem.com Customer Satisfaction Score by Usage
Gem.com's Customer Satisfaction score was rated 100 points by customers who have used Gem.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Gem.com Customer Service
4/5
Gem.com has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Gem.com's Customer Service
Address
San Francisco, CA 94104
Website
https://www.gem.com/
Gem.com's Social Links
Quick Insights into Gem.com Customer Service
Gem.com's Customer Service score was rated highest by customers who have used Gem.com's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Gem.com's Customer Service score.
Ranked Gem.com Customer Service the Highest
Gem.com Customer Service Score by Usage
Gem.com's Customer Service score was rated 4.5 stars by customers who have used Gem.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Gem.com as an Employer
4.7/5
Gem.com has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Gem.com scored a 34 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of Gem.com would recommend the brand to a friend. ENPS measures how likely Gem.com employees would recommend working at Gem.com to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 88% | Promoters |
|---|---|
| 0% | Passive |
| 12% | Detractors |
