-39
NPS
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HEI Hotels
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About HEI Hotels' Brand
"HEI is a hotel investment group that acquires, owns and operates hotel properties in the United States."
Brand at a Glance
61%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
HEI Hotels NPS
HEI Hotels's Net Promoter Score (NPS) is a -39 with 25% Promoters, 11% Passives, and 64% Detractors. Net Promoter Score tracks whether HEI Hotels's customers would recommend using the product based on a scale of -100 to 100.
HEI Hotels Overall NPS
| 25% | Promoters |
|---|---|
| 11% | Passives |
| 64% | Detractors |
HEI Hotels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -32 | Mar 2023 | -32 |
Jul 2023 -36 | Jul 2023 | -36 |
Aug 2023 -34 | Aug 2023 | -34 |
Sep 2023 -25 | Sep 2023 | -25 |
Nov 2023 -30 | Nov 2023 | -30 |
Dec 2023 -27 | Dec 2023 | -27 |
Jan 2024 -34 | Jan 2024 | -34 |
Feb 2024 -36 | Feb 2024 | -36 |
Sep 2024 -41 | Sep 2024 | -41 |
Oct 2024 -44 | Oct 2024 | -44 |
Mar 2025 -40 | Mar 2025 | -40 |
Aug 2025 -39 | Aug 2025 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HEI Hotels NPS by Gender
Male customers rated HEI Hotels's NPS 19 points higher than Female customers.
Male
-14
HEI Hotels's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
-33
HEI Hotels's NPS was rated -33 by Female customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
HEI Hotels NPS by Ethnicity
HEI Hotels's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
HEI Hotels NPS by Age
HEI Hotels's NPS was rated 0 points by customers ages 51-55 on Comparably.
HEI Hotels NPS by Usage
HEI Hotels's NPS was rated the highest by customers who have used HEI Hotels's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
HEI Hotels Customer Reviews
Out of the 2 HEI Hotels customer reviews 1 was positive and 1 was constructive. HEI Hotels customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HEI Hotels Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of HEI Hotels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HEI Hotels Customer Loyalty Score by Gender
Male customers rated HEI Hotels's Customer Loyalty score 34% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HEI Hotels.
Male
74%
Yes
Female
40%
Yes
HEI Hotels Customer Loyalty Score by Ethnicity
HEI Hotels's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HEI Hotels.
64
out of 100
Caucasian
HEI Hotels Customer Loyalty Score by Age
HEI Hotels's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HEI Hotels.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
HEI Hotels Customer Loyalty Score by Usage
HEI Hotels's Customer Loyalty score was rated the highest by customers who have used HEI Hotels's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HEI Hotels Customer Loyalty Score by Industry
HEI Hotels's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HEI Hotels Product Quality
2.5/5
HEI Hotels has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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HEI Hotels Product Information
HEI Hotels’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated HEI Hotels's product the highest.
- Website
- http://www.heihotels.com
- Company Size
- 10,000+ Employees
Industry
Tech
Travel
Quick Insights into HEI Hotels Product Quality
HEI Hotels's Product Quality score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked HEI Hotels Product Quality the Highest
Ranked HEI Hotels Product Quality the Lowest
HEI Hotels Product Quality Score by Gender
Female customers rated HEI Hotels's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HEI Hotels.
Male
2/5
Female
2.8/5
HEI Hotels Product Quality Score by Ethnicity
HEI Hotels's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HEI Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
HEI Hotels Product Quality Score by Age
HEI Hotels's Product Quality score was rated 3.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HEI Hotels.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.1 | 51-55 | 3.1 |
HEI Hotels Product Quality Score by Usage
HEI Hotels's Product Quality score was rated the highest by customers who have used HEI Hotels's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HEI Hotels Product Quality Score by Industry
HEI Hotels's Product Quality score was rated 2.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
HEI Hotels Pricing
HEI Hotels ROI & Value For Money
2.3/5
HEI Hotels has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock HEI Hotels' overall ROI score rated by its users and customers.
HEI Hotels Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into HEI Hotels ROI
HEI Hotels's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used HEI Hotels's products/services for 5 to 10 Years.
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Ranked HEI Hotels ROI the Highest
Ranked HEI Hotels ROI the Lowest
HEI Hotels ROI Score by Gender
Female customers rated HEI Hotels's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HEI Hotels.
Male
2.4/5
Female
3/5
HEI Hotels ROI Score by Ethnicity
HEI Hotels's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HEI Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
HEI Hotels ROI Score by Age
HEI Hotels's ROI score was rated 3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HEI Hotels.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3 | 51-55 | 3 |
HEI Hotels ROI Score by Usage
HEI Hotels's ROI score was rated the highest by customers who have used HEI Hotels's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HEI Hotels ROI Score by Industry
HEI Hotels's ROI score was rated 3.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
HEI Hotels Customer Satisfaction (CSAT)
HEI Hotels Customer Satisfaction (CSAT) Score
42 / 100
HEI Hotels has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HEI Hotels Customer Satisfaction
HEI Hotels's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked HEI Hotels' Customer Satisfaction.
Ranked HEI Hotels Customer Satisfaction the Highest
Ranked HEI Hotels Customer Satisfaction the Lowest
HEI Hotels Customer Satisfaction Score by Gender
Female customers rated HEI Hotels's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HEI Hotels.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
HEI Hotels Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HEI Hotels' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HEI Hotels.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
HEI Hotels Customer Satisfaction Score by Age
HEI Hotels's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HEI Hotels.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
HEI Hotels Customer Service
2.5/5
HEI Hotels has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About HEI Hotels's Customer Service
Address
Norwalk, CT
Website
http://www.heihotels.com
Quick Insights into HEI Hotels Customer Service
HEI Hotels's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used HEI Hotels's products/services for 5 to 10 Years.
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Ranked HEI Hotels Customer Service the Highest
Ranked HEI Hotels Customer Service the Lowest
HEI Hotels Customer Service Score by Gender
Female customers rated HEI Hotels's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HEI Hotels.
Male
2.5/5
Female
3.1/5
HEI Hotels Customer Service Score by Ethnicity
HEI Hotels's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HEI Hotels.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
HEI Hotels Customer Service Score by Age
HEI Hotels's Customer Service score was rated 3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HEI Hotels.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3 | 51-55 | 3 |
HEI Hotels Customer Service Score by Usage
HEI Hotels's Customer Service score was rated the highest by customers who have used HEI Hotels's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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HEI Hotels Customer Service Score by Industry
HEI Hotels's Customer Service score was rated 3.3 stars by Accounting industry customers.
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HEI Hotels as an Employer
2.6/5
HEI Hotels has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
HEI Hotels scored a -39 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of HEI Hotels would recommend the brand to a friend. ENPS measures how likely HEI Hotels employees would recommend working at HEI Hotels to a friend.
Net Promoter Score
-39
NPS Score
| 25% | Promoters |
|---|---|
| 11% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 27% | Promoters |
|---|---|
| 11% | Passive |
| 62% | Detractors |
