
they need to have more interactions and coachings with the agents
my team have been really helpfull assisting me reaching my goals and doubts on the product
not much, there were missing informtion on how you really work, in terms os schedueles, other companies are more clear on it
the base salary is quite low, so your paycheck is good as long as you get the your metrics however there's no much assitance on your team leads so achive that goal