Hinduja Global Solutions Employee Reviews
Out of 82 Hinduja Global Solutions employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Hinduja Global Solutions improve their work culture. The Customer Support team, with 53% positive reviews, reports the best experience at Hinduja Global Solutions compared to all other departments at the company.
What does the leadership team need to get better at?
Need to be people centric and more approachable
Better training to help us take phone calls
Review from Customer Support Dept
They should know what a true leader is, its not all about the metrics, ratings, all about the business, check aswell and approved as well if your employees requested to be on leave because they are sick. This is the company where Tls Manager will force you and convinced u to come to work even if sic
Review from Customer Support Dept
Better communication skills and training for employees
They should gave checked with us how is our well being despite working long hours. HGS was not giving us enough incentives just because we are working at home . All employees are diligent at what they do but they did not recognizing it.
Why do you feel undervalued and what would make you feel better about your compensation?
Worst pay package compare to other companies
Many other W@H places are paying $16 or more. The CSR in America is only getting paid $13.
They dont process your salary concerns Unpaid ots, no bonus as what they promised on the contract.
Review from Customer Support Dept
I would feel better if the paid the employees more.
Moving up or being acknowledged in this company truly depends on who likes you in upper management
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Na. Its all about the management
Review from Customer Support Dept
Working from home don't really enact with coworkers
Stop competing with each other of this is supposed to be a "team"
Review from Customer Support Dept
What needs to change to make the company culture better?
Pay your employees accordingly to what is written on the contract and according to the workload
Review from Customer Support Dept
We are all working from home. Therefore we cannot forsee what would the work culture might be.
there is a lot that neesa to be changed
Could be faster. There is no sense of urgency where it should be.
Thank you for your comments. It has certainly been a challenging time, but we are very proud of our team at HGS for how we have responded and continue to support our essential business clients across our NA geographies. Thank you
Stop power tripping your associates and do your jobs.
Thanks, and we are sorry that HGS and the Contact Centre industry did not live up to your expectations. We are proud of our industry-leading training that offers our employees multiple ways to develop, learn, grow, and progress. Thank you much
What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
Management. They need to improved. They need to pay correctly their employees since they are the backbone of the company.
Review from Customer Support Dept
change the managemebt and keaders
Avoid promoting people who doesn't evem do their jobs.
We appreciate your comments. We truly believe that our employees are our greatest asset, and HGS offers continuous skills, development, and a learning environment - 90% of our Management staff have been promoted within. We wish you all success.
What would you most like to see improved at your company?
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