24
NPS
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HeartFlow
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About HeartFlow's Brand
HeartFlow is a cardiovascular diagnostics company developing solutions for the non-invasive diagnosis of coronary artery disease. Among its major competitors, HeartFlow is ranked in 2nd place for NPS while Boston Scientific is 1st, and AngioScore is 3rd.Their current valuation is $1.50B
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
HeartFlow Ranking
- #2 / 4 of its competitors
HeartFlow NPS
HeartFlow's Net Promoter Score (NPS) is a 24 with 59% Promoters, 6% Passives, and 35% Detractors. Net Promoter Score tracks whether HeartFlow's customers would recommend using the product based on a scale of -100 to 100.
HeartFlow Overall NPS
| 59% | Promoters |
|---|---|
| 6% | Passives |
| 35% | Detractors |
HeartFlow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Nov 2022 15 | Nov 2022 | 15 |
Jun 2023 25 | Jun 2023 | 25 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 20 | Dec 2023 | 20 |
May 2024 27 | May 2024 | 27 |
Aug 2024 33 | Aug 2024 | 33 |
Sep 2024 23 | Sep 2024 | 23 |
Nov 2024 22 | Nov 2024 | 22 |
May 2025 27 | May 2025 | 27 |
Oct 2025 31 | Oct 2025 | 31 |
Apr 2026 22 | Apr 2026 | 22 |
How Other Brands Compare
HeartFlow is ranked second for NPS among its competitors. Boston Scientific and Cardiac Dimensions come in first and third, with Cardiovascular Systems coming in at #4. Among those competitors, it is the third most valued company behind Boston Scientific.
HeartFlow |  Boston Scientific |  Cardiovascular Systems | Cardiac Dimensions | |
| Global Ranking | #- | #323 | #- | #- |
| NPS | 24 | 24 | - | - |
| Valuation Updated every 24 hours for public companies | $1.50B | $54.80B | $1.51B | $490.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HeartFlow NPS by Gender
HeartFlow's NPS was rated -50 by Male customers on Comparably.
Male
-50
HeartFlow's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
HeartFlow's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
HeartFlow NPS by Ethnicity
HeartFlow's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
HeartFlow NPS vs. Competitors
Compared to its competitors, HeartFlow's NPS is rated right above Cardiovascular Systems, and is preceded by Boston Scientific.
| COMPANY | NPS Score | |
|---|---|---|
| Boston Scientific | 24 |
| HeartFlow | 24 |
| Cardiovascular Systems | N/A |
 | SentreHEART | N/A |
HeartFlow Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of HeartFlow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HeartFlow Customer Loyalty Score by Gender
HeartFlow's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
HeartFlow Customer Loyalty Score by Ethnicity
HeartFlow's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HeartFlow.
70
out of 100
Caucasian
HeartFlow Customer Loyalty vs. Competitors
Compared to its competitors, HeartFlow's Customer Loyalty score is rated right above Cardiovascular Systems, and is preceded by Boston Scientific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Boston Scientific | 80% |
| HeartFlow | 69% |
| Cardiovascular Systems | N/A |
| SentreHEART | N/A |
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HeartFlow Product Quality
3.5/5
HeartFlow has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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HeartFlow Product Information
HeartFlow’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://heartflow.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into HeartFlow Product Quality
HeartFlow's Product Quality score was rated highest by Caucasian customers.
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Ranked HeartFlow Product Quality the Highest
HeartFlow Product Quality Score by Gender
HeartFlow's Product Quality score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
HeartFlow Product Quality Score by Ethnicity
HeartFlow's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HeartFlow.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
HeartFlow Product Quality vs. Competitors
Compared to its competitors, HeartFlow's Product Quality score is rated right above SentreHEART, and is preceded by Boston Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cardiovascular Systems | 5/5 |
| Boston Scientific | 3.7/5 |
| HeartFlow | 3.5/5 |
| SentreHEART | N/A |
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VS
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HeartFlow Pricing
HeartFlow ROI & Value For Money
3.4/5
HeartFlow has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into HeartFlow ROI
HeartFlow's ROI score was rated highest by Caucasian customers.
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Ranked HeartFlow ROI the Highest
HeartFlow ROI Score by Gender
HeartFlow's ROI score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
HeartFlow ROI Score by Ethnicity
HeartFlow's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HeartFlow.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
HeartFlow Pricing vs. Competitors
Compared to its competitors, HeartFlow's ROI score is rated right above SentreHEART, and is preceded by Boston Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| Cardiovascular Systems | 5/5 |
| Boston Scientific | 3.8/5 |
| HeartFlow | 3.4/5 |
| SentreHEART | N/A |
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HeartFlow Customer Satisfaction (CSAT)
HeartFlow Customer Satisfaction (CSAT) Score
75 / 100
HeartFlow has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
42%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HeartFlow Customer Satisfaction
HeartFlow's Customer Satisfaction score was rated highest by Male customers.
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Ranked HeartFlow Customer Satisfaction the Highest
HeartFlow Customer Satisfaction Score by Gender
HeartFlow's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
HeartFlow Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HeartFlow's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
HeartFlow Customer Satisfaction vs. Competitors
Compared to its competitors, HeartFlow's Customer Satisfaction score is rated right above Boston Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HeartFlow | 75% |
| Boston Scientific | 70% |
| Cardiovascular Systems | 0% |
| SentreHEART | 0% |
Unlock HeartFlow Customer Satisfaction vs. Competitors Data
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HeartFlow Customer Service
3.6/5
HeartFlow has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About HeartFlow's Customer Service
Address
Redwood City, CA
Website
http://heartflow.com
Phone Number
650-241-1221
Quick Insights into HeartFlow Customer Service
HeartFlow's Customer Service score was rated highest by Caucasian customers.
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Ranked HeartFlow Customer Service the Highest
HeartFlow Customer Service Score by Gender
HeartFlow's Customer Service score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
HeartFlow Customer Service Score by Ethnicity
HeartFlow's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HeartFlow.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
HeartFlow Customer Service vs. Competitors
Compared to its competitors, HeartFlow's Customer Service score is rated right above Cardiovascular Systems, and is preceded by Boston Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| Boston Scientific | 3.8/5 |
| HeartFlow | 3.6/5 |
| Cardiovascular Systems | N/A |
| SentreHEART | N/A |
Unlock HeartFlow Customer Service vs. Competitors Data
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HeartFlow as an Employer
2.8/5
HeartFlow has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
HeartFlow scored a 24 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of HeartFlow would recommend the brand to a friend. ENPS measures how likely HeartFlow employees would recommend working at HeartFlow to a friend.
Net Promoter Score
24
NPS Score
| 59% | Promoters |
|---|---|
| 6% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 36% | Promoters |
|---|---|
| 5% | Passive |
| 59% | Detractors |
