GoGuardian FAQs

A classroomsessionis the digital equivalent of a classroom period. When a classroom session begins, all enrolled students will automatically join. Once the students are connected, you will begin to see live screen data on theScreens view of your active classroom session.All session data is automatically recorded and will be archived and available for review at any point.

Start a New Session

Sign in to teacher.goguardian.com

Select aClassroom

In the panel to the right, select the session length from the drop-down menu or specify a specific end time (shown above).

To exclude absent students, clickWant to exclude students? then click each that you want to exclude from the session.

Select a Scene to be applied to the classroom session. Scenes can be changed or removed mid-session.

ClickStart Session

Protip:Classroom sessions can also be scheduled to start automatically! Read Scheduled Sessions for more info.

Switch Between Active Sessions

Multiple concurrent sessions can be active at once. You can switch between active sessions by clicking the sidebar menu button at the top left corner of the screen.

End aSession Early

A session can be ended at any time by clicking theEnd Sessionbutton.

Add Additional Time to a Session

Open anactive classroom session

Click on the Time Remaining button

Select the amount of time to extend the session

Select a length of time or type in a new end time

ClickUpdate Session

View Past Sessions

Records from past sessions are available at any time. Sessions are recorded sequentially and stored on the Sessions tab of your classroom. Open a classroom session to view timeline data, screenshots, and command logs. You can scroll through timeline data and view student activity by clicking on a student's timeline bar.

Bypass Passwords Purpose

GoGuardian has various block pages. When a page is blocked by GoGuardian Admin's custom filtering policies, students will receive the GoGuardian Admin block page, which includes a "Bypass" button. Users may enter the Bypass Password and be unlocked for a preset amount of time. This might be useful for Teachers who are being monitored on GoGuardian Admin and are blocked mistakenly or for when a Teacher needs to unblock a page for a student. The password is specific for GoGuardian Admin's custom filtering block.

Customizing the Block Page

To create a bypass password, please complete the following:

Navigate toConfiguration > Advanced Config > Bypass Passwords

Type in the password

Select the desired length of time for the bypass password to take effect

SelectAdd

To delete a bypass password, please complete the following:

Navigate toConfiguration > Advanced Config > Bypass Passwords

To view all passwords, select "Show All Passwords" and select the desired password to delete.

Click on the "delete" next to the desired password.

IMPORTANT

Bypass Passwords created here are a global setting for all OUs and may be used multiple times. Although students will be given access for a specific amount of time, they may continue to use the same bypass password again.

Bypass Password Attempts

To view Bypass Password attempts, please navigate toConfiguration > Advanced Config > Bypass Password Attempts.

The activity for URL, User, E-mail, Time, Password used, and whether or not the attempt was successful are viewable from this log. Users can also sort by those distinct categories.

*Note: Only the 150 most recent bypass attempts will be visible at any given time.

Best Practices

We recommend utilizing the Bypass Password function very sparingly, if at all. If students receive the bypass password by accident, they will be able to bypass any URL that has blocked by GoGuardian Admin filtering. This password will need to be deleted.

Smart Alert Trigger blocks and Teacher Scene blocks will not be able to be bypassed with a password.

If a Bypass Password is desired, we recommend checking theBypass Password Attemptspage frequently to see if students are accessing any content they should not or if some students are trying very frequently to guess the password and have unsuccessful attempts.

This feature can be useful for Teachers or students who are blocked from a website that should be allowed. For those cases, we recommend to add a site unblock request form.

Note: There is a limit of 150 bypass passwords.

Remove a Student from a GoGuardian Classroom

Navigate to your GoGuardian Classroom

Click the Students tab

Click on Removeto the right of the student's name

Confirm by selecting Remove Student from the pop-up

If your Classroom was Imported from Google

Navigate to the Classroom at classroom.google.com

Click on the Peopletab

Under Students, click on the checkbox to the left of the student's name

Click on the Actions drop-down

Select Remove

Confirm by selecting Remove from the pop-up

Navigate back to your GoGuardian Classroom

Click on the Students Tab

Click Sync Students From Google

Offboarding GoGuardian Products

Section 1 - Discontinuing Admin, but keeping Teacher

Section 2 - Discontinuing Teacher, but keeping Admin

Section 3 - Discontinuing Teacher and Admin, but keeping Director

Section 4 - Discontinuing Teacher and Admin, but keeping Fleet and/or Director

Section 5 - Discontinuing all GoGuardian Products

Section 1

Discontinuing GoGuardian Admin, but keeping Teacher?

If you are using GoGuardian Admin, filters will continue to operate for approximately 30 days following your school's license expiration date. This ensures our customers are protected and remain filtered in instances of accidental failure to renew or error in product license end date.

Complete each of these steps to fully disable Admin filtering services.

Remove all filtering policies from OUs

Using your Super User credentials, sign in to admin.goguardian.com

Navigate to Filtering > Configuration

Remove all filtering policies from your OUs (both for "At School" and "At Home")

Disable Out of School Mode

Navigate to Filtering >Configuration> Advanced Config > Scheduling

Disable theEnableOut of School Mode toggle

Disable Filtering Settings

Navigate toFiltering >Configuration> Advanced Config > Global Config

Disable Force SafeSearch

Disable Safe Translator

Disable Block Direct IP Access

Disable Block Consumer Google Accounts

Disable Block Iframe Content

Remove all students from the Penalty Box

Navigate to Filtering > Penalty Box

Remove all students from the list of users

Disable or Delete all Smart Alerts Triggers

Navigate to Smart Alerts > Triggers

Disable or Delete all triggers

Remove the Theft Recovery OU

Sign in to admin.google.com

Click Device Management > Chrome Management > Devices

On the left sidebar, select your “Stolen Devices” OU that was configured for Theft Recovery

Move any devices from the Stolen Devices into another OU

Once the “Stolen Devices” OU is empty, hover over the “Stolen Devices” OU on the left sidebar

Click the options icon (3 dots), then click Delete Organization

The Theft Recovery App and settings will be removed with the OU itself

Section 2

Discontinuing GoGuardian Teacher, but keeping Admin?

Disable all classroom sessions

Using your Super User credentials, sign in to manage.goguardian.com

Click the Products tab

Click Teacher Settings

Disable the Allow Classroom Sessions toggle

Section 3

Discontinuing GoGuardian Teacher and Admin, but keeping Director?

Complete Section 1 and 2 of this guide to disable Teacher and Admin and leave the extensions installed in the Google Admin Console.

Section 4

Discontinuing GoGuardian Teacher and Admin, but keeping Fleet and/or Director and Beacon?

Only keeping Fleet?

Remove your GoGuardian extensions and Theft Recovery as outlined in Section 5. Fleet will continue working without the extensions installed.

Keeping Fleet,Director, and Beacon?

Complete Sections 1 and 2 above. Keep both of your GoGuardian extensions installed.

Section 5

Discontinuing all GoGuardian services?

Uninstall your GoGuardian extensions

Sign in to admin.google.com

Click Device Management > Chrome Management > User Settings

On the left sidebar, select the OU to which you force installed the GoGuardian extensions

Scroll down to "Force-installed Apps and Extensions"

Click "Manage force-installed apps"

Find and remove both GoGuardian extensions from the list

- To identify the correct extension IDs on the force install-list, sign into your GoGuardian account and visit this link: https://account.goguardian.com/#/getting-started/deploy

- Find the corresponding App IDs and remove them from the force-install list

Click Save to save changes to the force install list

Then click Save to finalize changes to the Google Admin Console

Important: Google Admin Console policies can be overridden and modified in OUs and sub-OUs, and changes to parent/top level OUs may not fully cascade down your OU structure. For this reason, it would be worthwhile to check the force-install list for all OUs and sub-OUs to verify that both extensions were removed completely.

Remove Theft Recovery

Sign in to admin.google.com

Click Device Management > Chrome Management > Devices

On the left sidebar, select your “Stolen Devices” OU that was configured for Theft Recovery

Move any devices from the Stolen Devices into another OU

Once the “Stolen Devices” OU is empty, hover over the “Stolen Devices” OU on the left sidebar

Click the options icon (3 dots), then click Delete Organization

The Theft Recovery App and settings will be removed with the OU.

Installing Theft Recovery

Theft Recovery is new and improved in Admin 2.0! This article will cover:

How to configure an OU for your missing or stolen devices

Install the Theft Recovery app

Authorize GoGuardian to sync with Google Admin Console

Sync your device information with Google Admin Console

Note for users of the "Classic View" version of Theft Recovery: Theft Recovery 2.0 requires a slightly different setup and the installation of a new kiosk app. Please follow this guide to ensure a successful migration.

Step 1: Create a Theft Recovery OU for missing devices

A new, custom OU must be created with specific Device Settings in order to use Theft Recovery 2.0. When a device is placed into this OU using the Theft Recovery UI, Theft Recovery Mode will activate.

Sign in to Google Admin Console

ClickDevice Management

ClickChrome Devices

The sidebar on the left will contain your OU structure. Click Manage Organizational Units at the bottom.

Click the yellow "+" icon and create a new sub-OU in the location of your choice. The name of this OU must contain the words "stolen devices." Your OU structure can contain multiple Theft Recovery OUs as long as they contain the words "stolen devices" and are configured appropriately.

Note: If you have previously configured a stolen devices OU for the "Classic View" version of Theft Recovery, the existing OU can be reused, but make sure that your device settings match the configuration in Step 2 and the new Theft Recovery App is installed.

Step 2: Configure your Theft Recovery OU

Configure your Theft Recovery OU to launch the GoGuardian kiosk App. The App will record geolocation data and take screenshots as the device is used while Theft Recovery mode is active.

Sign in to Google Admin Console

ClickDevices

ClickChrome Management

ClickUser & Browser Settings, then click on Device Settings at the top of the page.

Select your newly createdStolen Devices OU from the sidebar to modify the OU's Device Settings.

VERY IMPORTANT!Ensure thatyourStolen DevicesOU is selected on the OU sidebar before making thesechanges!

***If you configure Theft Recovery at your domain level or any typical OU that contains your devices, it will put every device in that OU into Theft Recovery mode and generate a Theft Recovery session for every device in that OU! Please exercise caution.***

Protip: Use CTRL+F or COMMAND+F to easily find the following settings

SetGuest ModetoDo not allow guest mode

Set Sign-In Restriction to Do not allow any user to sign-in

Set Scheduled Rebootto1

Note: Once placed in theTheft RecoveryOU, a device must be rebooted at least once to launch the App. This setting will force the device to reboot once per day.

Save the settings by clicking the Save button in the top right corner

Theft Recovery Dashboard

Step 3: Install the Kiosk App

Navigate back to the Chrome Management page under Devices > Chrome Management

Click Apps & extensions

Select your Stolen Devices OU from the list of Organizational Units

Select Kiosks from the top of the page

Click the yellow "+" icon on the bottom right, then choose the "waffle" icon at the top of the list to Add an App by Extension ID

Add the App IDalaoimaeafbgfglpffgcidfgbjnekifp

Choose From a custom URL from the drop-down menu

Add the App URLhttps://clients2.google.com/service/update2/crx

ClickSave

Note:If the Classic View Theft Recovery App, titledLoading, is already installed, remove it from the Kiosk Apps list and replace it with theWelcome App.

UnderAuto Launch App, select theWelcomeApp from the drop-down menu

Save the settings by clicking the Save button in the top right corner

Step 4: Authorize GoGuardian to sync with Google Admin Console

This will authorize GoGuardian to sync with your Google Admin Console so we can track your stolen devices.

Sign in to GoGuardian and navigate to the Theft Recovery Dashboard

Click thetriple-dot stack icon in the top right corner of the Theft Recovery Dashboard

ClickAuthorize With Googleto open the authorization tool

Click the greenAuthorizebutton when prompted

Select your Google Admin Super User account, if signed into multipleGoogle accounts

Click the blue Allow button to complete the authorization process

Note: Your Google Admin Account must have the following permissions.

Provision and delete users on your domain: View and modify details (e.g., name, address, and phone number) and metadata (e.g., login details) of users on your domain

View metadata (e.g., name and description) of organization units

View all your Chrome OS devices' metadata (e.g., mac address, model, and OS version) View and update a specific Chrome OS device's metadata

If you're unsure if your account has these permissions, please verify with Google. Otherwise, you may receive an authorization error.

Step 5: Sync Devices from Google Admin Console

This will import all device information from Google Admin Console.

Sign in to GoGuardian and navigate to the

Click thetriple-dot stack icon in the top right corner of the Theft Recovery Dashboard

ClickSync Devices

Click the greenSyncbutton

What is it?

Off-Task Alerts is a feature of GoGuardian Teacher which uses artificial intelligence to automatically detect when a student goes off-task and visually alert the teacher. Because Off-Task Alerts are generated based on the classroom subject, even when students are on seemingly productive websites like Google Docs but working on content for a different class, Off-Task Alerts can identify that the student is off-task.

NOTE: Currently, Off-Task alerts will work with English, History, Math, and Science classrooms. Support for additional subjects are in the works!

How does it work?

Off-Task Alerts uses artificial intelligence to scan the content of a student’s current webpage and determine whether the content of the page is relevant to the classroom subject selected. If the page content is not related to the selected classroom subject, the webpage will be considered off-task and highlight the student visually with a yellow border around that student’s tile.

HERE

Enabling and disabling Off-Task Alerts

Enable Off-Task Alerts within an active GoGuardian Teacher classroom session by clicking the toggle to the "ON" position. After clicking the toggle, select the appropriate class subject and adjust the sensitivity level slider under the class subject.

To disable Off-Task alerts after configuring the subject and sensitivity, use the toggle to turn the feature OFF as needed.

Sensitivity levels

Sensitivity levels determine how long a student can be considered "off-task" before being highlighted in a GoGuardian Teacher session.

Lenient - off-task for more than 60 seconds

Moderate - off-task for more than 30 seconds.

Strict - off-task for more than 15 seconds.

More than one subject?

Many classrooms cover more than one subject. When a subject changes during a classroom session, click the three vertical dots to the right of the "Off-Task Alerts" toggle to open the menu and choose the appropriate subject.

Student(s) shown as off-task, but they're on-task

Teachers may disagree with a student being marked as off-task. We're always working on improving the Off-Task Alerts logic by collecting real-time feedback from teachers around the world.

Prevent alerts for specific websites

To prevent a website from showing up as off-task:

Click the student's screen

Click the select drop-down in the bottom left of the screen

Select “Never”

Reviewing students' off-task behavior for a session

If Off-Task Alerts are turned on during one a classroom session, historical records of when online students were off-task can be reviewed at anytime for up to one calendar year.

From the dashboard, click the desired classroom tile.

Click the date/time of the session to review off-task behavior for the specified date/time.

Scroll through the timeline view to review off-task behavior. Off task behavior will be highlighted in GOLD. The points at which Off-Task-Alerts have been enabled or disabled will appear as gold vertical lines through all of the student timelines.

Feedback

Ideas on how this feature could be improved? Please submit feedback!Ideas shared here can be upvoted by other users and have resulted in new features being added or changed.

Student Reports

Student Reports containdetailed records of an individual student's browsing activity during classroom sessions. The report shows browsing data recorded during an active classroom session for the selected classroom. Data recorded outside of active sessions is not available through the Teacher product, but is available in GoGuardian Admin. Please contact your IT administrator for more information.

Data from the past 6 months is available. You may view up to 30 days at a time. Browsing history from the past hour may not appear.

What's in the Report

Pie chart graphs of Top Activity (Websites, Documents, and Google Searches) and time spent

Detailed, line-by-line records of student browsing activity

Interventions, or activity where a teacher or other school official intervened by correcting a student's activity. This will include:

The number of times the student's device was locked

The number of times a tab was opened on the student's behalf

The number of times a student's tab was closed

The number of times a student attempted to access a blocked website

Snapshots (screenshots) taken by a teacher during selected classroom and time range

How to view a Report

Click Student Reportson the left sidebar

Select a classroom from the drop-down menu

Select a student from the drop-down menu

Select a date range of activity to view from the date picker

Click Generate Report

Note:blocked.com-default.wsis GoGuardian'sblock page URL.

Selecting a custom date range

Click on the Date Range field

Select your preferred start and end dates, or choose one of the Quick Options to see activity from 1 day, 5 days, 14 days, or 30 days.

Create a New Classroom

Classrooms are a convenientway to organize your students and are intended to reflect your physical classrooms.

Note:The maximum number of students in a GoGuardian Teacher classroom is 115.

There are 2 options for setting up classrooms in GoGuardian Teacher:

Create a Classroom in GoGuardian

Import a Classroom from Google Classroom

--> Trouble Importing Google Classroom

Create a Classroom in GoGuardian

contact us

To create a new classroom via GoGuardian:

Click on theAdd Classroombutton

Enter a Name for your classroom (required)

Select a Subject from the drop-down menu (required)

Add a Description (optional)

Choose a color for the classroom (blue by default)

Click theAdd Classroombutton

Next, you may schedule sessions automatically or simply click theskipbutton and move ahead (you can always change these settings later).

Import a Classroom from Google Classroom

If you already have classrooms set up withGoogle Classroomyou can import your classrooms to GoGuardian seamlessly.

To begin creating a new classroom viaGoogle Classroom:

Click on theAdd Classroombutton

ClickAdd Google Classroom

Select Google Classroom to import (Note: Repeat this process again if you have additional Google Classrooms to import)

Trouble Importing Google Classroom?

Google Classrooms can only be imported once.

If you receive a message that the classroom has already been imported, please check your archived classrooms.

If the classroom is not under the Archived Tab, please reach out to any possibleco-teacher and ask them to add you to their classroom.

If you are unaware of any co-teacher that might have imported the classroom first, please and provideus with the name of the classroomand 3 student e-mails that should be present on the student roster.

Update your roster at any time by clicking theSync Students from Google button in the Students panel.

You may also need to Reconnect Google Account if things don't sync properly. This can be accomplished by navigating to the top right panel with your name and navigating to My Account > Google Classroom, and then selecting Reconnect Google Account.

Block Access to Personal Gmail / Youtube Accounts

To block access to personal Gmail and Youtube Accounts:

Sign in to admin.goguardian.com

Using the sidebar navigation, under Filtering, click Configuration

Click Advanced Config, then Global Config

EnableBlock Consumer Google Accounts (Green = On/Enabled, Gray = Off/Disabled)

What this does:

Locks users to the initial Google account used to sign into their device, typically their school-provided email address.

Prevents users from signing into anyadditional Gmail accounts.

Prevents users from switching between accounts.

Block Consumer Google Accountsis a global setting and will be applied to all users that have GoGuardian installed. This settingwill only block access to Google apps accounts.

Upon logging into any GoGuardian products for the first time, users must agree to two terms and conditions: GoGuardian'sPrivacy Policy andGoGuardian Terms of Service and End of User License Agreement.

In some cases, it may not be apparent that users must scroll through the terms and conditions of each document first before proceeding into the product(s).

When you reach this page, please click on the agreement text to activate the scroll bar to the right of the terms, and scroll all the way to the bottom. Alternatively, you can scroll by using clicking the down button on your keyboard.

Once you have clicked on the agreement and scrolled to the bottom, please check the box to agree and click on the activated green "I Agree" button to agree to the Product Privacy Policy. Repeat this process again to accept the Terms of Service and End User License Agreement. You'll then be able to proceed into your GoGuardian product.

Teacher Chat can be used to communicate with students one-on-one without needing to use email or interrupting class. Notice a student spending too much time off-task? Want to quietly send another student encouragement for finding the answer to a difficult problem? Need to make sure everyone in your class sees an important message? This article can help!

Click on the Enable Chat buttonin the top right corner of your active session view (Screens or Timeline view)

Click on the Chat icon that appears towards the bottom right corner of the screen

Click on a connected student’s name

Enter text in the dialogue box, and press Enter or click the icon

Your message will appear in a similar window on the student’s screen

Start a Chat from an Individual Student's Tile

With chat enabled in the active session, quickly start a chat with a specific student by clicking on the three vertical dot menu in the top right corner of that student's tile.

GoGuardian Block Pages

GoGuardian has a few ways to block web content. Each block type has a different block screen and message. You may also find that students are blocked by other means. This article will help to identify the block sources.

Blocked by Admin Filtering Policies

Filtering Policiescan block websites by specific URLs and by categories of sites. If you see the block page below, the page was blocked by one of your filtering Policies configured in GoGuardian Admin. Policiescan be configured and modified on the Policies page and can be applied to various OUs on the Assign page. This page can be bypassed for a predetermined amount of time using a bypass password. Bypass passwords can be configured and managed on the Bypass page.

Google's help center article

Blocked by Smart Alerts

Smart Alerts Triggers can be configured to block certain content. If you see the block page below, the page was blocked by a custom Trigger. Triggers can be configured and modified on the Triggers page in Smart Alerts.

Browsing Disabled by a Teacher

Teachers have the ability to lock the browser of a student during an active classroom session using the "Lock Screen" command. The command is designed to unlock at the end of the session, but if a student joins a new session before the first session ends, they will remain locked.

The Lock/Unlock Screen command can be issued byanyteacher, so if a student joins your session in a "browsing disabled" state, they can be quickly unlocked by selecting the student and issuing the "Unlock Screen" command.

Blocked by a Scene

Teachers have the ability to filter content and set browsing rules for enrolled students during their classroom sessions using Scenes. If a student is blocked by a Scene, the "Hey there!" screen will be displayed (shown below).

When students receive a blocked page. Please check the end of the URL on the student device to see the URL the student was blocked from and the teacher whose Scene blocked it.

Students can also be enrolled in multiple concurrent sessions. The most recently applied Scene will override any currently applied Scenes. If a student is in multiple sessions and is blocked by a Scene, the "You're popular!" pagewill be displayed (shown below). The block page will display the classroom owners. Contact the listed owners to remove or modify the scene if necessary.

Blocked byGoGuardian DNS

If a site was blocked byGoGuardian DNS, there will not be a "Bypass" button visible.

Youtube Videos Blocked by Admin Filtering Policies

Filtering Policiescan block YouTube videos by category, keyword, channel, and by specific video URL. Students will see the "blocked" message below when YouTube videos are blocked by Filtering Policies. YouTube Filtering can be configured on the Policies page and can beapplied to various OUs on the Assign page.

Youtube Videos Blocked by the Google Admin Console

The Google Admin Console has the ability to override GoGuardian Youtube filtering. If your students see the blocked video page below, it's due to Youtube settings in Google Admin Console, not by GoGuardian Policies.

To find this setting from the Google Admin homepage, navigate through Device Settings > Chrome Managment > User Settings, then scroll down to Safe Search and Restricted Modesection. For more information about this setting, see .

Sites Blocked by Google Admin Console

Google Admin Console also has the ability to block sites by URL. If your student sees the page below, it was likely blocked by a blacklist entry in User Settings, not by GoGuardian Policies.

To find this setting from the Google Admin homepage, navigate through Device Settings > Chrome Management > User Settings, then scroll down to URL Blockingsection. Check this section for each OU and sub-OU.

Enrolling Students

Once you have created a classroom, you can add students at any time. If you imported your classroom from Google, skip ahead to Syncing Students from Google Classroom at the bottom of this article.

About Classrooms

Classroom sessions will not start until there is at least one student enrolled in the classroom.

Students addedduring active classroom sessions will not appear until the following session.

Classrooms are limited to 115 students.

Enroll Students

To enroll students, select the classroom you want to add them to from the main page of your dashboard, then click on the "Students" tab. On the "Students" tab, click the Add Students button. You will be given the three options for how to enroll students. Read on to find out more about each method.

By Enroll Code

By Email Address

By CSV File Upload

By Enroll Code

Using the enroll code option, you can quickly add students who are signed in and currently in your classroom.

On the Studentspanel, click the Add Students button

Click the Enroll Code option

You will be given a six-digit alphanumeric code that is unique to your classroom.

Then, have your students visit enroll.goguardian.com and enter the classroom code.

Once your students have entered the code, go back to your Classroom tab. You may need to refresh the page.

Under Pending Enrollment, approve the new students by clicking the Enroll All button or approve each student individually.

The enroll code for each class can be accessed at any time by clicking the Add Students button, then selecting the Enroll Code option.

By Email Address

You can add students by email address whether or not they are currently logged into their Chromebooks. To do this, choose the "Add Emails" option.

On the Studentspanel, click the Add Students button

Click the Add Emailsoption

Enter an email address

Click Add another email or hit enter to add additional email addresses

Click Add Students

Additional students can be added using this method at any time.

By CSV File Upload

By uploading a CSV file, or comma-separated values file, you can add multiple students in bulk.

Using a spreadsheet editor of your choice, create a new file with one column and no header. Enter your students' email addresses in a column, then export your file as a .CSV file.

On the Studentspanel, click the Add Students button

Click the UploadCSVoption

ClickChoose File and select the newly created CSV file.

ClickImport Students

Sync Students from Google Classroom

If your classroom was imported from Google, then your students should have been automatically enrolled into your GoGuardian classroom. However, as classrooms can change, you can always update your roster to ensure all your students are properly enrolled. The list of students enrolled in your classroom will update every hour. You can also manually sync at any time by clicking theSync Students from Googlebutton at any time.

In the event that a student joins aclassroom session in a "Browsing Disabled" state, the student's device can be quickly unlocked by any teacher in a classroom session in one of two ways.

From the options menu in the Student's screen tile

GoGuardian Block Pages

Start a classroom session with the locked student

Ensure that the student is connected to the classroom session

Once their screen is visible, click on the options button next to their Scene Status

Click Unlock student's device

Using the Unlock Screen command

Another way to unlock the student's device when they are connected to your session and their screen is locked is to use Unlock Screen command:

Click on the checkbox to the right of their name no their screen tile, which will bring up the Commands toolbar

Click on the Unlock Screen command from the Commands toolbar

If the student's device does not unlock after 30 seconds, reboot the student's device, wait for the student to connect to the session, then issue the unlock command again.

If your student's screen does not say "browsing disabled," they may be blocked by another source. Please see for more information.

Classrooms

Your school's Student Information System and classroom rosters might be integrated with Clever or Classlink OneRoster (to find out, contact the GoGuardian administrator for your school or district).

If a school district's Classlink or Clever systems are integrated with GoGuardian, teachers will see PendingClassrooms in the left-side of the dashboard (screenshot below). These Pending Classrooms will be automatically imported into the accounts of the owner of each classroom.

please fill out this form

Teachers can click the "View details" button to view the rosters, and then Accept or Decline the classroom.

If "Decline" is selected,the classroom will be viewable in the "Archived" tab and may be restored at any time.

If "Accept" is selected, the classroom will be added to the "Active" classrooms and any fellow Teachers within that classroom will be able to see it in their account as well.

Note:The Primary Teacher in Classlink/Clever will become an “Owner” of the classroom and all other associated Teachers will have “Teacher" permissions. In case there is more than one primary teachers, multiple “Owners” will be assigned. To learn more about GoGuardian Teacher permissions, click here.

Modifying Students/Teachers in a Classroom

If the district has integrated GoGuardian with Clever or Classlink, all rostering information and Teacher information will be synced from theSIS rather than modified by the teacher. We recommend reaching out to your administration to make the necessary changes.

Alternatively, classrooms can also be created manually in GoGuardian for increased flexibility in order to make more immediate changes.

Note: During an active session, students may be excluded at any time.

Note: The maximum enrollment for each classroom is 115.

If you have recommendations or would like to give feedback to our product team regarding new features, .

Classroom Titles

Classroom titles are also synced from the Student Information System,butteachers can edit the "Description" of the class in the "Settings" tab to indicate the period or hour of the class. Here's how:

1. Click the "Settings" tab in the lower right-hand corner of the classroom title.

2. Add a description.

TIP: You can also change the color of each classroom tile under "Classroom Tile Color."

3. Click Update Classroom.

4. The classroom tile now shows the period number in the dashboard.

Throughout the year, and particularly at the end of the year as staff leave, a Super User may wish to disable their account. Please note, deleting a user is not possible at this time, but we recommend some best practices.

We recommend disabling their account.

Change the email address/name of the user to Zdeleted so the name will drop to the bottom of the list.

ideas.goguardian.com

Additionally, a Super User can filter Teachers by only Enabled.

If you are interested in providing feedback to our platform team, please fill out this form here or upvote an idea at

GoGuardian Teacher Training PDF

For our GoGuardian Teacher Training Guide PDF, download the attachment using the link below!

GoGuardian Teacher Overview

This article will help new teachers and Super Users to get familiar withGoGuardian Teacher! Start here to learn about the different features available in the Teacher product, before continuing on with our Teacher Training Guide PDF and our more in-depth how-to articles.

Create Classrooms

Student Reports

InGoGuardian Teacher, teachers can create classrooms, where they can enroll students, and run classroom sessions with these students enrolled in them.

Enroll Students Manually, Sync Students from Google Classroom, or Integrate with Clever or ClassLink

Enroll students manually by adding their school emails, using an enroll code, or bulk-adding them with CSV file upload.

For schools that use Google Classroom, teachers can import their classroom rosters from Google Classroom.

For schools that use Clever or ClassLink, teachers can have their classrooms integrated by their Super Users!

Add Classroom Owners, Teachers, or Helpers

Additional classrooms owners, teachers, or helpers can be added to a classroom to assist with classroom management and monitoring during classroom sessions.

Run Classroom Sessions to Monitor Student Activity

You can run classroom sessions to monitor student browsing activity! You can see what tabs students have open on their Chrome browser and view a preview of their active tab.

Set Automatically Scheduled Classroom Sessions

Set scheduled times for classroom sessions to run automatically.

Issue Commands In Sessions

During active sessions, teachers can issue commands to lock/unlock student screens, open/close tabs, exclude/include students, and capture screenshots of student browsing activity.

Teachers can also chat with students during active classroom sessions.

Filter Student Browsing Activity during Sessions with Scenes

Create Scenes inGoGuardian Teacher to set browsing restrictions for students, and apply them to classroom sessions.

View Data from Past Classroom Sessions

View data from past sessions, such as websites visited by students in a Timeline view, snapshots captured, and commands issued.

Generate Student Reports of Browsing Activity

Teachers can view student browsing activity during all past classroom session by generating for individual students.

Multiple Screens

During classroom sessions, a new card is created for each device used by a student. You may find that students appear on your dashboard multiple times. There are two common scenarios where this can happen. This article will help explain why.

Case 1

Multiple screens, different content

In this case, the student's account is signed into on multiple devices. They may have forgotten to sign out or shared the account information with another student.

Case 2

Multiple instances of the same student, but only one online

Multiple offline devices usually indicate that the student switched devices once or more during the classroom session. Or, the student likely did one of the following:

Swapped their device for a new one

Cleared their browsing history/data

Deleted their user profile from their Chromebook and signed in again.

None of these actions will cause issues with the online instance of the student. Offline devices will be cleared at the end of the session or can be cleared by restarting the session.

If this happens to many students with regularity, your administrator may have "ephemeral mode" enabled in Google Admin Console, which deletes all locally saved user data when the user signs out of the device. GoGuardian considers this a new device and will create a new user card for the device and will continue doing this each time the user signs in and out or reboots the device. In this case, please contact your G Suite administrator with a request to disable "device ephemeral mode."

Creating and Applying Scenes

Scenes are designed to give teachers added control over students' web activity during classroom sessions. Scenes can either be in Block Mode, where all websites are blocked except the ones added to an exception list, or in Allow Mode, where all websites are allowed except the ones added to the exceptions list. The instructions below explain how to create a Scene and how to apply a Scene to your active sessions.For more details about Scenes, please see Components of a Scene.

Create a New Scene

Click the on the Scenes link in the left sidebarmenu

Click on theAdd Scene button on the top right corner of the screen

Add a Name and Description

Select apattern

Select Block Mode or Allow Mode

Add websites to the Exceptions list

Add websites to the Auto-Open Tabs list

Set a value for Maximum Open Tabs

Scroll back to the top of the page and click Save Scene

Applying a Scene

Scenes can be applied to active Teacher sessions or they can be set as a Default Scene to apply any time a new session is started.

Applying Scenes in Active Sessions

Click on the "Scene Status: " button at the top of your active session. When hovering over this button, the text will change to "Change Scene"

Select the Scene you wish to apply. The "Scene Status: " button will change to include the name of your Scene. If no Scene is applied, the text will display "Scene Status: No Scene"

Setting a Default Scene to Always Apply at the Start of a Session

From your Teacher Dashboard, find the classroom that you wish to have a Default Scene applied and click Settings.

Under the Info tab, find the Default Scene drop-down menu and select a Scene

Click Update Classroom to save your changes

Note: If you have Scheduled Sessions configured with Default Scenes, we suggest removing the Default Scene and archiving your classroom at the end of the school year or semester to avoid students being unintentionally blocked after the class has completed.

Uploading Multiple Teacher or Admin Users

Adding users to GoGuardian one by one can be a chore when you have dozens or hundreds of accounts.

Super Users in GoGuardian can now use the Bulk Add/Update feature in Organization Management to easily create multiple users with a simple CSV upload.

NOTE: DO NOT ATTEMPT TO UPDATE EMAIL ADDRESSES USING .CSV UPLOAD. THIS WILL RESULT IN DUPLICATE ACCOUNT CREATIONS.

How to Bulk-Add Teachers and Admins as Users

Download the CSV Template

Add Users to the CSV

Set Permissions, Status, and OU Access

Upload The CSV

1. Download the CSV Template

OU Import

We recommend that you first download our pre-formatted CSV template to ensure that the CSV is set up correctly.

To do this, clickBulk Add/Update,then clickDownload CSVTemplate to your desktop.

Next, open the CSV file in the spreadsheet editor of your choice.

NOTE: If you would prefer to create your own, your user CSV must be formatted as follows:

Column headers must match exactly how they appear in the template (headers are case sensitive)

name

email

phone

status

super_user

admin

teacher

fleet

director

beacon

ou_access

Columns must appear in the same order as the template

All table cells must have valid values for each column (case sensitive)

Template Preview

2. Add Users to the CSV

Open the CSV template in the spreadsheet editor of your choice. Add the Name, Email, and Phone Number (optional) for each user.

name

Field Options:String. A string is a group of words, characters, letters, numbers and special numbers ( -, #, . )

Example:Wally Fletcher

email

Field Options:String. A string is a group of words, characters, letters, numbers and special numbers ( -, #, . )

Example: [email protected]

phone

Field Options:String. A string is a group of words, characters, letters, numbers and special numbers ( -, #, . )

3. Set Permissions, Status, and OU Access

Note: Field options must match exactly as they appear below. Columns are case sensitive and may not be empty.

status

Field Options:enabled or disabled

Example:James Hicks no longer teaches at school A, the Admin would update James’ access from enabled to disabled.

super_user

Field Options:enabled or disabled

Example:A Super User has full access to all areas of GoGuardian and can access manage.goguardian.com and is able to add, edit, and delete users.

admin

Field Options:full, filter + monitor, monitor, ordisabled

full: Full Access - Gives the user total access to create/edit/assign policies and access theft recovery.

filter + monitor: Gives the user the ability to create/edit/assign policies.

monitor: Gives read-onlyaccess; the user cannot modify or assign policies.

disabled:The user cannot access the Admin interface.

teacher

Field Options:enabled or disabled

Example:James Hicks no longer teaches at school A, the Admin would update James’ access from enabled to disabled.

fleet

Field Options:enabled or disabled

Example:William Nobles no longer oversees school A's Chromebooks, the Admin would update William’s access from enabled to disabled.

director

Field Options:enabled or disabled

Example:Martha Perez no longer oversees school A, the Admin would update Martha’s access from enabled to disabled.

beacon

Field Options: super, counselor, view only, or disabled

super:Super Counselor - Gives the user permission to view and modify all components of Beacon alerts and settings, add/remove users within Beacon, modify user permissions, and request updates to parent/guardian contact information for individual students.

counselor: Gives the user permission to view and modify all components of Beacon alerts, view (but not edit) Beacon settings, and update their personal user profile.

view only: Gives the user permission to view (but not modify) all components of Beacon alerts, and view (but not edit) Beacon settings.

disabled: The user cannot access the Beacon interface.

ou_access

Field Option:OU path. Must begin with a forward slash "/".

NOTE: Keep in mind, if you are updating a user with only Teacher-level access, we recommend assigning these Teacher-only users to the root OU, represented by a forward-slash, "/".

OU does not impact Teacher settings or capabilities, so for the sake of simplicity, we recommend setting Teachers to the root with a forward-slash "/".

All OUs: To give the user access to all OUs, enter a forward slash "/"under ou_access.

Multiple OUs: Specify each OU path separated by a semicolon.

Single OU: Specify the OU path, starting with a forward slash "/" (for example, "/Middle School").

-> Note:If the OU specified includes sub-OUs, these sub-OUs will also be assigned to the user.

No OU Access: Leave the column blank to give no OU access.

Important: While this column only affects access to student data in GoGuardian Admin, users with no OU access will be fully disabled for all products. For this reason, Teacher and Beacon accounts that have Admin disabled should have at least one OU specified.

Important: Do Not Add Student Users Here

Keep in mind that you will NOT be adding student users of GoGuardian in this step.

Students are imported by syncing GoGuardian Admin with the student OUs in your Google Admin Console. To review this process, please see thehow-to article.

4. Upload the CSV

Click Bulk Add/Update

Click Choose File and select your CSV

Click Import CSV

Note:If a user on your CSV already exists in Org Management, their permissions will be updated.

New Teachers

Sign in with Google

In order get started using GoGuardian Teacher, your account's Super User must first registeryour email address at manage.goguardian.com.

Once registered, you will be able to Log in with Google using your registered school e-mail.

OPTIONAL: You will receive a welcome email in your inbox from [email protected]. The email will also contain the information about which products you can access and a password setup link. You can set up an optional password, but we recommend logging in with Google to have one less password to memorize!

Setting up a password (optional)

Click the link to set up a GoGuardian password.

Password Requirements

The password must be at least 8 characters long

The password must contain at least 1 capital letter

The password must contain at least 1 lower case letter

The password must contain at least 1 number

The password must contain at least 1 of the following special characters @ $ ! \% * ? or & (other special characters notlisted will not be allowed)

For security, the password link will expire 48 hours after delivery. If the link has expired, you can request a new link by using the "Password Reset" link on the login page.

Note: The Welcome E-mail is not a requirement to access GoGuardian as long as an account has been set up by your domain's Super User.

Trouble Signing In?

Your account may not have been registered at manage.goguardian.com by your Super User

Your account may have been disabled at manage.goguardian.com by your Super User

In both cases, contact your account's Super User to check the status of your account if logging in with Google is not possible.

GoGuardian products have different possible filter/monitor settings determined by each administration.

The GoGuardian extensions are deployed via the Google Admin Console to each individual user and will only be present when the user is logged into the Chrome browser. If a user is logged into their email, they may not necessarily be monitored via GoGuardian.

To verify the user is logged into the Chrome browser with the extensions present, two GoGuardian icons will be viewable in the top right corner of their screen in their toolbar.

https://manage.goguardian.com/products/teacher/settings

The extensions can also be verified by navigating to chrome://extensions in the URL bar.

Communicating with Parents

GoGuardian recommends reaching out to parents/guardians to let them know when their students are being monitored based on the settings of your administration.

GOGUARDIAN ADMIN SETTINGS:

If you need help understanding your school’s GoGuardian Admin settings, please refer to GoGuardian’s Out of School mode article and/or contact [email protected].

GOGUARDIAN TEACHER SETTINGS

These settings can be viewed at.

GoGuardian Teacher End of Year/Semester Best Practices

As the Semester/Year comes to a close, there are some best practices we recommend for GoGuardian Teacher.

For Teachers

Archive and update classroom settings as needed.

Archive Completed Classes:In addition to cleaning up your Classroom dashboard, this will also stop any pre-scheduled classes from running and will cut down on overlap of scenes with other teachers. Here is a help desk article: How to Archive a Classroom Click here for best practices for the end of the year for GoGuardian Admin.

Update your schedules:Ensure that your class times are updated, if applicable: Add or Modify Classroom Schedules

Import or create your new classrooms: This will cut down on your “first day back” stress if you have your classes already created for the new semester/year. Create a New Classroom

For Super Users:

Update Org Management page with any staff or setting changes.

Disable sessions over break:*OPTIONAL*:During a break, some districts select not to allow any classroom sessions. By toggling this to grey, this will prevent any classroom session from starting. To turn this on, please navigate to Org Management >Products > Teacher Settings here: https://manage.goguardian.com/products/teacher/settings. *Note: This setting must be enabled to allow any sessions to start again. We recommend setting a reminder.

Disable old users: When staff leave your district, we recommend disabling their account and changing their name. By disabling the account, you will be preventing their classes from running. Changing their name to start with "Z" will move them to the bottom of your list. You can also filter by "Enabled" users at any time. Click here to learn more about Managing User Accounts or Read this FAQ on best practices when disabling accounts.

Adding new users: Adding in any new staff will put you ahead of the game for the start of the upcoming semester! Please ensure each user is Enabled and at least 1 product is enabled. Create / Manage Individual User Accounts or Bulk Upload Accounts via CSV

Manage user permissions: If you have any staff members who have changed their roles, please go through and edit their permissions to ensure they have the appropriate access to products and student information. Click here to learn more about Roles, User Permissions, and OU Access

Make sure that the GoGuardian extensions are applied to any new OUs that may be coming through this semester:Please verify with our GoGuardian Install guide to ensure your new students receive the GoGuardian Extensions upon their first login.

GoGuardian Teacher Install Guide: How to Deploy GoGuardian Teacher

Troubleshooting Google Classroom Issues

If you're having trouble using Google Classroom withGoGuardian, read on to find the causes and matching solutions

Common Issues:

Classroom displays "Imported by...." but is missing from Active Classrooms

Classroom was imported but some Students aren't syncing

Classroom imported, but no Students are syncing

The Turn In button in Google Classroom brings students to aGoGuardian block page.

Reconnecting your Google Account to resolve multiple issues

Importing Issue:The classroom displays "Imported by..." but is missing from Classrooms -> Active.

teacher.goguardian.com

If you can't import your Google Classroom, it's possible that another teacher has already imported it.

Note: Google Classrooms can only be imported once!

If you receive a message that the classroom has already been imported, it could indicate one of these scenarios:

Scenario 1:

You've already imported this Google Classroom into one of yourGoGuardian classrooms (either an active classroom or an archived classroom).

Solution 1:

Please check your archived classrooms to see if there is another GoGuardian classroom that you imported this Google Classroom into. If so, you can reactivate that classroom and sync the student roster changes made in your Google Classroom to this classroom.

If the Google Classroom has already been imported into GoGuardian, the two will remainlinked indefinitely and cannot be re-imported. Archiving aGoGuardian Classroom that has been synced with a Google Classroom will not allow the Google Classroom to be re-imported with a new roster of students. If this is the case, restore the archived classroom, then import the new students by clicking the "Sync Students From Google" button on the "Students" tab.

Scenario 2:

Another teacher who shares the Google Classroom with you has already imported it into theirGoGuardian classroom.

Solution 2:

If the Google Classroom is shared with another teacher, the co-teacher may have already imported the classroom into their account. Once the classroom has been imported, it will no longer be available for other co-teachers to import. If this is the case, they can add you to the classroom as an additional owner, teacher, or helper.

*If you are unaware of any co-teacher that might have imported the classroom first, please contact us and provideus with the name of the classroomand at least 3 student e-mail addresses that should be present on the student roster.

Solution 3: If all else fails, create and import a brand-new Google Classroom. All classroom-related documents, forms, and files can be easily copied and transferred to other Google Drive folders.

Issue: The classroom was imported, butsome students aren't syncing.

Solution 1:

Reconnect the account with Google by following these steps:

Click on My Account under your profile avatar in the top right corner of your screen

Under Google Classroom, click the "Reconnect Google Account" button. Then visit chrome://restart in your URL bar.

Solution2:

Ensure that the missing students have accepted their Google Classroom invitation. Students cannot be synced until the invitations have been accepted. Pending students will appear greyed out with (invited) to the right of their name as shown below. Once they've accepted the invitation, click the "Sync Students From Google" button on the "Students" tab in your GoGuardian classroom.

Issue: The classroom was imported, but none of the students are syncing.

Solution:

GoGuardian classroom rosters have a limit of 100 students. If your Google Classroom has more than 100 students, the sync will fail. Consider breaking the classroom into two smaller classrooms.

Issue:The Turn In button in Google Classroom brings students to aGoGuardian block page.

If your Scene is set to Block Mode and Google.com is not added as an allowed site in your Scene, students may reach a blocked page because of the Turn In feature redirecting through Google.com automatically.

Solution:

A URL must be added as an exception in your Scene. Here is the exact URL to add to your allowed exception list (including the *):

www.google.com/url?q=https\%3A\%2F\%2Fclassroom.google.com*

Reconnecting your Google Account

To reconnect your account to resolve multiple issues with Google, follow these steps:

Log into your Teacher account at

Click on your name in the top right of the page and select My Account Settings

Click on Google Classroom in the sub-menu on the left

Choose Reconnect Google Account

Using Teacher Chat, you can enable 1-on-1 text communication with your enrolled students. This is particularly useful for students who might be too shy to raise their hand for help. This feature can also be used to send announcements to the entire class or individual students during active classroom sessions that will pop up a message on the student screen(s).

When enabled, chat can be initiated by you or by your students, but students cannot chat with other students. The Chat feature is only used between Teacher-Student.

Enable Chat

By default, Teacher Chat is disabled during classroom sessions. To enable Teacher Chat, navigate to Screens or Timeline view, then click theEnable Chat button. Chat can be enabled/disabled at any time during the session.

Communicate with Students

Once enabled, you can open teacher chat by clicking the green chat bubble in the bottom right corner of your teacher dashboard. On the chat sidebar, select a student, then send a message. Students can initiate by clicking the green chat bubble in the bottom left corner of their screen.

Broadcast an Announcement

With Teacher Chat enabled, you can send an on-screen message to your entire class. Once received, your students must acknowledge the message to continue.

Enable Teacher Chat

Click the Green Chat bubble

Click the Megaphone icon in the top right corner

Type your message

Click Send Announcement

A message will be sent to all connected students that they will need to acknowledge by clicking Got It.

The announcement feature can also be used for individual students by selecting a student first and then the megaphone icon. This feature is useful for students who may need a firmer reminder or warning rather than a chat. Students must select "Got it" to continue.

We have a few free Training options for GoGuardian Teacher and will continue to add more!

Training Videos

Training Guide Printable PDF

Register for a GoGuardian Teacher Webinar

Back-to-School Tips Webinar

Individualized Virtual / Onsite Professional Development

if you are looking for something more customized where we can help set up some Scenes in advance, create test accounts and review some best practices based on the needs of your district, we also have virtual/onsite PD and a premium Professional Development Package

This individualized product training will ensure your staff is up and running with GoGuardian settings and features catered to their needs. Amount of sessions and length of sessions can vary depending on site needs and the number of products that require training.

To contact us regarding Professional Development, please reach out to your account representative, support, or e-mail our Training Team at [email protected]

If you have recently participated in a PD training, please provide our team feedback via this brief form.

Edit Classroom Info

A classroom's name, subject, description, tile color, and default scene can be edited at any time on the classroom Settings tab, under the Info sub-tab. Only classroomowners may change classroom info.

Info Fields

Classroom Name (required)

Subject (required)

Description(optional)

Default Scene (optional)

Classroom Tile Color (defaults to blue)

To edit classroom information:

Select a classroom

Click theSettings tab. You will be taken to theInfo sub-tab by default.

Edit the name, subject, description, tile color, or default scene

Click Update Classroom

Note:If you're unable to update your classroom info, please ensure that all required fields, including classroom name and subject, are added.

admin.goguardian.com/policy/assign/scheduling

Status: "No Active Tab"

This status indicates that the student is connected to GoGuardian services, but we are not receivingany active tab data.

Possible Cause: The student does not currently have an active Chrome window open on their Chromebook.

Solution: Wait for your student to open a chrome tab. Once your student opens a new Chrome window, screen data will automatically populate.

Possible Cause: The student is using a 3rd party Chrome app that runs outside of the Chrome browser.

Solution: Due to limitations of Chrome APIs, GoGuardian classroom sessions cannot close or view some 3rd party apps from the Chrome Web store. However, Apps and Extensions can be managed via GoGuardian Admin filtering policies or Google Admin Console user settings policies.

Possible Cause: Ifallof your students are connected, but showing "no active tab," Out of School Mode settings in GoGuardian Admin may be configured in a way that is blocking real-time screen monitoring.

Solution: Verify your Scheduling Settings at . Real-time screen monitoring is affected by the "Monitor During Out of SchoolMode" switch. When Monitor during Out of School Mode is off/disabled, GoGuardian checks the defined School Hours and IP range (if defined), if it's outside of school hours or the student is connecting to a network outside of the defined public IP range, "no active tab" will be displayed. You may need to reconfigure your "In school" hours or public IP range(s).

Possible Cause: Ifallof your students are connected, but showing "no active tab," verify that theScreenshot userpolicy in Google Admin Console is enabled for your student OUs and sub-OUs.

Solution: In Google Admin Console, check the User Settings for your student OUs and sub-OUs and ensure thatScreenshot is set toEnable Screenshot.If this policy is disabled, GoGuardian Teacher cannot monitor students' screens.

During an active session, student screens can have various status messages. If your student's screen says "Monitoring is Restricted", this may be due to a few reasons:

The student may be logged into a non-Chromebook device with their school-issued Google account if the school is configured to monitor Chromebooks only.

The student may be connected to an IP address outside of the designated monitoring IP range or hours

You may notice multiple entries of the student's screen - one may be visible and the other may display a "Monitoring is Restricted" error message. This indicates that a student is logged into their school account on multiple devices, including personal Chromebooks or home computers.

In order to clear the duplicate tile(s) from your active session, the student must log out of their school account on those devices.

goguardian.com/account/settings

Possible Causes Due to GoGuardian Admin Settings

In some cases, settings within GoGuardian Admin may be enabled and affecting the visibility of students' screens. This can be modified by a user with Full Access permissions for GoGuardian Admin, and you may need to reach out to your IT team or admins for assistance.

NOTE: If you are receiving the "Monitoring is Restricted" message and your organization does have an active subscription to GoGuardian Admin, please contact our Support Team for assistance.

Possible Cause 1

The Chromebooks Only setting is currently enabled and the student is signed into a non-Chromebook (e.g. macOS/Windows device).

Org Management

In Org Management, under Products -> General, the Chromebooks only toggle is currently enabled and the student is signed into a non-Chromebook (e.g. macOS/Windows device).

If you would like students to be monitored on non-Chromebook devices (a popular option for schools with computer labs), please ensure the toggle is disabled here: https://manage.goguardian.com/products/settings

Admin Classic

The Chromebooks Only setting in Admin Classic Settings is currently enabled and the student is signed into a non-Chromebook (e.g. macOS/Windows device).

If you would like students to be monitored on non-Chromebook devices (a popular option for schools with computer labs), please ensure the toggle is disabled here: goguardian.com/account/settings

Possible Cause 2

Out of School Modein GoGuardian Admin may be enabled with ‘Monitor during Out of School Mode’ turned off along with In School Hours and SchoolIP Range configured.

Admin 2.0

If your organization is currently using Admin 2.0 filtering: Out of School Mode may be enabled with ‘Monitor during Out of School Mode’ turned off along withIn School Hoursand aSchoolIP Rangeconfigured. If the student is outside of the IP range or hours while this is setting is turned off, students will not be monitored in a teacher's active classroom session.

Please navigate to admin.goguardian.com/policy/assign/scheduling to adjust Monitor during Out of School mode in Admin 2.0 Filtering.

Admin Classic

If your organization is currently using Admin 1.0 filtering: Monitor at school only may be enabled with IP address range and time range configured.If the student is outside of the IP range or hours while this is setting is turned on, students will not be monitored in a teacher's active classroom session.

Please navigate toto adjust settings in Admin Classic Filtering.

This article will explain some advanced filtering techniques. We’ll go over how to use wildcards, apply multiple policies, and how tofilter certain sites on a domain.

Applying Multiple Policies

Multiple policies may be applied to an OU.

Please note: Any category blocked on any applied policy will be blocked for users within that OU.Any URL explicitly allowed on any of the applied policies will be allowed and take precedence over a category block.When overlaying multiple policies, we recommend leaving your root policy with the least amount of category blocks and applying more restrictive policies further down the OU tree.

For example, if a "Default" policy allows "Social Media" as a category but the "Students" policy blocks this category. Any website categorized as "Social Media" such as Facebook.com would be blocked when both these policies are applied. If facebook.com is explicitly allowed on either policy, it will be allowed.

click here.

Wildcards

In GoGuardian, asterisks are used to denote wildcards. Wildcards are a very useful tool for filtering. Keywords or URLs placed in between the wildcards (or asterisks) can be blocked or allowed regardless of the remaining part of the URL. When a "wildcarded" term or domain is blocked/allowed, it will result in all URLs containing that wildcarded term, or all URL paths within that wildcarded domain, to be blocked/allowed.

Here are some examples of how you can use wildcards on your block/allow list:

Keyword blocks: if you add *proxy* to your block list, this will block any site that has the word “proxy” in the URL.

Multi-word keywords: if you add *harry+potter* to your blacklist, this will block any URL for these terms, with the "+" sign representing a single space character in the search field.

Sub-domain blocks: if you add *.mlb.com to your blacklist, users would be able to access mlb.com, but would be blocked from sub-domains such as yankees.mlb.com or dodgers.mlb.com

Multi-word keywords with more than two wildcards: if you add *unblocked*games* to your blacklist, this will block any Google searches for these terms, with any amount of characters (spaces or other) in between the two terms (represented by the middle wildcard). It will also block any URLs containing these two terms, in that order, with any characters in between the two terms.

Pro Tip: Be careful blocking short keywords! Many URLs contain long strings of random letters and this could cause unexpected blocks. Example: blacklisting *room* will block access to classrooms.google.com.

Here is a list of wildcards that we recommend adding to the block list on your default policy:

*proxy*

*vpn*

*bypass*

*unblock* (game)

*agar* (game)

*slither* (game)

*splix* (game)

*sl4sh* (game)

*123movie* (entertainment)

*putlocker* (entertainment)

Note: Blocking sites with wildcarded terms can cause some pages to be blocked unintentionally. If you find sites are being blocked unexpectedly, check your wildcard block rules. If they are too general, you may want to remove them, otherwise, you can override the block rule with an allow rule for the page or domain.

The wordsproxy andVPNmay appear in URLs for some Google services, such as drive.google.com and docs.google.com. If you find these services are being blocked unexpectedly, check the URL for the term. This can be fixed by adding anAllow Rule for the URL that was blocked.

Blocking/Allowing Domains and Subdomains

Sometimes you only want students to be able to access certain parts of a website/domain. Keep in mind that the allow list will always override the block list (including category blocks).

1) Let’s say you want students to be able to access docs.google.com (a subdomain), but not Google.com (a domain) or any other Google subdomains (such as sheets.google.com):

Add “google.com” to your block list (this will also block all subdomains)

Add “docs.google.com” to your allow list (this will override the block list for this subdomain only)

2) If you wanted to allow Google.com but didn’t want students to be able to get to sheets.google.com:

Add "sheets.google.com" to the block list

*There is no need to add google.com to the allow list, as students should be able to access it already (unless a policy in Restrictive Mode is being applied).

Blocking Google Images

To fully block Google Image searches, add the wildcard *tbm=isch* to your block list. "tbm=isch" is specific to Google Image searches. Please note that Google.com cannot be on the allow list in order for this to work.

Blocking Google Searches

You can block specific Google Searches, without blocking URLs containing that specific term. In order to block specific Google Searches, add *q=term* to your policy, where "term" stands in for the search you would like blocked.

For example, adding *q=snake* will block the search for the term "snake", but will still allow sites that contain "snake" in the URL. Blocking *gun+mayhem* will block any URL with both those words in it (with a single space in between the two words).

Allowing/Blocking Sites with a Path

Certain characters such as URLs with a question mark will not be able to be added to the blocked/allowed site list.

For example, if you would like to block, https://site.websites.com/view/game/home?authuser=1 please remove the characters following the question mark and add the wildcard. This will block all URLs within that subdomain and with the beginning path.

site.websites.com/view/game/home*

DNS Filtering

To learn more about GoGuardian DNS filtering and the differences in how the policies are applied,

By configuring a classroom schedule, you can automate when classroom sessions start and stop. Classroom schedules can be configured to run multiple times a day and different times throughout the week.

Setting up a scheduled session

Select a classroom

Click the Settings tab

Click the Scheduling tab

Click the Add Schedule button

Select a start time

Select an end time

Select the day(s) of the week

Click the Add Schedule button

Please note the maximum time limit for any session is 8 hours.

Managing Scheduled Sessions

Once you've set up your scheduled sessions for your classroom you may:

Disable/enable them at any time by clicking on the toggle button next to the session day

Delete them by clicking the trashcan icon to the right

Adjust the times that the sessions start and end

Pro-Tip: Set a reminder for yourself to turn off scheduled sessions before holiday vacations or at the end of the semester. This will prevent students from getting blocked by scenes when you aren’t in session.

Scenes give you more control over how your students are using their Chromebooks. You can use Scenes to filter websites during your classroom sessions. This article will specifically cover the filtering component of Scenes.

You can also send websites to students and limit the number of open tabs at a given time. For more information about what Scenes has to offer, please read Components of a Scene.

Filter Mode

Scenes can be created in Block Mode or Allow Mode.

Block Mode, by definition, is extremely restrictive. A Block Mode Scene will block any web page except for URLs added to the exceptions list. The exceptions list for a Block Mode Scene is a whitelist. Adding general URLs, such as domains, will allow the entirety of the site, whereas more specific folder or page URLs will allow content in only in those sections. A Block Mode Scene must have at least one exception before any content will be blocked.

Allow Mode is the opposite of Block Mode. The exceptions list for an Allow Mode Scene is a blacklist. Adding general URLs, such as domains, will block the entirety of the site, whereas more specific folder or page URLs will block content in only in those sections.

Exceptions and URL types

There are a few types of URLs that you can add to your exceptions list. Adding an exception will exclude the site from the selected filtering mode. Below are a few examples of how the filtering rules are applied.

Base URL

Adding a Base URL will allow or block the entirety of a website.

Example:google.com

When added as aBlock Mode Exception,this would block all websites,but allow all Google-related services at google.com including Gmail, Docs, Drive, and Google Search.

When added as anAllow Mode Exception,this would block all Google-related services at google.com including Gmail, Docs, Drive, and Google Search.

Subdomain URL

Adding a subdomain URL will allow or block a subsection of a website.

Example:docs.google.com

When added as aBlock Mode Exception,this would block all websites,but allow only docs.google.com and any pages starting with docs.google.com/.

When added as anAllow Mode Exception,this would block any pages starting withdocs.google.com/.

Folder URL

Adding a folder URL would allow or block content within a specific section of a site.

Example: docs.google.com/a/goguardian.com/

When added as aBlock Mode Exception,this would block all websites,but allow only Google Docs that are in the goguardian.com domain.

When added as anAllow Mode Exception,this would block any pages starting withdocs.google.com/a/goguardian.com/.

Page URL

Adding a specific URL would allow or block only that page.

Example:docs.google.com/a/goguardian.com/document/d/123456edit?usp=sharing

When added as aBlock Mode Exception,this would block all websites,but allow only this specific Google Document.

When added as anAllow Mode Exception,this would block this specific Google Document.

Block or Allow sites with *Wildcards*

Depending on which Scene mode is selected, websites can be blocked or allowed using *wildcards*, another term for * (asterisks).

The Exceptions List only accepts secure URLs that start withhttps://. If you are trying to add an unsecuredhttpURL, you'll need to add the URL with wildcards immediately before and after the URL.

Example: *http://unsecuredsite.com*

Once you have created a classroom, you will need to enroll your students. When enrolling your students, there are three options that you have: Enroll Code, add by email, or import via Google Classroom. To enroll students, select the classroom you want to add them to from the main page of your dashboard, then click on the "Students" tab. Lastly, click Add Students.

TIP:The max number of students per classroom is 100

Read on to find out more about each method of enrollment:

By Enroll Code (for non-Google Classrooms)

By Email Address(for non-Google Classrooms)

By CSV(for non-Google Classrooms)

By Enroll Code

This is the fastest way to enroll your students if they are in the room with you and logged in while you are trying to enroll them.

First, click on "Use code." You will be given a six-digit alphanumeric code that is unique to your classroom.

Then, have your students visit http://enroll.goguardian.com to enter the code.

From the Teacher dashboard, make sure you are looking at the "Students" tab in your classroom, then click the Enroll button (the little icon to the right of the student name)to add thestudent to the classroom.

By Email Address

You can add students by email address whether or not they are currently logged into their Chromebooks. To do this, choose the "Add Emails" option.

In the window that pops up, type in the email addresses of each student you would like to add to the classroom. Hit the ENTER key after typing each email address, then click "Add Students" when you have finished entering all students' email addresses.

And you're all set!

By CSV

A CSV or comma separated values document, allows you to create a document with your students' email addresses to upload into GoGuardian. Watch the video below for instructions on how to upload students by CSV.

First, click on the "Upload CSV" option.

On your computer, create a CSV file with one email address per line and no header row. Then, from the Teacher dashboard, select this file by clicking the box labeled "Click or drag file to upload" to browse for and select the file, or simply drag the file and drop it into that box.

Click "Import Students"

Your students will be added to the session. That's all there is to it!

Enrolling students from Google Classroom

If you added classrooms via Google then your students should have been automatically enrolled into your GoGuardian classroom. However, as classrooms can change, you can always update your roster to ensure all your students are properly enrolled. The list of students enrolled in your classroom will update every hour. You may also manually sync at any time by clicking the button to Sync Students from Google at any time.

Frequently Asked Questions

How does Active Directory and GPO (Group Policy Object) relate to Google Admin Console?

Active Directory manages the OU structures for users and GPO manages the device/user settings for Windows devices similarly as Google Admin Console does both for Chrome devices. IfGoogle Admin Console is not used, Clever can be used in its place.

How does installation work?

After going through traditional GG deployment, Windows deployments can be found in Org Management. The installation itself can be deployed with GPO, SCCM, or however your organization deploys software. We also require and recommend specific policies be configured in Group Policy Management. The configuration and installation process will typically take between 20-90 minutes depending on the complexity of the windows environment, and the GPO policy can be unlinked at any time if issues arise.

How is it licensed?

GoGuardian for Windows is licensed the same as when products are licensed for Chromebooks. There is no separate SKU.

Will GoGuardian for Windows have full remote desktop access?

With GoGuardian Teacher for Windows, Teachers will be able to remotely close apps, open and close tabs, and lock the entire screen. However, full remote access into the student device is not a feature.

Do Beacon and Admin work on GG for Windows and do they work outside of the browser?

GoGuardian Admin and GoGuardian Beacon require the extension to monitor student activity. Browsing activity within Chrome browser will continue to be monitored and filtered for Admin, similarly to Chromebooks. Beacon will work the same, within Chrome Browser.For GoGuardian Admin, Theft Recovery does not currently function for Windows devices due to it being a Chrome Device Management extension.

Does GoGuardian on Windows also filter browsers other than Chrome (Edge, Firefox, IE)?

GoGuardian does not filter other browsers at this time. However, for GoGuardian Teacher, the entire desktop will be viewable. Particularly in a lab environment, if other browsers are needed, GoGuardian Teacher screens view can be utilized.

On GoGuardian Teacher, will a user be able to know which app is running on a Windows device?

Yes, a GoGuardian Teacher would be able to see which app is running on Windows by looking at their desktop or looking at the “List of Running Apps”. (Please note, this feature is not currently available for Windows 8).

How does GoGuardian differ on a Chromebook rather than on Windows?

All products that utilize the GoGuardian extension will predominantly function the same or with increased functionality in some cases on Windows.

For GoGuardian Admin, monitoring, filtering, and smart alerts will remain the same in Chrome browser. Theft Recovery is not a feature for GoGuardian for Windows.

For GoGuardian Beacon, monitoring will remain the same.

For GoGuardian Teacher, the entire desktop will be viewable rather than only the browser view. Teachers will also have the ability to close undesired apps and open a tab even when the browser is closed. In addition to seeing the browser, the entire desktop will be viewable and lockable. These features are distinct to GoGuardian Teacher.

We need to utilize other browsers for testing purposes. Can I allow specific browsers for a span of time?

Yes, you are able to edit your configuration as needed to allow specific third party web browsers, and revert back when they are no longer in use.

Can GoGuardian sync with Active Directory?

Yes!

Do I need Active Directory and why?

Yes, Active Directory will hold the OU structure in Windows. Active Directory is needed to manageGoGuardian Windows devices. EitherGoogle Admin Console or Clever will be needed to tie information to users.

Do I needGoogle Admin Console and why?

GoGuardian needs to tie specific information to users. For most districts, this will be done viaGoogle Admin Console. We have also recently released an integration with Clever. For schools that do not useGoogle Admin Console, they may use Clever.

Our Domain Controller is on Azure cloud. Can I still configure for Windows?

As cloud configuration is a little trickier than on-prem, please schedule a time with the GoGuardian Implementation Team by reaching out at [email protected]

How do I get started?

Please navigate to https://manage.goguardian.com/windows to get started!

Teacher Commands: Snapshot / Screenshots

Using Snapshots, you can quickly document when a student is off-task or on a site they shouldn't be. Snapshots are saved along with other past session data on the classroom'sSessionstab.

To take a snapshot:

Click the screen of the off-task student

Hover over the screenshot

Click the camera icon

To view screenshots from current session:

Click the Timelines or Screens drop-down menu in the top right corner

Click Snapshots on the drop-down menu

Click Download Snapshot to save to your desktop

To view screenshots from a past session:

Select your classroom

Click the Sessions tab

Click the Session in which the snapshot was taken

Click the Timelines drop-down menu in the top right corner

Click Snapshots on the drop-down menu

Click Download Snapshot to save to your desktop

To save screenshots to your Google Drive:

Select your classroom

Click the Sessions tab

Click the Session in which the snapshot was taken

Click the Timelines drop-down menu in the top right corner

Click Snapshots on the drop-down menu

Click "Save to Drive"

(Note: If the primary account is changed in the resulting popup the snapshot will not save properly to yourGoogle Drive. This is due to a Google API limitation.)

Out Of School Mode

This video is from our Admin 2.0 training course. For the full training experience, please visit training.goguardian.com and enroll!

Browsing Activity Reports

[email protected]

A student's browsing activity can be exported as a PDF Overview report or a detailed Browsing Activity CSV report.Bothreportscan be generated from the student history page by clicking the Exportdrop-down menu. You can select the time range from drop-down menu in the pop-up window.

Your email address will automatically populate the email field. Reports can be sent to multiple recipients by adding additional email addresses, separated by commas (see example above).

Note:Reports will be sent from

Overview PDF

AnOverview PDFreport contains the information displayed on the Top Activity card for the selected date range in a printer-friendly format.

The report includes:

Top visited websites

Top watched Youtube Videos

Top Google Docs

Top Google Searches

Top Chrome Apps used

The subject line for PDF Overview emails will be Student Summary Report forStudent Name.

Browsing Activity CSV

A Browsing Activity CSV report is made up of 6 CSV documents containing detailed event logs for the following types of events:

Blocked Websites

Accessed Google Docs

Content detected by Flagged Activity

Web History

Google Searches

Youtube Videos

CSV Reports are available in several increments.

Last day

Last 5 days

Last 14 days

Last month

Last 3 months

Last 6 months

Note: Due to the large amount of data included in reports, 3 and 6-month reports can take up to 6 hours for delivery.

The subject line for CSV Reports emails will be Student CSVs.

To request either report

Locate a student's Browsing Activity using the Global Search bar

Click the Export drop-down menu

Select Overview PDF of Browsing Activity CSV

Enter report recipient's email addresses (separated by commas)

ClickSend to Email

Request a report by a custom date range

To generate a CSV Report for a custom date range:

Click the Date Range drop-down menu

ClickCustom Range

Select a start date

Select the end date (cannot exceed 30 days)

Click the Export drop-down

Select Browsing Activity CSV

The custom date range should auto-populate, if not select it from the bottom of the time period drop-down.

Enter any additional emails, separated by a comma

Click Send to Email

NOTE: There can be up to a 4-hour delay between the exported report and the data in the dashboard. If a report is needed immediately, we recommend printing to PDF.

Quick Lists are groups of URLs that can be quickly added or removed to your exceptions list. They can be added to block or allow mode scenes. There are three types of quick lists, GoGuardian Quick Lists, Shared Quick Lists, and Custom Quick Lists.

GoGuardian Quick Lists

When using block mode scenes, adding a single URL to your exceptions list may not be enough to allow access to that site. Many websites use a series of redirects and subdomains in order to access their site. Google Docs, for instance, has 21 subdomains and redirects that need to be accounted for in order to access all features in Google Docs. So, GoGuardian put together Quick Lists for commonly used educational websites so that you can quickly add the site to your exceptions list without having to track down the URLs individually.

If you add a URL that matches one of theseQuick Lists to your exceptions list, the corresponding Quick List will be automatically added to your exceptions list.

GoGuardian Quicklistsare typically used with block mode scenes. Adding the Google Docs Quick Listto an allow mode scene will cause all Google Docs services to be blocked.

To add a GoGuardian Quick List to your scene:

Create or edit a Scene

In the Add Lists section of the Scene, under GoGuardian quick lists, click on one of the lists

Click Add Lists at the bottom

Click Update Scene

To view what sites are on each quick list, click on Create/Edit Liststowards the top of the Lists section, then click on a list under GoGuardian quick lists.This will open up a copy of the GoGuardian Quick List, allowing you to view or edit the full list.

Shared Quick Lists

Shared Quick Lists(also referred to as District Quick Lists) are collections of URLs managed through Org Management by a Super User. These Quick Lists will be accessible to all Teachers within the organization.

To add a Shared Quick List to your scene:

Create or edit a Scene

In the Add Lists section of the Scene, under District quick lists, click on one of the lists

Click Add Lists at the bottom

Click Update Scene

To view what sites are on each quick list, click on Create/Edit Liststowards the top of the Lists section, then click on a list under District quick lists.This will open up a copy of the Shared Quick List, allowing you to view or edit the full list.

To learn more about Shared Quick lists, click here.

Custom Quick Lists

You can also create your own quick lists to quickly add or remove groups of sites to yourexceptions list.

To create a custom Quick List:

Create or edit a Scene

Click Create/Edit Lists

Under Your custom lists, click on "+ Create a New List"

Add a Quick List Name, and add the URLs under Filtered Sites

Click Save

You can add Custom Quick lists toany of your personal Scenes. Custom Quick Lists can be edited at any time clicking on Create/Edit Listsand clicking on the name of the list.

To add a Custom Quick List to your scene:

Create or edit a Scene

In the Add Lists section, under Your custom lists, click on the custom list of your choice

Click Add Lists at the bottom

Click Update Scene

Topbar Navigation

A1. The product chooser drop-down menu lets you switch to any of the other GoGuardian products that you have access to.

A2. Your currently active classroom sessions will show in the header, along with the time remaining for each session.

A3. Clicking "Back to Classroom Details" takes you to the Sessions menu for the classroom corresponding to the active session you are currently viewing in Screens View.

A4. Manage your account settings or log out of your Teacher session by clicking on the avatar or your name.

Session Control Navigation

B1. Click the Online Students Panel to exclude or include students or check online status.

B2. Report connection issues to GoGuardian Support.

B3. Use the Scene Status/Change Scene button to quickly apply, change, or remove a Scene from your active session.

B4. Displays time remaining in the current classroom session. Click to add additional time.

B5. Click to enable or disable teacher chat for the current session.

B6. Manually end the current session ahead of the scheduled end time.

Screen View

C1. Use this check box to select all students to send a command.

C2. Use the drop-down to sort students by online status, first name, or last name.

C3. Use the individual checkbox to select one or more students. Selecting a student will display the commands toolbar.

C4. Displays the student's first name and last initial. Increasing the grid size will display the student'sfull name.

C5. Displays the student's Scene Status.

C6. Use this options button to lock a student's device, open a new tab in the student's browsing session, or exclude the student from your session.

C7. Displays a live view of the student's active tab. Click to expand and view more options.

C8. Displays the favicon, page title, and URL of the student's active tab.

C9. Displays the favicons of the student's backgroundtabs.

C10. Use the drop-down menu to change between Screens View, Timeline View, Snapshots View, and the Command Log.

C11. Use the slider to adjustthe size of the Screens grid.

C12. Click to access the Teacher Chat panel (if enabled).

C13. Use the Help Center Widget to quickly find Help Center content or contact GoGuardian Support.

Student View

D1. Click the X to close Student View to return to Screens View.

D2. Live screen view of the student's active tab. Click on the screen to view it in to zoom in to full-screen view.

D3. Select whether or not the student is on task by clicking Yes or No.

D4. Use the "Exclude Student" command to exclude this student from your active classroom session.

D5. Use the "Open new tab..." to open a new tab in the student's Chrome browser. A field will appear for you to enter the website address, and after entering it in, you can press Open Tab.

D6. Use the "Lock device" command to lock the student's browser. You have the option to enter a message to display on the block page that the student will see while their browser is locked.

D7.Take a screenshot of the student's current screen. Screenshots are saved in the Snapshots section found under the Screens drop-down menu.

D8.Displays the favicon, page title, and URL of the student's active tab.

D9.Use the Close Tab command to close active or background tabs. The command is nearly instant but can take a few seconds for the tab to disappear from this view.

D10. Displays the favicon, page title, and URL of the student's background tabs.

Getting Started Guide: All Products

Welcome to GoGuardian! We're excited to get you started! Please select the desired product for self-service onboarding steps.

Admin

Teacher

Beacon

DNS

Fleet

Director

Essential Steps to Getting Started with GoGuardian Admin

Deploy the two GoGuardian extensions to student Organizational Units in the Google Admin Console. Here is our deployment guide.(Note: the GoGuardian extensions only need to be deployed once. If they were already installed during GoGuardian Teacher setup, this step may be skipped.)

Sync OUs between Google Admin Console and GoGuardian to ensure all students are associated with their correct OU.

Consider blocking sites by category in the Default filtering policy (for example, Entertainment, Archives, Malicious Sites, and Weapons). Navigate to your first policy by going to Filtering -> Configuration -> Default (dark blue tag).

Utilize our YouTube filter to blockComments, Live Chat, Sidebar, Categories, or Keywords, and Age Restriction.

Create a Smart Alerts Trigger to block explicit content or send a warning message to students. Smart Alerts uses AI to determine whether an uncategorized site is likely explicit.

Decide which toggles to enable in our Global Settings page. It's also possible to customize the block page here if desired.

Configure Out of School Mode if necessary. Note:By default, GoGuardian will filter and monitor with the same policy 24/7. If you’d prefer to turn off monitoring or set an alternative policy for students during after-school hours, use Out-of-School Mode.

Install Theft Recovery to track missing or stolen devices.

Add Further Admins(technical staff or building administrators)at manage.goguardian.com. Admins can be added in bulk or one-by-one. Here is an explanation of permission levels for Admin users.

Send resources for Admin training for your users such as Webinar and Video Training.

(Optional) To install GoGuardian for Windows, please navigate to manage.goguardian.com/windows.

Here are some other helpful links related to GoGuardian Admin:

Advanced Filtering

Review a Student's Web Browsing

Types of GoGuardian Block Pages

Admin Activity Log

Training.GoGuardian.Com

Admin Webinar Signup

Essential Steps to Getting Started with GoGuardian Teacher

Deploy the two GoGuardian extensions to student Organizational Units in the Google Admin Console. Here is our deployment guide. (Note: the GoGuardian extensions only need to be deployed once. If they were already installed during GoGuardian Admin setup, please skip.

Add Users to Org Management - Teachers may also be integrated using Clever or ClassLink.

Configure Teacher Product Settings.

Review resources for Teacher Training for your users.

(optional) For GoGuardian for Windows, please navigate to manage.goguardian.com/windows.

Essential Steps to Getting Started with GoGuardian Beacon

All clients who would like to trial or purchase Beacon require an onboarding call with our Implementation Team. Please reach out to your individual account rep.

Essential Steps to Getting Started with GoGuardian DNS

Setup GoGuardian DNS

Add Ad-Deflect (premium add-on, if applicable)

Review relevant Help Center Content for DNS

Essential Steps to Getting Started with GoGuardian Fleet

Review this Getting Started Section for Fleet

Essential Steps to Getting Started with GoGuardian Director

Enable GoGuardian Director quickly using the steps here.

Finding a student's browsing activity report

To locate student history reports, use the search bar at the top of the screen and enter a student's name or email address, then select the result once it appears.

Student Info

Browsing activity reports contain information pertaining to the student, including:

Their first and last name

Their email address

Their online status

Which Organizational Unit they belong to

Their last public IP address

A Penalty Box status indicator appears when a student is in the Penalty Box (shown above)

Date Range Filter

By default, the student history reports will show data from the last 5 days. The date range can be extended using the date picker calendar menu. Data is available for up to 6 months. You may view up to 1 month at a time. Each activity card will adjust to show content from the selected date range.

Browsing Activity

A student's web history will appear in the Browsing Activity section. Browsing activity appears chronologically, starting with the most recent content. Any time that a student navigates to a new page or is blocked by a filtering policy, the event will be logged here.

Browsing events are grouped by date and each line contains the time the page was viewed or blocked. Click the launch icon (1) to view the site in a new window or the options icon (2) to view more information about the site or copy the page URL.

Web activity can be filtered by category by clicking the "X"on the category boxes that you do not wish to view, in the top right corner of the Browsing Activity section.

Blocked Events

When reviewing a student's web activity, you may find records of content being blocked. GoGuardian filtering policies, Smart Alert triggers, and Teachers' Scenes can all block content. This section will help you troubleshoot the source of each block type.

Blocked By Admin Policies (specific block rule)

This indicates that the website was blocked by a specific filtering rule on theWebsite URLs section of a policy. In this case, *unblocked* is explicitlyblocked on the policy labeled "New Policy." Click the link to edit the policy.

The above "Blocked" (without mentioning a policy)indicates that the pagewasblocked, but is no longer blocked due to a recent policy change.

Blocked By Admin Policies (category)

This indicates that the site was blocked by a selectedWebsite Category.In the above example, reddit.com was blocked because the "Social Networking" category is blocked on the policy labeled "A Random Policy."

Blocked By Smart Alerts Trigger

This indicatesthat content was blocked by a custom Trigger by Smart Alerts. More information about the content can be found in the Smart Alerts timeline.

Blocked By a Teacher's "Scene"

Teachers have the ability to block content during classroom sessions usingScenes.Blocked pages will appear as "Blocked By Teacher Scene" and will display the classroom owner's name.

Top Content

The top content card displays the top 5 visited websites, Youtube videos, Google Docs, searches, and apps & extensions for the selected date range.

Session Report Emails

Session Reports are messages sent to teachers that provide context and insight about student web activity during their last classroom session. By default, Session Report emails are sent at the end of each classroom session.

Each Session Report email has four components:

Classroom Session Details -including its name, duration, connected student count, and who started the class.

Browsing Activity -a summary of your students' browsing activity over the course of the classroom session.

Student Highlights -an overview of students with the highest and lowest amounts of web activity.

Subscription Settings -allowing you to change which classes you receive session summaries for, or to disable reporting emails altogether.

Classroom Session Details

The Classroom Session Details section provides a high-level overview of your classroom session and includes a link that will let you see Timeline activity for the session. This section will also include the classroom name, duration, number of connected students, the session's date and whether or not it was scheduled, as well as who started the session.

Browsing Activity

Browsing Activity is a high-level summary of student browsing activity during a classroom session and provides a chart and a list of where students spent their time online.

Student Highlights

The Students section gives an overview of students with the highest and lowest amounts of web activity, and are split into four session titles: Trendsetter, Explorer, Free Spirit, and Space Cadet. Each section title is assigned to students based on how much time they spent on the most popular classroom session website, as well as the most (or least!) time spent browsing the internet.

The “most popular” website is determined bywhich website the largest number of your students spent the most time on. For example, if your classroom session had ten students, and six spent a full hour on docs.google.com, and four students spent a full hour on twitter.com, then docs.google.com would be the most popular site.

Trendsetter

The Trendsettertitle is for the student that spend the most time on the most popular site during the classroom session.

Explorer

The Explorer is given to the student that spent the most time browsinganywebsites, including the most popular website.

Free Spirit

The Free Spirittitle is for the student who spent theleastamount of time on the classroom session’s most popular website.

Space Cadet

The Space Cadettitle is for the student that spent the least amount of time browsing the web.

Opt-Out of Session Report Emails

You can opt out of Session Report emails in a classroom by classroom basis.

To disable Session Report emails for a classroom:

From the GoGuardian Teacher dashboard, click on a classroom

Click on theSettingstab

Click on theReportingtab

Click the toggle to disable Session Report emails

Opt-Out of All Session Report Emails

You can disable all Session Report emails easily by modifying your account preferences.

To disable Session Report emails for all classrooms:

From the GoGuardian Teacher dashboard, click on your profile avatar at the top right corner of the screen.

Select My Account Settings.

UnderPreferences (selected by default), click the toggle switch to enable or disable session report emails.

Teacher Product Settings

Status: "Student is Offline"

This status indicates that the student'sGoogle account is not currently connected to any GoGuardian services.

Possible Cause 1

The student's Google account is missing GoGuardian'sextensions, GoGuardianand GoGuardianLicense.

You can check for the extensions on the student's device by enteringchrome://extensionsinto their address bar. If your whole class is offline, it's likely that the extensions were not deployed successfully.

Solution 1

If one or both extensions aremissing from the extensions list, something may have gone wrong with your GoGuardian installation. Contact your administrator to check your installation settings. See this article for more information - Deploying GoGuardian Teacher.

Be sure that you are using an up-to-date version of Chrome browser as well. Any version below 60 may not successfully download one of the two GoGuardian extensions.

Possible Cause 2

If bothGoGuardian andGoGuardian License are installed, but the student shows up as "offline," an unknown hardware or extension error may have caused the device to disconnect or the student has an outdated version ofGoGuardian extension.

Solution 2

To clear out errors and updateGoGuardian extension, remove the student's user profile by following these steps:

Sign the student out of the Chromebook

On the sign-in screen, click the profile that you want to remove

Click the Down Arrow to the right of the student's name

Click Remove This Person

In the box that appears, click Remove

Once removed, clickAdd Person in the bottom left corner

Sign the student into the Chromebook

The student should automatically reconnect to your session

Possible Cause 3

Some students may have joined your class or signed into their Chromebooks a little late, or after your class session has already launched.

Solution 3

Try manually ending and then re-starting your classroom session if you are seeing several (but not all) students offline. All student browsing data will still be saved from those first few minutes of class.

A few teachers have found that having students visit chrome://restart launches them into the class as well.

Also, consider scheduling your class session to end class around 3-5 minutes before the very end of the period. This will prevent the problem of students getting "stuck" in your class when they enter other teachers' sessions.

Possible Cause 4

The student is signed into a personal account or another student's account.

Solution 4

Verify that your student is signed into their school-provided account by typingchrome://settings into their address bar. The signed-in user will be displayed under "People."

Possible Cause 5

The student is using a Mac or PC (non-Chromebook) and is not currently signed into the Chrome browser.

Solution 5

Make sure the student is signing into the Chrome browser as a user (not just Google services within the browser).

Possible Cause 6

If all of your students are showing offline and they have the extensions installed, IP restrictions may not be configured to include your network.

Solution 6

A school administrator with a GoGuardian Superuser account should navigate to in GoGuardian Admin.

Ensure that the IP range listed includes the network that your students are connecting from.

Possible Cause 7

If your campus or district operates an additional content filter (other than GoGuardian) or a firewall, that filter or firewall may be blocking connections to GoGuardian's back-end services. This would prevent students from connecting to class sessions.

Solution 7

GoGuardian products require open connections to a number of back-end services. Firewalls and other content filters may unintentionally flag and block connections to these services due to the elevated number of active connections or HTTP requests.

If you are experiencing large-scale connection issues, check your firewall or any additional content filters for blocked connection attempts to the services listed below. If connectionsare being blocked, please add the corresponding URL to the firewall or filter's whitelist.

GoGuardian products connect to the following services. Have your IT or Tech Administrator confirm that the following ports are allowed in all filtering services in your school/district:

Ports 80 and 443

goguardian.com

laptoplookout.com

kinesis.us-west-2.amazonaws.com

s3-us-west-2.amazonaws.com

*.pusher.com

[email protected].

Status: "Student Not Found"

This status indicates that the email on the roster does not match any users in our system.

Possible Cause: If your account is new and the extensions were recently deployed, the student may not have signed in with the extensions installed.

Solution: Verify that the students have signed in on a Chromebook with the extensions installed at least once.Once the student signs in for the first time, their name will automatically replace their email address and "student not found" will no longer appear.

Additionally, verify that the extensions are installed on the student's device.

On the student's Chromebook enterchrome://extensions into the address bar

Verify that bothGoGuardianandGoGuardianLicenseappear on the list

If one or both extensions are missing, contact your administrator to reinstall the extensions or reconfigure Google Admin console. Once installed, the student will be able to connect.

Possible Cause: There is a typo or formatting error in the student's email address.

Solution: Verify the spelling and formatting of the student's email address on your roster. When the email address matches an entry in our database, the student's email address will be replaced with their name. Delete email address containing the typo and add the correct email address.

Possible Cause: The full name of the account is greater than 20 characters.

Solution: Please reach out to us at

InstallingGoGuardian Teacher

Welcome! Installing GoGuardian Teacher is quick and easy. This guide will walk you through the process of getting your organization up and running in just a few simple steps:

1. Locate your GoGuardian Extensions

2. Force-Install the Extensions

3a. Configure your Google Admin Console User settings

3b.Configure your Google Admin Console Device settings

Note: If your school or school district already has already been using another GoGuardian product, such asGoGuardian Admin, the extensions may have already been deployed and you will not need to follow this installation guide. Check with your school's IT administrator for confirmation.

1. Locate your GoGuardian Extensions

Every GoGuardian account has aunique pair of Chrome extensions.

To find your organization's extensions, sign in to GoGuardian using your Admin credentials and visit https://manage.goguardian.com/products/setup.

Org Management > Products > Quick Install Guide

Org Management resources.

Keep this window open for the next step!

2. Force-Install the Extensions

Using your Google Admin Credentials, sign in to admin.google.com

ClickDevices

ClickChrome Management

Scroll down and clickApps and Extensions

On the left, select the OU that contains the student accountsthat you intend to filter and monitor.

*Note: If you wish to monitor all users in the organization, including teachers and staff, highlight the domain-level (top-level) OU for your organization.

Hover over the yellow plus sign at the bottom right corner of the screen

Click the second from the top icon toAdd Chrome app by extension or by ID

Click the drop-down menu to selectFrom a Custom URL

Refer back to the GoGuardian Quick Install Guide inOrg Management for the App IDs and URLs

Copy and paste the first App ID and URL into their respective fields, then clickSave.

*Note: Both extensions have unique installation URLs.

In the resulting window for the app you've just installed, click the drop-down menu forInstallation Policy. Select eitherForce Install orForce Install + Pin.

On the right-hand menu for your newly installed extension, click the drop-down menu forPermissions and URL access and selectAllow All Permissions.

Repeat steps 8-14 for the second App ID and URL into the respective fields, then clickSave.

Note: Both extensions have unique installation URLs.

Now that the extensions are installed, let's configure the rest of the Google Admin Console.

3. Configure your Google Admin Console Settings

3a. Configure User Settings

From the Google Admin Home screen, click through

Devices > Chrome Management > User & Browser Settings

In the left sidebar, select the OU that contains the user accounts you intend to filter and monitor, then configure the following policies to match these values.

Protip: Use the Find tool to quickly locate policies (Command + F or Ctrl + F).

Policy: Incognito Mode

Value: Disallow Incognito Mode

Priority: Required

Policy: Screenshot

Value: Allow users to take screenshots

Priority: Required

Description: Disabling screenshots will cause problems with GoGuardian Teacher and Smart Alerts.

Policy: Developer Tools

Value: Never Allow the use of built-in developer tools

Priority: Required

Description: Developer tools can be used to disable extensions. Google also recommends disabling these tools in most cases.

Policy: Allowed Types of Apps and Extensions/Applications Settings Page

Value: Extension - Must be Checked (other types are optional)

Priority: Required

Description: Disabling (unchecking) types will prevent apps of that kind from being installed by admins or users. Apps and extensions can be managed by other means.

Policy: Force-installed Apps and Extensions

Value: Both GoGuardian Extensions should be installed as outlined above.

Priority: Required

Description: Install both of your GoGuardian extensions here, as explained above.

Policy: Allow or Block Apps and Extensions

Value: Apps & Extensions Page > Allow users to install other Apps & Extensions > Block all other Apps and Extensions

Priority: Optional, but HIGHLY recommended

Description: Some third-party apps and extensions can be used to bypass GoGuardian. We strongly recommend blocking all other apps and extensions with this policy and manage a list of approved apps using the policy below. If "Allow All Apps" is selected, Apps and Extensions can be managed using GoGuardian Admin Policies. Note: GoGuardian can only filter apps and extensions installed from the Chrome Web Store.

Policy: Apps & Extensions Page > Allowed Apps and Extensions

Value: Add any approved apps and extensions to this list.

Priority: Required, if "Block All Apps..." is enabled.

Description: This policy is used to manage approved apps and extensions. Make sure to add both GoGuardian extensions to this list, in addition to your approved apps.

Policy: Chrome Management for Signed-in Users

Value: Apply All User Policies when users sign into Chrome...

Priority: Optional (caution)

Description: Enforces Chrome policies when users sign into the Chrome Browser on Windows, Macs, and Linux devices. Setting this to "Do Not Apply..." will prevent GoGuardian from working on non-ChromeOS devices and prevent other Chrome Policies from being pushed to your users on non-ChromeOS devices.

Policy: Applications Settings Page > Block Extensions by Permission

Priority: Optional

Value: Either value is optional, however, please see Description below

Description: Both GoGuardian extensions require the following permissions, so please ensure the following are NOTchecked:

alarms

detect idle

notifications

memory metadata

identity

storage

web requests

geolocation

CPU metadata

native messaging

block web requests

Policy: Restricted Mode for YouTube

Value: No Policy Set

Priority: Optional

Description: This policy is enforced in addition to GoGuardian Policies and may result in conflicting rules. Google's policy is enforced first, but can be avoided if users sign out of YouTube. We strongly recommend using GoGuardian Policies for filtering YouTube Content, as they are enforced whether a user is signed in or not.

Policy: Task Manager

Value: Block users from ending processes with the Chrome task manager

Priority: Optional, but recommended

Policy: Safe Browsing

Value: Always Enable Safe Browsing

Priority: Optional, but recommended

Policy: SafeSearch and Restricted Mode

Value: Always Use Safe Search...

Priority: Optional, but recommended

3b. Configure Device Settings

From the Google Admin Home screen, click through

Devices > Chrome Management > Device Settings

In the left sidebar, select the OU that contains your Chromebooks, then configure the following policies to match these values.

Protip: Use the Find tool to quickly locate policies (Command + F or Ctrl + F).

Policy:Forced Re-Enrollment

Value: Force device to automatically re-enroll into this domain after wiping

Priority: Recommended

Policy:Guest Mode

Value:Disable guest mode

Priority: Required

Policy:Verified Access

Value:Enable for content protection

Policy:Verified Mode

Value:Require verified mode boot for verified access

Policy:Sign In Restrictions

Value:Restrict Sign-in to a list of users

Priority: Required

Description:In the field, add your district's domain and subdomains preceded with a wildcard/asterisk. If you have multiple domains, separate each subdomain with a comma.

Example:

*@goguardian.com, *@students.goguardian.com, *@teachers.goguardian.com

Firewall Restrictions

Additionally, if your campus has a restrictive firewall or additional content filter, you may need to open up connections to our services. Please see this article for more information: Additional Firewalls and Content Filters.

To set up accounts, please refer to our

Scenes are designed to give teachers added control over students' web activity during classroom sessions.

Each Scene is made up of 6 main components.

Scene Info

Filter Mode

Exceptions

Quick Lists

Auto-Open Tabs

Maximum Open Tabs

Scene Info

Shared Quick Lists

Scene Name - Give your scene a descriptive name. Scenes are displayed in the order in which they were created, starting with the oldest.

Description - Write a custom description of the context in which the scene will be used.

Pattern - Set a pattern to visually distinguish the scene from others.

Update Scene- Click the Update Scene button to push any changes to an actively applied scene.

Filter Mode

Select a filter mode to determine how restrictive your scene will be when applied.

Block Mode is a restrictivesetting. When Block Mode is enabled, ALL websites will be blocked except for the sites added to the exceptions list. Block Mode is useful for testing scenarios or when you want students to only access a few specific sites.

Allow Mode is a less restrictive setting. When Allow Mode is enabled, only sites added to the exceptions list will be blocked. Allow mode is useful for granting open access to the internet, except for a few distracting or problematic sites.

Exceptions

Adding a URL to the exceptions list will exclude the site from the selected filter mode.

Block Mode Exceptions

When Block Mode is enabled, the exceptions list acts as a whitelist. Any URLs added as a Block Mode exception will be accessible.

Websites blocked by Admin-level filtering policies cannot be overridden with an exception.

Note: Block Mode requires at least 1 exception before it will block content. An empty scene with Block Mode enabled will not block any content until at least 1 exception is added.

Allow Mode Exceptions

When Allow Mode is enabled, the exceptions list acts as a blacklist. Any URLs added as an Allow Mode exception will be blocked.

For more information about filtering websites, please read How to block websites using Scenes.

Exceptions Lists and Quick Lists

Quick Lists are groups of URLs that can be quickly added or removed to your exceptions list. They can be added to block or allow mode scenes. There are three types of quick lists, GoGuardian Quick Lists, District Quick Lists, and Custom Quick Lists.

GoGuardian Quick Lists

When using Block Mode, adding a single URL to your exceptions list may not be enough to allow access to a site. Many websites use a series of redirects and subdomains in order to access their site.

Google Docs, for instance, has 21 subdomains and redirects that need to be accounted for in order to access all features in Google Docs. So, GoGuardian put together Quick Lists for commonly used educational websites to help quickly add websites to your exceptions list.

GoGuardian Quicklistsare typically used in Block Mode scenarios. Adding the Google Docs Quick Listto an allow mode scene will cause all Google Docs services to be blocked.

District Quick Lists

District Quick Lists (also referred to as ) are collections of URLs managed through Org Management by a Super User. These Quick Lists will be accessible to all Teachers within the organization.

Custom Quick Lists

You can also create your own Quick Lists to easily add or remove groups of URLs to yourexceptions list without having to add or remove them individually.

Quick Lists can be added to any of your personal scenes in Block Modeor Allow Mode. Quick Lists can be modified at any time.

Note: To save a custom Quick List, a name must be defined.

Auto-Open Tabs

You can configure your scene to automatically open websites on your students' devices when applied using the Auto-Open Tabs section. URLs added to this section will be opened when the time the scene is applied.

Tabs will only open if the student has a Chrome web browser window open and running. So, if your student does not receive them right away, ask them to open a Chrome web browser window, and they should receive the tabs.

Note: When using Block Mode, any URL added to the Auto-Open Tabs section must also be added to your exceptions list, or they will be blocked.

Maximum Open Tabs

You can limit the number of tabs a student can have open at a given time using the Maximum Open Tabs option. By default, there is no limit set, but you can quickly adjust the limit using the drop-down menu. The tab limit is only in effect while the scene is actively applied to your classroom session. When a scene with a tab limit is applied, any tabs over the limit will be closed automatically.

Theft Recovery

Theft Recovery is new and improved in Admin 2.0! This article will cover:

How to configure an OU for your missing or stolen devices,

Install the Theft Recovery app,

Authorize GoGuardian to sync with the Google Admin Console

Sync your device information with the Google Admin Console

Note for users of the "Classic View" version of Theft Recovery: Theft Recovery 2.0 requires a slightly different setup and the installation of a new kiosk app. Please follow this guide to ensure a successful migration.

Step 1: Create a Theft Recovery OU for missing devices

A new, custom OU must be created with specific Device Settings in order to use Theft Recovery 2.0. When a device is placed into this OU using the Theft Recovery UI, Theft Recovery Mode will activate.

Sign in to Google Admin Console

ClickDevice Management

ClickChrome Devices

The sidebar on the left will contain your OU structure. Create a new sub-OU in the location of your choice. The name of this OU must contain the words "stolen devices." Your OU structure can contain multiple stolen devices OUs as long as they contain the words "stolen devices" and are configured appropriately.

Note: If you have previously configured a stolen devices OU for the "Classic View" version of Theft Recovery, the existing OU can be reused, but make sure that your device settings match the configuration in Step 2 and the new Theft Recovery App is installed.

Step 2: Configure your Stolen Devices OU and Install the Kiosk App

Configure your stolen devices OU to launch the GoGuardian Kiosk App. The App will record geolocation data and take screenshots as the device is used while Theft Recovery mode is active.

Sign in to Google Admin Console

ClickDevices

ClickChrome Management

ClickDevice Settings

Select your newly createdStolen Devices OU from the sidebar to modify the OU's Device Settings.

VERY IMPORTANT!Ensure thatyourStolen DevicesOU is selected on the OU sidebar before making thesechanges!

***If you configure your domain level or any typical OU that contains your devices, it will put every device in that OU into Theft Recovery mode and generate a Theft Recovery session for every device in that OU! Please exercise caution***

Protip: Use CTRL+F or COMMAND+F to easily find the settings

SetGuest ModetoDo not allow guest mode

Set Sign-In Restriction to Do not allow any user to sign-in

Set Scheduled Rebootto1

Note: Once placed in theTheft RecoveryOU, a device must be rebooted at least once to launch the App. This setting will force the device to reboot once per day.

FindKiosk Settingsand click theApps & Extensions Pagelink

Click theYellow + bubblein the bottom right cornerand find the add Chrome App or Extension by ID

Add the App IDalaoimaeafbgfglpffgcidfgbjnekifp

Select the drop down to change From the Chrome Web Store to From a custom URL

Add the App URLhttps://clients2.google.com/service/update2/crx

Click Add

Verify that the app, titledWelcome, has been added to the right underTotal to Install.

Note:If the Classic View Theft Recovery App, titledLoading, is already installed, remove it from the Kiosk Apps list and replace it with theWelcome App.

Click Save to close the dialog box

UnderAuto Launch Kiosk App, Select theWelcomeApp from the drop-down menu

Save the settings by clicking the Save button in the bottom right corner Theft Recovery Dashboard

Step 3: Authorize GoGuardian to sync with Google Admin Console

This will authorize GoGuardian to sync with your Google Admin Console so we can track your stolen devices.

Required G Suite Privileges:

Admin API Privileges:

Domain Management

Organizational Units

Users

Admin Console Privileges

Chrome Management

Configuration Walkthrough

Sign in to GoGuardian and navigate to the Theft Recovery Dashboard

Click themenu iconfoundin the top right corner of the Theft Recovery Dashboard

ClickAuthorize With Googleto open the authorization tool

Click the greenAuthorizebutton when prompted

Select your Google Admin Super User account, if signed into multipleGoogle accounts

Click the blue Allow button to complete the authorization process

Note: Your Google Admin Account must have the following permissions.

Provision and delete users on your domain: View and modify details (e.g. name, address, and phone number) and metadata (e.g. login details) of users on your domain

View metadata (e.g. name and description) of organizational units

View all your Chrome OS devices' metadata (e.g. mac address, model, and OS version)

View and update a specific Chrome OS device's metadata

If you're unsure if your account has these permissions, please verify with Google. Otherwise, you may receive an authorization error.

Step 4: Sync Devices from Google Admin Console

This will import all device information from the Google Admin Console.

Sign in to GoGuardian and navigate to the

Click themenu icon foundin the top right corner of the Theft Recovery Dashboard

ClickSync Devices

Click the blueSyncbutton

Now that Theft Recovery 2.0 is configured, let's test it out!

InstallingGoGuardian Admin

Welcome! Installing GoGuardian is quick and easy. This guide will walk you through the process of getting your organization up and running in four simple steps:

1. Locate your GoGuardian Extensions

2. Force-Install the Extensions

3a. Configure your Google Admin Console User settings

3b.Configure your Google Admin Console Device settings

4. Import your Organizational Unit Structure (OUs) into GoGuardian

1. Locate your GoGuardian Extensions

Every GoGuardian account has aunique pair of Chrome extensions.

To find your organization's extensions, sign in to GoGuardian using your Admin credentials and visit https://manage.goguardian.com/products/setup.

Org Management > Products > Quick Install Guide

Org Management resources.

Keep this window open for the next step!

2. Force-Install the Extensions

Using your Google Admin Credentials, sign in to admin.google.com

ClickDevices

ClickChrome Management

ClickUser & Browser Settings

InUser Settings, under Organizations, click the OU on the left that contains the student accountsthat you intend to filter and monitor.

IMPORTANT NOTE: If you wish to monitor all users in the organization, including teachers and staff, highlight the domain-level (top-level) OU for your organization.

Scroll down and click the link to theapps & extensions page

Hover over the yellow plus sign at the bottom right corner of the screen

Click the top icon toAdd Chrome app or extension by ID

Click the drop-down menu to selectFrom a Custom URL

Refer back to the GoGuardian Quick Install Guide inOrg Management for the App IDs and URLs

Copy and paste the first App ID and URL into their respective fields, then clickSave.

*Note: Both extensions have unique installation URLs.

In the resulting window for the app you've just installed, click the drop-down menu forInstallation Policy. Select eitherForce Install orForce Install + Pin.

Example for theGoGuardian extension:

On the right-hand menu for your newly installed extension, click the drop-down menu forPermissions and URL access and selectAllow all permissions.

Repeat steps 8-14 for the second App ID and URL into the respective fields, then clickSave.

Note: Both extensions have unique installation URLs.

Now that the extensions are installed, let's configure the rest of the Google Admin Console.

3. Configure your Google Admin Console Settings

3a. Configure User Settings

From the Google Admin Home screen, click through

Devices > Chrome Management > User & Browser Settings

In the left sidebar, select the OU that contains the user accounts you intend to filter and monitor, then configure the following policies to match these values.

Protip: Use the Find tool to quickly locate policies (Command + F or Ctrl + F).

Policy: Incognito Mode

Value: Disallow Incognito Mode

Priority: Required

Policy: Screenshot

Value: Allow users to take screenshots

Priority: Required

Description: Disabling screenshots will cause problems with GoGuardian Teacher and Smart Alerts.

Policy: Developer Tools

Value: Never Allow the use of built-in developer tools

Priority: Required

Description: Developer tools can be used to disable extensions. Google also recommends disabling these tools in most cases.

Policy: Allowed Types of Apps and Extensions/Applications Settings Page

Value: Extension - Must be Checked (other types are optional)

Priority: Required

Description: Disabling (unchecking) types will prevent apps of that kind from being installed by admins or users. Apps and extensions can be managed by other means.

Policy: Force-installed Apps and Extensions

Value: Both GoGuardian Extensions should be installed as outlined above.

Priority: Required

Description: Install both of your GoGuardian extensions here, as explained above.

Policy: Allow or Block Apps and Extensions

Value: Apps & Extensions Page > Allow users to install other Apps & Extensions > Block all other Apps and Extensions

Priority: Optional, but HIGHLY recommended

Description: Some third-party apps and extensions can be used to bypass GoGuardian. We strongly recommend blocking all other apps and extensions with this policy and manage a list of approved apps using the policy below. If "Allow All Apps" is selected, Apps and Extensions can be managed using GoGuardian Admin Policies. Note: GoGuardian can only filter apps and extensions installed from the Chrome Web Store.

Policy: Apps & Extensions Page > Allowed Apps and Extensions

Value: Add any approved apps and extensions to this list.

Priority: Required, if "Block All Apps..." is enabled.

Description: This policy is used to manage approved apps and extensions. Make sure to add both GoGuardian extensions to this list, in addition to your approved apps.

Policy: Chrome Management for Signed-in Users

Value: Apply All User Policies when users sign into Chrome...

Priority: Optional (caution)

Description: Enforces Chrome policies when users sign into the Chrome Browser on Windows, Macs, and Linux devices. Setting this to "Do Not Apply..." will prevent GoGuardian from working on non-ChromeOS devices and prevent other Chrome Policies from being pushed to your users on non-ChromeOS devices.

Policy: Applications Settings Page > Block Extensions by Permission

Priority: Optional

Value: Either value is optional, however, please see Description below

Description: Both GoGuardian extensions require the following permissions, so please ensure the following are notchecked:

alarms

detect idle

notifications

memory metadata

identity

storage

web requests

geolocation

CPU metadata

native messaging

block web requests

Policy: Restricted Mode for YouTube

Value: No Policy Set

Priority: Optional

Description: This policy is enforced in addition to GoGuardian Policies and may result in conflicting rules. Google's policy is enforced first, but can be avoided if users sign out of YouTube. We strongly recommend using GoGuardian Policies for filtering YouTube Content, as they are enforced whether a user is signed in or not.

Policy: Task Manager

Value: Block users from ending processes with the Chrome task manager

Priority: Optional, but recommended

Policy: Safe Browsing

Value: Always Enable Safe Browsing

Priority: Optional, but recommended

Policy: SafeSearch and Restricted Mode

Value: Always Use Safe Search...

Priority: Optional, but recommended

3b. Configure Device Settings

From the Google Admin Home screen, click through

Devices > Chrome Management > Device Settings

In the left sidebar, select the OU that contains your Chromebooks, then configure the following policies to match these values.

Protip: Use the Find tool to quickly locate policies (Command + F or Ctrl + F).

Policy:Forced Re-Enrollment

Value: Force device to automatically re-enroll into this domain after wiping

Priority: Recommended

Policy:Guest Mode

Value:Disable guest mode

Priority: Required

Policy:Verified Access

Value:Enable for content protection

Policy:Verified Mode

Value:Require verified mode boot for verified access

Policy:Sign In Restrictions

Value:Restrict Sign-in to a list of users

Priority: Required

Description:In the field, add your district's domain and subdomains preceded with a wildcard/asterisk. If you have multiple domains, separate each subdomain with a comma.

Example:

*@goguardian.com, *@students.goguardian.com, *@teachers.goguardian.com

4. Import your OU structure intoGoGuardian

Finally, in order to apply filtering policies to your student accounts, you'll need to import your Organizational Unit structure from Google Admin Console. This process will allow GoGuardian to map which OUs each user account belongs to.

Once imported, GoGuardian will sync the selected OUs once per day. If users are moved between OUs that have been imported into GoGuardian, their location will automatically update around mid-day. However, if new OUs are created, or existing OUs are renamed or reorganized, you'll need to manually re-import your OU structure to reflect the changes.

How to Import your OUs

Using your GoGuardian Admin Credentials, sign in to admin.goguardian.com

Hover over the Global Nav on the left and click Configurationunder Filtering

In the top right corner of the Custom Policies page, click the options icon (three vertically-aligned dots, pictured above)

ClickSync Org Units from GAC(Google Admin Console)

Authorize with your Google account, select the OUs you'd like to import, and complete the import process

Once imported, you're ready to start creating and assigning filtering policies. See this section for more information about content filtering and policies.

Additionally, if your campus has a restrictive firewall or additional content filter, you may need to open up connections to our services. Please see this article for more information: Additional Firewalls and Content Filters.

To set up accounts, please refer to our

How to Integrate Clever withGoGuardian

This document is meant to provide you with the instructions necessary to integrate your Teachers, Students, and Classrooms through Clever (and your S.I.S.) for your GoGuardian Account.

This feature automates rostering for teachers and integrates teacher accounts in GoGuardian’s Org Management platform (manage.goguardian.com).

1. Add GoGuardian as an application in the Clever platform.

Invite GoGuardian (Rostering) as an App in your Clever dashboard at the following path:

https://schools.clever.com/ > Applications > Request Applications > Search GoGuardian > Request App

[email protected]

2. Set up sharing rules for GoGuardian.

Clever has custom sharing rules and standard rules:

[RECOMMENDED] Custom sharing rules activates a sharing wizard where organizations can granularly select which schools, teachers, and enrolled classes they plan on sharing.

Standard sharing rules shares all data in Clever.

Tip: Consider sharing a test or pilot classroom and teacher account first.

3. Link Clever in GoGuardian.

If rosters have not yet turned over, consider holding off on running the sync until new rosters are in SIS and Clever.

Navigate to manage.goguardian.com > Integrations > ‘Link with Clever’

Tip: Confirm that the most up-to-date rosters live in the Clever system before running the sync.

This flow will authenticate your organization. If you’re already logged in to Clever, the browser will redirect back to manage.goguardian.com. If you are not logged in, the browser will prompt you to input credentials and then redirect back.

Note: This integration first needs to be first approved from within Clever. Once this is done, reach out to to access the integration from withinOrg Management.

4.Sync your classes.

After linking, you’ll see the Sync Now button. Press this button to initiate the first data sync.

After the sync completes, you can view the results of the sync.

Note: Any errors in the data sync for Teachers and/or Students are most commonly caused by missing or incorrect email addresses. For classroom errors, if the Teacher’s email address has an error as described above, the Teacher and therefore the Classroom cannot be synced.

Our product team is working on building a detailed reporting system for errors. In the meantime, if you would like to inquire around any errors, please reach out to our Support Team.

Once you have successfully integrated Clever and GoGuardian, your data will sync every night between midnight and 3 AM Pacific Time.