GGA Solutions Employee Reviews
Out of 914 GGA Solutions employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping GGA Solutions improve their work culture. The Admin team, with 100% positive reviews, reports the best experience at GGA Solutions compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 8% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The trust in you and don't harass you in the home office.
Always willing to help when needed
The feeling of someone that will help you with any question or trouble it's amazing.
Review from Customer Support Dept
It shows that they care for the company
Review from Customer Support Dept
as a great and strong team
What does the leadership team need to get better at?
they need to have more interactions and coachings with the agents
Review from Customer Support Dept
They are not train to provide support or management on every day situation
they have to take 3 chats to feel the same way we feel every day
She would need to be more human and have a better understanding that we all don't learn the same way or as fast as others.
The manager doesn't seem to care about the mental health of the employees. Honestly, she is one of the unreachable people of this company. I had better experiences from people of human resources and other administrative departments than with her. She only talks about doing more and more.
What is the best part about your compensation package?
Life insurance life insurance life
vacation bonus, infonavit,imss, life insurance
the multiple option to can finish a dream to can generate extra money for travel or purchase a vehicle, etc.
Well having to work extra
Review from Customer Success Dept
i feel that is very good
Why do you feel undervalued and what would make you feel better about your compensation?
WORKING 45 hours a week for 3100 pesos (if you take all of your bonus) is not really worth it
the base salary is quite low, so your paycheck is good as long as you get the your metrics however there's no much assitance on your team leads so achive that goal
Review from Customer Support Dept
I think that we could get paid a little bit more because there are more and more companies each day that offer a better salary.
Review from Customer Support Dept
we do many functions, and I believed we are not rewarded properly
Review from Customer Support Dept
There is no annual evaluation or salary race and all bonuses are always deducted for any reason and vacations are not paid or not given
What are some of the best things about your team?
They are always willing to help
my team have been really helpfull assisting me reaching my goals and doubts on the product
Review from Customer Support Dept
We are kind and we are alway trying to help each other
Review from Customer Support Dept
people with human skills entusiastic
they are an experienced staff
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Be prepared, most of them just care about the call flow and not about the agent
Review from Customer Support Dept
learn how to organize meetings
Tbey need to be respecfull specially supervisors toward employees. They always uses their powered position to diminish employees or blame then of low results
Review from Sales Dept
To feel and work like a team, and take in consideration that we are all human beings
Review from Customer Support Dept
If they actually did their job how they are supposed to and put in at LEAST half of the work me and a few others put in
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
My coworkers make my day a bit better
People are always willing to help
Everybody is so understanding and amazing
Review from Customer Support Dept
I believe there are chances to grow
Review from Customer Support Dept
easy-going coworkers in the company.
What needs to change to make the company culture better?
Be pointed, create courses for your coworkers and agents to create a good company, and don't be a misogyny call center
Review from Customer Support Dept
be accountable and efficient and accurate
they never train only emails and messages. They do not give time for training , company expects to do training on your day off. The deduct the bonus for not following process in which employee was not train. Always tell customer that is employee fault of not following process
take in concideration work from home agents we get the job done and it feels you just give us the left overs
Listen what representatives says about the customer interaction. We know! We are the workforce
Review from Customer Support Dept
What did you like most about the interview process?
That the interviewer asked me about the responsibilities of my personal life in order to match them with the ones of the job.
The were all very nice
not much, there were missing informtion on how you really work, in terms os schedueles, other companies are more clear on it
Review from Customer Support Dept
It was quick and precise
Review from Customer Support Dept
the culture and the warm treat
Review from Customer Support Dept
What would you improve about your company's interview process?
say your shift is 10 hours
That they keep their promise in what they offer
Review from Customer Support Dept
What makes you most happy at work?
It's a really good work environment
That I get to work from home so I don't waste time moving to a different place each day
Review from Customer Support Dept
the opportunity to improve my skills
Review from Customer Support Dept
When my coach consider my point of views
knowing that I am going to receive my next pay check
Review from Customer Support Dept
What's going wrong and how can it be improved?
lack of knowledge and consistency amount managers and supervisors on company affairs
change management. change supervison. implement an effective training program and also provide the tools to make the job, Free trials on internet are not tools to the the job
Again, planning, they hire the minimum of agents for a campaign and since the training is not good enough everyone quits.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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