Independence Blue Cross – IBX as a company is off track, there is a total lack of customer service, employees are unknowledgeable of basic insurance terms and issues and 9 times out of 10 provide incorrect information thus negatively impacting policy holders financially.

Independence Blue Cross

EMPLOYEE PARTICIPANTS: 30

TOTAL RATINGS: 183

CEO: Daniel Hilferty

IBX as a company is off track, there is a total lack of customer service, employees are unknowledgeable of basic insurance terms and issues and 9 times out of 10 provide incorrect information thus negatively impacting policy holders financially.

Other Employee Reviews for Independence Blue Cross

What is the best part about your compensation package?

Great health benefits and paid time off
Compensation review

What can this brand most improve?

They call themselves a not-for-profit, but their executives earn excessively high salaries. At the same time, they don't cover routine medical procedures for their customers.

Briefly describe your overall experience at your company

It has being very good

What is most positive about the culture and environment at your company?

My team of Nursed that I work with.
Environment review

What can this brand most improve?

Stop using excessive paper for communicating with Customers. In this technical age printing size can easily be adjusted to fil available paper space. I am using old fashioned "snail mail" with some questions

Rate your company

Independence Blue Cross – IBX as a company is off track, there is a total lack of customer service, employees are unknowledgeable of basic insurance terms and issues and 9 times out of 10 provide incorrect information thus negatively impacting policy holders financially.

IBX as a company is off track, there is a total lack of customer service, employees are unknowledgeable of basic insurance terms and issues and 9 times out of 10 provide incorrect information thus negatively impacting policy holders financially.

Other Employee Reviews for Independence Blue Cross

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