GGA Solutions CS Rep Employee Reviews
Briefly describe your overall experience at your company
I feel like I will be able to grow within the company with my knowledge skills.
Review from Customer Support Dept
Review from Customer Support Dept
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What do you like best about the leadership team?
listen more calls during the training
Review from Customer Support Dept
The trainers and everyone I have spoke with have shown enthusiasm and have taken the time to answer any questions we may have.
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It's funny and very patient
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Patient, responsive, fair, grounded, team orientated.
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very helpful witht the teachings
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What does the leadership team need to get better at?
planning in a way that agents are not getting back to back calls all day every day, supervisors & QA have to take normal calls everyday.
Review from Customer Support Dept
What is the best part about your compensation package?
my savings account is what I enjoy the most
Review from Customer Support Dept
The payment is very good
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The savings plan is the best part of the compensation package.
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The bonus that we receive for just logging in daily to work is excellent. Also, we have bonuses for perfect attendance which it makes it more attractive. I earn more than the companies I have worked before.
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The money and prizes provided
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Why do you feel undervalued and what would make you feel better about your compensation?
More clarification on job offer
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i want to have a better compensation
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I feel we work a lot of hours, and the compensation compared to that is so little
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For retirement purposes we are being reported with just base salary and not integrated salary. This affects our future. Also reducing meal time from 1 hour to 40 minutes does not allow us to have a proper balanced meal, in such short time
Review from Customer Support Dept
A better base salary, all my pay I get its just bonuses.
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What are some of the best things about your team?
The team is willing to help and answer any questions for myself and others .
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that we talk to each other good.
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Very intercative and very funny
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Everyone works together, helps each other in training.
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They always lend you a hand when you need them, or you need to find a solution.
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What do your coworkers need to improve and how could you work together better?
To feel and work like a team, and take in consideration that we are all human beings
Review from Customer Support Dept
If they actually did their job how they are supposed to and put in at LEAST half of the work me and a few others put in
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What is most positive about the culture and environment at your company?
we support each other and we make sure everybody understood the topic.
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We have coworkers all over Mexico , and even though we are in the same country we have culture differences .
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that we are making good money!
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The partnership and the friends
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As important as the company makes the client, it seems that the team is still first. The company takes the time to ensure the agents are prepared.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The Hr department was very patient with me and my computer issues
Review from Customer Support Dept
that i felt confident during it.
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How quick the procedure was
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Although all the documentation may not have been complete, I have to think they looked at the talent and were guided by it and not the documentation.
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The attention and the clear questions that they ask you.
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What would you improve about your company's interview process?
That they keep their promise in what they offer
Review from Customer Support Dept
What makes you most happy at work?
share my experience with my coworkers and also to make some friends
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The positive vibes and communicative.
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feel of growing inside the company
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All the great payment yeah
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At the end of the week, the paycheck.
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What's going wrong and how can it be improved?
Again, planning, they hire the minimum of agents for a campaign and since the training is not good enough everyone quits.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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