Ibex Global Employee Reviews
Out of 184 Ibex Global employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Ibex Global improve their work culture. The Customer Support team, with 59% positive reviews, reports the best experience at Ibex Global compared to all other departments at the company.
What does the leadership team need to get better at?
Communication, training, and updating on new rules and actualing give time to read things
Everything communication Help team work appreciation
Reacting properly to issues affecting their staff
Discrimination against physical and mental illnesses... Mandatory reporter; Oregon
communication better pay and over time
Why do you feel undervalued and what would make you feel better about your compensation?
I haven’t received stock compensation in my previous roles
The role is not fully supported with the knowledge that is needed. Revolving door with leadership, customer service reps, etc.
If I get paid all my hours worked. If I got told what I do right and not.just what I do wrong. If I got the raise and bonuses that were promised.
Give me a QA position
We are given additional task for the same pay
What do your coworkers need to improve and how could you work together better?
getting to work on time saying what they really mean instead of gossip
The agents I work with are great but sadly the best ones move on after a few months because they can see that management doesn't know what they're doing. That's because we have new supervisors every few months. They don't coach you to succeed. They coach you out so they can hire someone cheaper!
Review from Customer Support Dept
Recruiting needs to do a better job of weeding out the ones who don't want to work during the interview process
Stand up more for what is right!
Review from Customer Support Dept
What needs to change to make the company culture better?
Culture of entitlement. Some employees demand on something that is not fit in the BPO industry.
Not to pressure the employee to get prr but to coach them on how to prevent nrr and also provide motivation instead of pressuring them to produce prr
Give me a QA position
Attitude of trainer and other involved destroying my character e. G. Arrogant, discrimanatory look, unprofessional manner
A company that actually listens to their employees and doesn't screw everyone over with no input from the people they are bending over a barrel so to speak.
What would you improve about your company's interview process?
Stop lying to new hires.
please stop making me type its nmot fgood for my bones
They will hire anyone that walks in the door and they are super desperate for employees
Review from Customer Support Dept
What's going wrong and how can it be improved?
Literally everything. We need more pay if they want us to take calls for 5+ departments or they can lighten the workload. The system needs to be fixed to do our job effectively. We need to stop being wrote up for things out of control. The blackout days need to come to an end.
Review from Customer Support Dept
Respect your workers time well.
Improve how much you pay your workers. Improve how to react to an outright pandemic. Literally just try to do the bare minimum.
Everything, there is no hope
New management and better pay
Review from Customer Support Dept
What would you most like to see improved at your company?
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