Health Care Service Corporation (HCSC) Culture | Comparably
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Health Care Service Corporation is the largest customer-owned health insurance company in the United States. read more
EMPLOYEE
PARTICIPANTS
90
TOTAL
RATINGS
1066

Health Care Service Corporation (HCSC) Company Culture

Health Care Service Corporation (HCSC) Culture

This score is derived from employee ratings & reviews
2.5/5
Health Care Service Corporation (HCSC) Overall Culture is rated D

Top Rated Culture Dimensions

Health Care Service Corporation (HCSC) CEO

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Paula Steiner Health Care Service Corporation (HCSC) CEO
Paula Steiner
52 /100

Diversity at Health Care Service Corporation (HCSC)

Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C

Diverse employees at Health Care Service Corporation (HCSC) have rated Team, Environment, and Work Culture as the highest categories they have scored

Women at Health Care Service Corporation (HCSC)

Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-

Women at Health Care Service Corporation (HCSC) have rated Office Culture, Environment, and Manager as the highest categories they have scored

Health Care Service Corporation (HCSC) eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 20%Bottom 20% of Similar Size Companies on Comparably

Recommend to a Friend?

-32

Health Care Service Corporation (HCSC) employees are -32% more likely to recommend Health Care Service Corporation (HCSC) as a great place to work

27%Promoters
14%Passives
59%Detractors

Working at Health Care Service Corporation (HCSC)

Working at Health Care Service Corporation (HCSC) is rated below average by 90 employees, across various culture dimensions. Health Care Service Corporation (HCSC) employees rate Office Culture highest among all categories, and think that Team and CEO Rating have the most room for improvement, putting Health Care Service Corporation (HCSC)’s culture in the Bottom 15% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in Chicago. See below in detail how working at Health Care Service Corporation (HCSC) was rated by employees.

Overall Company Culture at Health Care Service Corporation (HCSC)

D

Overall Company Culture at Health Care Service Corporation (HCSC) is rated D

Last updated months ago

Bottom
15%

Health Care Service Corporation (HCSC) ranks in the Bottom 15% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 90 Employees

View Results
0
20
40
60
80
100
Communications
45
Communications45
Operations
45
Operations45

Health Care Service Corporation (HCSC) Employee Reviews

Out of 97 Health Care Service Corporation (HCSC) employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping Health Care Service Corporation (HCSC) improve their work culture.

60%
40%
Positive Reviews60%
Constructive Feedback40%

Positive Reviews From Health Care Service Corporation (HCSC) Employees

  • What is the best part about your compensation package?
    Annual bonus and salary increase
  • What do you like best about the leadership team?
    They actually care about there employees
  • What did you like most about the interview process?
    Well organized and quick decisions - my experience!

Constructive Feedback From Health Care Service Corporation (HCSC) Employees

  • What do your coworkers need to improve and how could you work together better?
    Very siloed organization. People would benefit from a bigger picture view.
  • What do your coworkers need to improve and how could you work together better?
    Treat each other with respect. But co-workers are shown how to treat each other from top heirarchy down
  • What does the leadership team need to get better at?
    Empower employees to be rhe best we can be- dont silence our voices. show, dont just tell, employees they're the cornerstone of the business and foundation of your wicceww

Health Care Service Corporation (HCSC) Company Information

Health Care Service Corporation (HCSC) Company Overview

Health Care Service Corporation is the largest customer-owned health insurance company in the United States.

Health Care Service Corporation (HCSC) Mission, Vision & Values

Health Care Service Corporation (HCSC) Mission Statement

Financial strength: HCSC recognizes that its members depend on the company to provide health-related financial security and protection from overwhelming health care costs.

Health Care Service Corporation (HCSC) Values

Everything we do at HCSC is guided by a straightforward core purpose: To do everything in our power to stand with our members in sickness and in health. INTEGRITY. Always do the right thing. RESPECT. Everyone deserves it. COMMITMENT. We keep our promises. CARING. We put our heart into our work. EXCELLENCE.

Sustainability and Corporate Social Responsibility at Health Care Service Corporation (HCSC)

The environment has a huge impact on people’s health and well-being. Many studies have shown direct links between the quality of the environment and people’s physical and mental health. For these reasons, Health Care Service Corporation values and prioritizes environmental sustainability. Our efforts span from building design to employee engagement.

HeadquarterChicago, IL 60601
United States of America
Websitewww.hcsc.com/
Founding Date1936
Tel(800) 654-7385
Company StatusPrivate

Health Care Service Corporation (HCSC) Competitors

Health Care Service Corporation (HCSC) competitors include Humana, BlueCross BlueShield of South Carolina, Blue Shield of California, and Aetna. Health Care Service Corporation (HCSC) ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Health Care Service Corporation (HCSC) compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Humana's Logo
    Humana
    4.2/5
  2. #2
    BlueCross BlueShield of South Carolina's Logo
    BlueCross BlueShield of South Carolina
    3.8/5
  3. #3
    Blue Shield of California's Logo
    Blue Shield of California
    3.7/5
  4. #4
    Aetna's Logo
    Aetna
    2.8/5
  5. #5
    Health Care Service Corporation (HCSC) Logo
    Health Care Service Corporation (HCSC)
    2.5/5
A Day in the Life
A Day in the Life
Health Care Service Corporation (HCSC) employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at Health Care Service Corporation (HCSC) report the work pace is extremely fast
Work Pace
A Day in the Life
57% of Health Care Service Corporation (HCSC) employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Health Care Service Corporation (HCSC) employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
83% of Health Care Service Corporation (HCSC) employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Health Care Service Corporation (HCSC) employees typically get valuable feedback on how to improve at work Once a year
Feedback
A Day in the Life
50% of Health Care Service Corporation (HCSC) employees call their work environment negative
Environment

Health Care Service Corporation (HCSC) Employees

90 employees at Health Care Service Corporation (HCSC) have reviewed Health Care Service Corporation (HCSC) across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 90 Health Care Service Corporation (HCSC) employees give their leadership a grade of D, or Bottom 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Health Care Service Corporation (HCSC) are mostly dissatisfied with their total compensation at Health Care Service Corporation (HCSC), which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Health Care Service Corporation (HCSC) are mostly dissatisfied with their team. 90 Participants grade the quality of their coworkers an F. Less than half believe the meetings at Health Care Service Corporation (HCSC) are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Health Care Service Corporation (HCSC) believe the environment at Health Care Service Corporation (HCSC) is positive. Most Participants believe the pace of work at Health Care Service Corporation (HCSC) is extremely fast. About 68% of the employees at Health Care Service Corporation (HCSC) work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Health Care Service Corporation (HCSC) are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Health Care Service Corporation (HCSC) - Employee Onboarding

The prevailing opinion from employees about joining Health Care Service Corporation (HCSC) is that the company was prepared on their first day. Health Care Service Corporation (HCSC) employees concluded that their overall onboarding experience was positive. 67% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Health Care Service Corporation (HCSC) KPIs and OKRs

At Health Care Service Corporation (HCSC) 33% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Health Care Service Corporation (HCSC) KPIs and OKRs is essential for its success. Out of 4 Health Care Service Corporation (HCSC) employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.

AnswerPercent
Yes50%
No50%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes33%
No67%
Are the KPIs/OKRs for your department clear?

Health Care Service Corporation (HCSC) CEO & Leadership

Health Care Service Corporation (HCSC) CEO - Paula Steiner

Paula Steiner Health Care Service Corporation (HCSC) CEO
52 /100

Paula’s approval rate is lower compared to CEOs at similar sized companies, putting Paula in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 10% compared to CEOs of all other companies in Chicago. Paula Steiner’s employees rank Health Care Service Corporation (HCSC) in the Top 25% for Office Culture, in the Bottom 40% for Professional Development, and in the Bottom 35% for Perks And Benefits. Steiner is generally unpopular with Health Care Service Corporation (HCSC) employees, but ranks especially low with employees in the Operations department, and by employees with Over 10 Years experience and employees with the company for 1 to 2 Years. However, employees with 6 to 10 Years experience have a slightly more favorable view of the CEO. When compared to Health Care Service Corporation (HCSC)’s competitors, Paula Steiner ranks below Aetna CEO Mark Bertolini.

Health Care Service Corporation (HCSC) Leadership

The Health Care Service Corporation (HCSC) Executive Team is rated a “D” and led by CEO Paula Steiner, Divisional Vice President Strategic Sourcing Daniel Schuffert, and DSVP and Chief Information Security Officer Kevin Charest

  • Paula Steiner  CEO / President

    Paula Steiner CEO / President

    Paula Steiner serves as the CEO / President of Health Care Service Corporation (HCSC).

  • Daniel Schuffert Divisional Vice President Strategic Sourcing

    Daniel Schuffert serves as the Divisional Vice President Strategic Sourcing of Health Care Service Corporation (HCSC).

  • Kevin Charest DSVP and Chief Information Security Officer

    Kevin Charest serves as the DSVP and Chief Information Security Officer of Health Care Service Corporation (HCSC).

  • Satish P HealthAnalytics Div. Vice President

    Satish P serves as the HealthAnalytics Div. Vice President of Health Care Service Corporation (HCSC).

  • Kathy Selck Chief Underwriting Officer

    Kathy Selck serves as the Chief Underwriting Officer of Health Care Service Corporation (HCSC).

  • Darlene Gerster Vice President, Clincal Operations National and Custom Accounts at HCSC

    Darlene Gerster serves as the Vice President, Clincal Operations National and Custom Accounts at HCSC of Health Care Service Corporation (HCSC).

  • Jim Petrassi CTO

    Jim Petrassi serves as the CTO of Health Care Service Corporation (HCSC).

  • Michael Xiao Divisional Vice President, Enterprise Data Science

    Michael Xiao serves as the Divisional Vice President, Enterprise Data Science of Health Care Service Corporation (HCSC).

  • Randy Dojutrek Executive Director

    Randy Dojutrek serves as the Executive Director of Health Care Service Corporation (HCSC).

Health Care Service Corporation (HCSC) Salaries

How much does Health Care Service Corporation (HCSC) pay?

How much do people at Health Care Service Corporation (HCSC) get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Health Care Service Corporation (HCSC) is $119,010, or $57 per hour, while the estimated median salary is $108,846, or $52 per hour.

At Health Care Service Corporation (HCSC), the highest paid job is a Director of Engineering at $230,255 annually and the lowest is a CS Rep at $43,207 annually. Average Health Care Service Corporation (HCSC) salaries by department include: Product at $166,279, IT at $111,845, Admin at $54,581, and Operations at $87,597. Half of Health Care Service Corporation (HCSC) salaries are above $108,846.

50 employees at Health Care Service Corporation (HCSC) rank their Compensation in the Bottom 30% of similar sized companies in the US (based on 159 ratings) while 49 employees at Health Care Service Corporation (HCSC) rank their Perks And Benefits in the Bottom 35% of similar sized companies in the US (based on 53 ratings).

Salaries contributed from Health Care Service Corporation (HCSC) employees include job titles like Data Scientist, Senior Developer, Editor, and Project Manager. Comparably data has a total of 2 salary records from Health Care Service Corporation (HCSC) employees.

Last updated months ago.

1st Percentile
$59k
$59k1st Percentile
17th Percentile
$87k
$87k17th Percentile
33rd Percentile
$107k
$107k33rd Percentile
50th Percentile
$162k
$162k50th Percentile
67th Percentile
$214k
$214k67th Percentile
83rd Percentile
$256k
$256k83rd Percentile
100th Percentile
$272k
$272k100th Percentile
$119,010*
Average Compensation
$108,846*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Health Care Service Corporation (HCSC) Salaries by City

Health Care Service Corporation (HCSC) Salaries by Department

Explore Health Care Service Corporation (HCSC) Salaries

Diversity & Inclusion at Health Care Service Corporation (HCSC)

Diverse employees at Health Care Service Corporation (HCSC) score the company 64/100 across various culture categories, placing Health Care Service Corporation (HCSC) in the Bottom 45% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Health Care Service Corporation (HCSC) across various culture dimensions.

At Health Care Service Corporation (HCSC) we support an environment where all employees feel valued, empowered and recognized for their unique talents, perspectives and differences. Our Center for Diversity and Inclusion (CDI) embeds a commitment to diversity and inclusion throughout all areas of the company, from how we hire, manage and interact with employees, to how we serve our customers and provide for our communities.,,We strive to maintain an inclusive work environment where all employees experience equity. Employees know when they come to work each day they will be treated fairly and with the respect they deserve. We see our organization as one united by our differences and empowered by the strengths each employee brings to the table

Ranked Culture the Highest

Women 43/100
Department - Operations
Men N/A/100
Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100
Men N/A/100
Diverse Employees N/A/100

Health Care Service Corporation (HCSC) Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Tuition Reimbursement

Office Perks

  • Work From Home Policy
  • Unique Office Space

Health Care Service Corporation (HCSC) PTO

Health Care Service Corporation (HCSC) PTO and Vacation policy typically gives 15-20 days off a year with 67% of employees expected to be work free while out of office. Health Care Service Corporation (HCSC) benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.

AnswerPercent
Flex Time67%
Vacation Policy0%
Office Meals0%
401k Contribution33%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes33%
No67%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo50%
$1000 -$1500/mo25%
$500 -$1000/mo25%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Health Care Service Corporation (HCSC) Careers

Health Care Service Corporation (HCSC) Jobs

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H1B Visa

In 2019, Health Care Service Corporation (HCSC) applied for 42 H1B visas. Of the work permits applied for, 98% were approved.

Work Permit Application Outcome

42
Total Applied
  • 98% Granted (41 out of 42)
  • 0% Denied ( out of 42)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 42)
  • 2% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 42)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Health Care Service Corporation (HCSC) Know You Want To Work There

Overview of Candidates Interested in Health Care Service Corporation (HCSC) on Comparably

Candidates By Department

All Industries
67%
IT
17%
Executive
8%
Design
8%

Candidates By Location

Chicago
58%
Libertyville
8%
Gurnee
8%
Morgantown
8%
Lisle
8%
Other
8%

Frequently Asked Questions regarding Health Care Service Corporation (HCSC)

Who is the CEO of Health Care Service Corporation (HCSC)?

Health Care Service Corporation (HCSC) CEO is Paula Steiner, their score by employees is 52

What is Health Care Service Corporation (HCSC) eNPS?

The eNPS for Health Care Service Corporation (HCSC) is -32

What is the salary for IT Support Engineer in Health Care Service Corporation (HCSC)?

IT Support Engineer average salary in the US is 87k

What are the salaries in the Finance in Health Care Service Corporation (HCSC)?

The average salaries for Finance in Health Care Service Corporation (HCSC) is 80k

Who are Health Care Service Corporation (HCSC) competitors?

Health Care Service Corporation (HCSC) main competitors are Humana, BlueCross BlueShield of South Carolina, Blue Shield of California, Aetna

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