-8
NPS
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H&M-H&M HENNES & MAURITZ
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About H&M-H&M HENNES & MAURITZ's Brand
"Clothes for women Pullovers for women Waistcoats, ready-made, for ladies and girls Boleros and cardigans for women Tops and sleeveless tops for women T-shirts for women Shirts and blouses for women Trousers for women; , Clothes for men Pull overs for men Waistcoats, ready-made, for men and boys Shirt, short sleeved, for men Shirt, long sleeved, for men Shirts, pleated front, for men Polo shirts for men T-shirts for men Trousers, ready-made, for men and boys Jeans for men Bermuda shorts for men; Clothes for children Jackets, formal, for children T-shirts for children Polo shirts for children Shirts for children Pullovers for children Sweat shirts for children Dresses for children Skirts and half slips, for children Trousers for children; Footwear, standard Footwear for ladies"
Brand at a Glance
64%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
H&M-H&M HENNES & MAURITZ NPS
H&M-H&M HENNES & MAURITZ's Net Promoter Score (NPS) is a -8 with 32% Promoters, 28% Passives, and 40% Detractors. Net Promoter Score tracks whether H&M-H&M HENNES & MAURITZ's customers would recommend using the product based on a scale of -100 to 100.
H&M-H&M HENNES & MAURITZ Overall NPS
| 32% | Promoters |
|---|---|
| 28% | Passives |
| 40% | Detractors |
H&M-H&M HENNES & MAURITZ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -44 | Jan 2021 | -44 |
Feb 2021 -30 | Feb 2021 | -30 |
Mar 2021 -18 | Mar 2021 | -18 |
Apr 2021 -15 | Apr 2021 | -15 |
May 2021 -20 | May 2021 | -20 |
Jun 2021 -12 | Jun 2021 | -12 |
Aug 2021 -22 | Aug 2021 | -22 |
Sep 2021 -16 | Sep 2021 | -16 |
Dec 2021 -5 | Dec 2021 | -5 |
Oct 2023 -6 | Oct 2023 | -6 |
Nov 2023 -12 | Nov 2023 | -12 |
Apr 2024 -8 | Apr 2024 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
H&M-H&M HENNES & MAURITZ NPS by Gender
H&M-H&M HENNES & MAURITZ's NPS was rated 0 by Female customers on Comparably.
Female
0
H&M-H&M HENNES & MAURITZ's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
H&M-H&M HENNES & MAURITZ's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
H&M-H&M HENNES & MAURITZ NPS by Age
H&M-H&M HENNES & MAURITZ's NPS was rated 0 points by customers ages 18-25 and customers ages 31-35 on Comparably.
H&M-H&M HENNES & MAURITZ NPS by Usage
H&M-H&M HENNES & MAURITZ's NPS was rated -25 points by customers who have used H&M-H&M HENNES & MAURITZ's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
H&M-H&M HENNES & MAURITZ Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of H&M-H&M HENNES & MAURITZ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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H&M-H&M HENNES & MAURITZ Customer Loyalty Score by Gender
H&M-H&M HENNES & MAURITZ's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
H&M-H&M HENNES & MAURITZ Customer Loyalty Score by Age
H&M-H&M HENNES & MAURITZ's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of H&M-H&M HENNES & MAURITZ.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
31-35 100% | 31-35 | 100% |
H&M-H&M HENNES & MAURITZ Customer Loyalty Score by Usage
H&M-H&M HENNES & MAURITZ's Customer Loyalty score was rated 78% by customers who have used H&M-H&M HENNES & MAURITZ's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
H&M-H&M HENNES & MAURITZ Product Quality
3.6/5
H&M-H&M HENNES & MAURITZ has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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H&M-H&M HENNES & MAURITZ Product Information
H&M-H&M HENNES & MAURITZ’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.hm.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into H&M-H&M HENNES & MAURITZ Product Quality
H&M-H&M HENNES & MAURITZ's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.
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Ranked H&M-H&M HENNES & MAURITZ Product Quality the Highest
Ranked H&M-H&M HENNES & MAURITZ Product Quality the Lowest
H&M-H&M HENNES & MAURITZ Product Quality Score by Gender
H&M-H&M HENNES & MAURITZ's Product Quality score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of H&M-H&M HENNES & MAURITZ.
Female
3.2/5
Male
N/A
H&M-H&M HENNES & MAURITZ Product Quality Score by Age
H&M-H&M HENNES & MAURITZ's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of H&M-H&M HENNES & MAURITZ.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
31-35 4.1 | 31-35 | 4.1 |
H&M-H&M HENNES & MAURITZ Product Quality Score by Usage
H&M-H&M HENNES & MAURITZ's Product Quality score was rated 3.9 stars by customers who have used H&M-H&M HENNES & MAURITZ's products/services for 1 to 2 Years.
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H&M-H&M HENNES & MAURITZ Pricing
H&M-H&M HENNES & MAURITZ ROI & Value For Money
3.2/5
H&M-H&M HENNES & MAURITZ has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into H&M-H&M HENNES & MAURITZ ROI
H&M-H&M HENNES & MAURITZ's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.
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Ranked H&M-H&M HENNES & MAURITZ ROI the Highest
Ranked H&M-H&M HENNES & MAURITZ ROI the Lowest
H&M-H&M HENNES & MAURITZ ROI Score by Gender
H&M-H&M HENNES & MAURITZ's ROI score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of H&M-H&M HENNES & MAURITZ.
Female
3.3/5
Male
N/A
H&M-H&M HENNES & MAURITZ ROI Score by Age
H&M-H&M HENNES & MAURITZ's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of H&M-H&M HENNES & MAURITZ.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 3.9 | 31-35 | 3.9 |
H&M-H&M HENNES & MAURITZ ROI Score by Usage
H&M-H&M HENNES & MAURITZ's ROI score was rated 3.4 stars by customers who have used H&M-H&M HENNES & MAURITZ's products/services for 1 to 2 Years.
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H&M-H&M HENNES & MAURITZ Customer Satisfaction (CSAT)
H&M-H&M HENNES & MAURITZ Customer Satisfaction (CSAT) Score
72 / 100
H&M-H&M HENNES & MAURITZ has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into H&M-H&M HENNES & MAURITZ Customer Satisfaction
H&M-H&M HENNES & MAURITZ's Customer Satisfaction score was rated highest by Female customers.
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Ranked H&M-H&M HENNES & MAURITZ Customer Satisfaction the Highest
H&M-H&M HENNES & MAURITZ Customer Satisfaction Score by Gender
H&M-H&M HENNES & MAURITZ's Customer Satisfaction score was rated 66 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of H&M-H&M HENNES & MAURITZ.
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
H&M-H&M HENNES & MAURITZ Customer Service
3.4/5
H&M-H&M HENNES & MAURITZ has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About H&M-H&M HENNES & MAURITZ's Customer Service
Address
16 RUE DU 4 SEPTEMBRE 16 18, Paris 2, 75002 France
Website
http://www.hm.com
Quick Insights into H&M-H&M HENNES & MAURITZ Customer Service
H&M-H&M HENNES & MAURITZ's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.
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Ranked H&M-H&M HENNES & MAURITZ Customer Service the Highest
Ranked H&M-H&M HENNES & MAURITZ Customer Service the Lowest
H&M-H&M HENNES & MAURITZ Customer Service Score by Gender
H&M-H&M HENNES & MAURITZ's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of H&M-H&M HENNES & MAURITZ.
Female
3.5/5
Male
N/A
H&M-H&M HENNES & MAURITZ Customer Service Score by Age
H&M-H&M HENNES & MAURITZ's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of H&M-H&M HENNES & MAURITZ.
0
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40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
31-35 3.6 | 31-35 | 3.6 |
H&M-H&M HENNES & MAURITZ Customer Service Score by Usage
H&M-H&M HENNES & MAURITZ's Customer Service score was rated 3 stars by customers who have used H&M-H&M HENNES & MAURITZ's products/services for 1 to 2 Years.
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H&M-H&M HENNES & MAURITZ as an Employer
Consumer vs. Employees
H&M-H&M HENNES & MAURITZ scored a -8 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of H&M-H&M HENNES & MAURITZ would recommend the brand to a friend. ENPS measures how likely H&M-H&M HENNES & MAURITZ employees would recommend working at H&M-H&M HENNES & MAURITZ to a friend.
Net Promoter Score
-8
NPS Score
| 32% | Promoters |
|---|---|
| 28% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 60% | Promoters |
|---|---|
| 5% | Passive |
| 35% | Detractors |
