-100
NPS
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Brand Page
Golden Living
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About Golden Living's Brand
Golden Living is a family of healthcare companies committed to enhancing the lives of its residents and patients.
Brand at a Glance
60%
Customer Loyalty
2.3/5
Product Quality
2/5
Pricing
2.1/5
Customer Service
Golden Living NPS
Golden Living's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Golden Living's customers would recommend using the product based on a scale of -100 to 100.
Golden Living Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Golden Living NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Dec 2020 -100 | Dec 2020 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Golden Living Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Golden Living users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Golden Living Product Quality
2.3/5
Golden Living has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Golden Living's overall Product Quality score rated by its users and customers.
Golden Living Product Information
Golden Living’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Golden Living Pricing
Golden Living ROI & Value For Money
2/5
Golden Living has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Golden Living's overall ROI score rated by its users and customers.
Golden Living Customer Satisfaction (CSAT)
Golden Living Customer Satisfaction (CSAT) Score
50 / 100
Golden Living has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Golden Living Customer Service
2.1/5
Golden Living has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Golden Living's Customer Service
Address
7160 Dallas Parkway, Suite 400, Plano, TX
Website
http://www.goldenliving.com/home.aspx
Phone Number
14794782424
Golden Living as an Employer
3.0/5
Golden Living has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Golden Living scored a -100 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Golden Living would recommend the brand to a friend. ENPS measures how likely Golden Living employees would recommend working at Golden Living to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
