GGA Solutions Employee Reviews
Out of 914 GGA Solutions employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping GGA Solutions improve their work culture. The Admin team, with 100% positive reviews, reports the best experience at GGA Solutions compared to all other departments at the company. The HR team offered the most constructive feedback, with 8% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
they need to have more interactions and coachings with the agents
Review from Customer Support Dept
They are not train to provide support or management on every day situation
they have to take 3 chats to feel the same way we feel every day
She would need to be more human and have a better understanding that we all don't learn the same way or as fast as others.
The manager doesn't seem to care about the mental health of the employees. Honestly, she is one of the unreachable people of this company. I had better experiences from people of human resources and other administrative departments than with her. She only talks about doing more and more.
Why do you feel undervalued and what would make you feel better about your compensation?
WORKING 45 hours a week for 3100 pesos (if you take all of your bonus) is not really worth it
the base salary is quite low, so your paycheck is good as long as you get the your metrics however there's no much assitance on your team leads so achive that goal
Review from Customer Support Dept
I think that we could get paid a little bit more because there are more and more companies each day that offer a better salary.
Review from Customer Support Dept
we do many functions, and I believed we are not rewarded properly
Review from Customer Support Dept
There is no annual evaluation or salary race and all bonuses are always deducted for any reason and vacations are not paid or not given
What do your coworkers need to improve and how could you work together better?
Be prepared, most of them just care about the call flow and not about the agent
Review from Customer Support Dept
learn how to organize meetings
Tbey need to be respecfull specially supervisors toward employees. They always uses their powered position to diminish employees or blame then of low results
Review from Sales Dept
To feel and work like a team, and take in consideration that we are all human beings
Review from Customer Support Dept
If they actually did their job how they are supposed to and put in at LEAST half of the work me and a few others put in
Review from Customer Support Dept
What needs to change to make the company culture better?
Be pointed, create courses for your coworkers and agents to create a good company, and don't be a misogyny call center
Review from Customer Support Dept
be accountable and efficient and accurate
they never train only emails and messages. They do not give time for training , company expects to do training on your day off. The deduct the bonus for not following process in which employee was not train. Always tell customer that is employee fault of not following process
take in concideration work from home agents we get the job done and it feels you just give us the left overs
Listen what representatives says about the customer interaction. We know! We are the workforce
Review from Customer Support Dept
What would you improve about your company's interview process?
say your shift is 10 hours
That they keep their promise in what they offer
Review from Customer Support Dept
What's going wrong and how can it be improved?
lack of knowledge and consistency amount managers and supervisors on company affairs
change management. change supervison. implement an effective training program and also provide the tools to make the job, Free trials on internet are not tools to the the job
Again, planning, they hire the minimum of agents for a campaign and since the training is not good enough everyone quits.
Review from Customer Support Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of GGA Solutions yet.
Be the first to contribute a review.