HelloTech Employee Reviews | Comparably
HelloTech Claimed Company
HelloTech is the leading independent, on-demand technology support service. Available 24/7 both in-home and remote, HelloTech's massive network of expert technicians nationwide are dedicated to providing a top-notch customer experience for a wide range of services, including computer support, smart home device installation, home office setup, and more. With both direct-to-consumer presence and deep integrations with retailers such as Walmart.com and Comcast Xfinity, HelloTech eliminates the headaches and hassle of product installation and maintenance. read more
EMPLOYEE
PARTICIPANTS
109
TOTAL
RATINGS
1156
HR or Marketing? Claim Your Free Employer Account

HelloTech Employee Reviews

Out of 100 HelloTech employee reviews, 64% were positive. The remaining 36% were constructive reviews with the goal of helping HelloTech improve their work culture. The IT team, with 29% positive reviews, reports the best experience at HelloTech compared to all other departments at the company.

What do you like best about the leadership team?

Leadership Reviews

They let the workers do the work.

They let you work when you want too

They have the necessary tools ans pwiple to assist you with getting the job done right.

Open to new ideas from the field

This team consists of some of the most respectful, collaborative, and genuinely kind people I have ever worked with. I am so proud of our efforts and successes as a team, and very grateful to be working for HelloTech. From top to bottom, the people at this company are unbeatable.

What does the leadership team need to get better at?

Leadership Reviews

Communication, employee experiences followups, app issues, investigations of incidents,

Communication and support to teams and members

communication with every employee in the company

Going back to what they were when HelloTech first started. When there was a problem you could call them. Nope, not anymore. They don't talk to you, and tell you to write [email protected] I used to like it when there was a problem, and I could call and speak with someone, not anymor

HelloTech has major problems with their internal systems for measuring success and distributing jobs to techs.

Review from IT Dept

What is the best part about your compensation package?

Compensation Reviews

fair salary and really good health benefits and free lunch 2x per week

Make less than big companies but got good equity stock

I think bigger companies like Snap may pay better

I wonder if I should go to a much larger company for more cash but less equity upside

Would like more stock options and new grants every year

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Better pay and support from managers and leaders

There used to be a better split of pay but lately the splits have seemed less for the same amount or sometimes more work

More pay every day in the company

When I do a job with HelloTech, and there are 2 parts, I deserve to be paid that part. And not to lose my entire wage. If something goes wrong, I've just wasted my 2-3 hours and an hour of traveling for nothing!!!

If you want us to travel for an hour back and forth, pay us mileage, and plus the job. Maybe not $.579, which is the national average, like what the government pays, but even if they paid out 25 cents per mile, then I'd be a lot happier, and open up my status to where to drive longer.

Review from IT Dept

What are some of the best things about your team?

Team Reviews

Hard workers. Doing a lot for very little paying

Really open, available, and flexible to some needs

well rounded everyone rallies around the same goals

Everyone believes in the mission and that the opportunity is large and that makes work exciting

amazing amount of progress with a team less than 40

What do your coworkers need to improve and how could you work together better?

Team Reviews

I never have known of the 1st meeting

My team is great but all of us are together on the view that the management needs to be more human like and less about filling their pockets

Review from IT Dept

What is most positive about the culture and environment at your company?

Environment Reviews

Diversity of the techs and teams

Something new everyday. New challenges.

That I'm not working directly with them.

again open door policy for exec team and monthly all hands with full details of the company operations and performance

everyone can contribute ideas even if its in a group they are not in and all ideas are considered

What needs to change to make the company culture better?

Environment Reviews

Leadership and management needs to consider that us techs are doing the real work

Review from IT Dept

What did you like most about the interview process?

Interviews Reviews

Practically everything was done remotely

I got to interview with all the team leads and I really appreciated how involved everyone was throughout the the interview process.

I just sent in a video, and talked about myself, and took a test, and that was it. They accepted me and hired me as a contractor.

Review from IT Dept

transparent info about the company

What would you improve about your company's interview process?

Interviews Reviews

Communicate with your contractors. Open the phone lines again. I used to really like working for HelloTech; now, it's more like "gee, I wonder if I will get paid?" Maybe I just won't take that job. Maybe I should just delete my app.

What makes you most happy at work?

Outlook Reviews

Being able to complete my jobs.

Happy that I'm making an impact not only on our clients but also on my colleagues.

Knowing that after my job, I just made an additional $60,75, or more than $100 for my time. That's how it should be.

Review from IT Dept

winning business and working with my peers

I like the people, the dogs and the free lunch 2 days a week

What's going wrong and how can it be improved?

Outlook Reviews

Listen to the technician issue's

Review from IT Dept

What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of HelloTech yet.
Be the first to contribute a review.

What would you most like to see improved at your company?

Outlook Reviews

There aren't any Outlook reviews of HelloTech yet.
Be the first to contribute a review.

×
Rate your company