Groupon Employee Reviews
Out of 120 Groupon employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping Groupon improve their work culture. The Engineering team, with 80% positive reviews, reports the best experience at Groupon compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 47% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are nice and relaxed.
They pretend to listen to everyone
Review from Product Dept
Available at anytime to discuss any-given topic
diverse team of experts who seem to have a great focus long term and how to get there.
Review from Customer Support Dept
international team of motived competent executives with different skills and eager to learn from each other.
What does the leadership team need to get better at?
Everything from transparency to favorites to learning their area of expertise. Total amateurs for the most patt
Leadership team should have honesty and integrity.
The vision of the company is lacking.
Innovation, Project Delivery & Career Development Support
creating a strategy to create a groupon that works for more businesses and creates a better way to be able to reach more people by offering better deals. maybe stop taking 50% margin each time that makes merchants hostile to us.
What is the best part about your compensation package?
The personal time off and health benefits package
market rate compensation, don't take that for granted especially nowadays
Fantastic benefits, health insurance. Stock vests annually.
The salary and bonus is competiive and they offer great health benefits. The stock bonus lags others in tech, which could impact retention.
If you go above and beyond for the business, it will not be unseen, and they take care of you.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Company is always under losses and takes this as a reason to pay less.
The compensation I receive for my experience is less
Annual educational allowance & higher base salary (Sales)
That they have overtime for everyone
Review from Customer Support Dept
You can get better pay in other tech companies
What are some of the best things about your team?
Helpful, easygoing, sense of humor, smarts
everything everything everything everything everything everything
Well educated, intelligent & nice people
Highly collaborative. Mutually invested in seeing one another succeed.
They are hard working, smart, and collaborative. I work with a lot of A Players who are respectful and committed to the goal.
What do your coworkers need to improve and how could you work together better?
Employees should possess sense of belonging to the company.
Agenda based meetings ensure a clear outcome. Meetings are too unstructured here.
Review from Product Dept
The CS Team Leads are smart and trying so hard to turn turds into diamonds. They have no support from upper management, HR, or tools.
Review from Customer Support Dept
The person who talks the most, wins. People are not willing to learn from one another.
Review from Engineering Dept
Groupon should improve its hiring process and hire talented people
What is most positive about the culture and environment at your company?
The interactions between teams is ok
You can be yourself at Groupon
Fully embrace and respect work-life balance with many employees operating on flex schedules.
That we all work together
Review from Customer Support Dept
The culture used to be great. Now it's going down hill. A lot of talented people are leaving and the management doesn't do enough to retain them.
Review from Engineering Dept
What needs to change to make the company culture better?
The leadership team should be proper.
Everyone knows it's a mess. Why bother caring about projects that are going to implode in a few days anyway.
Review from Customer Support Dept
Working for the numberx
What did you like most about the interview process?
transparent and straight forwards, also the variety of stakeholders gives you a peak towards your future stakeholders.
Review from Customer Support Dept
It was a range of different stakeholders interviewing, all future colleagues, peers, which gave a good impression of what they felt was important.
Great people, low pressure and direct
The interactions were good and were more system design focused
They communicated regularly and it moved at a great pace. Rather than feeling like I was in the hot seat, every interview felt like we were mutually looking for the best fit. This is how interviewing should be.
What would you improve about your company's interview process?
Need to make interview tough.
i meant difficult like Hard to get into. I liked it, though.
What makes you most happy at work?
being able to provide a solution, nationwide /international platform for local business owners, enabling new prospects clients via our platform, makes me happy
Morning coffee with coworkers and friends
Review from Customer Support Dept
Hot beverages... need I say more?
Review from Engineering Dept
The perks of the office are awesome. I have the ability to work from home whenever I want, but I only do so every once in a while because I like coming in. 3 different cafeterias, free drinks, fun people, creative atmosphere.
Delivering value to help the company really accelerate its turn around
Review from Engineering Dept
What's going wrong and how can it be improved?
Company needs to introspect whether they are providing value to the customers and merchants.
Groupon in unable to make it's impact in the market
Innovation, research & development. Develop a market leading product. Develop people better. Offer opportunities for further study etc
Lack of direction from leadership as to what the business model is and how it will scale globally given conflicting priorities across business verticals. To improve, Groupon needs to move away from its transactional focus and double down on growth efforts.
base pay isnt high enough. sales can be demanding anywhere, but I feel as if our model being able to be sold is getting harder and harder. too much micromanaging, and our company should honestly innovate it's business model.
What would you most like to see improved at your company?
Alignment of resources around business goals as opposed to vertical teams