KidPass FAQs

Mommy Nearest is a free mobile app that quickly pinpoints your location and tells you where the nearest parenting need is -- from changing tables to stroller-friendly restaurants. Both KidPass and Mommy Nearest share the same values in trying to enrich the lives of children while making the lives of parents easier. Through this acquisition, KidPass will be able to offer Mommy Nearests editorial prowess, local expertise and technology to help make local discovery even easier.

You can download the Mommy Nearest app here if youre an iPhone user or here if youre on Android.

Finding the right daycare for your little one(s) is exhausting! That's why we recently launched our Daycare Directory. In our directory you'll be able to:

- Find vetted, quality programs with highly qualified caregivers

- Learn about educational philosophies, daily schedules and pricing at each program

- View enrollment availability and schedule tours online

If youre looking for a daycare and are interested in checking out the directory, you can view it here. If you want to connect with a daycare specialist, you can reach out to [email protected] and you'll be connected with one.

Whether you have toured one Daycare or nine, once you find the right one, we're here to help make the enrollment process a smooth one. After touring the Daycare, you can submit any fees and applications directly to the Daycare.Once your enrollment is confirmed, we can provide you with an enrollment bonus of up to $200!

Once you've found a daycare that fits your needs, you can request a tour directly through the Daycare Directory. If you have any questions, you can also connect with a Daycare staff member prior to scheduling the tour.

Yes!

There are two ways to invite other parents to KidPass.

You can use our Give $20, Get $20 program. You can view and send this offer by clicking "My Account" in the top right corner of your homepage and then selecting "Refer Friends" from the drop-down menu. This takes $20 off your next billing cycle for referring them (thank you) and $20 off your invitees trial when they create an account.

We also have a send free trial invitations directly from your account by selecting the "FREE CLASSES" link on the top of your dashboard.

Your payment information can be updated in the Account Settings page. Watch the video below or simply follow these steps:

- Log in to your KidPass account

-Click on the 'My Account' button in the upper right-hand corner of the page

-Click 'Account Settings' and go to the section titled 'Payment Details

-Click on the update button to change your billing address and credit card information

If you have any trouble updating your payment information, please reach out to [email protected].

Credits are what you use to book activities on KidPass. When you sign up for a membership, you receive a certain number of credits for the month. How you use those credits is entirely up to you! Classes have credit rates that change dynamically based on a number of factors like popularity, time of day, and more.

If youre running low on credits, you can always purchase more credits on the top right of your screen or in your Account Settings.

You can always cancel your reservation directly in your account by selecting the Cancel option next to your booking.

We encourage you to cancel your reservation in the app or on the website as soon as possible to ensure someone else has the opportunity to book the spot instead!

All reservations booked through KidPass need to be cancelled directly through your KidPass account via the app or website to ensure a successful cancellation. You'll receive a cancellation confirmation via email with the subject KidPass Cancellation Confirmation and the class will no longer appear in your upcoming activities. If you do not receive a cancellation confirmation, you have not cancelled.

Pay attention to the cancellation window when booking an activity. If the cancellation window has passed, your credits cannot be returned.

You can search for activities on our Activities page by filtering by category, location, date, time, and age. Onceyou'vefound an activity you want to attend, youll see an option to book the activity, as long as there are spots available.

After you book the activity, youll receive a confirmation email and the reservation will appear on your Account Dashboard.

KidPass has three membership plans to choose from, which can be seen here :

Basic Plan: $49/month for 10 credits per cycle. Credits roll over for 90 days, and you can visit most providers up to 3 times per month. This plan is good for families with one child.

Family Plan: $99/month for 22 credits per cycle. Credits roll over for 90 days, and you can visit most providers up to 3 times per month. This plan is great for families with multiple children.

Power Plan: $189/month for 50 credits per cycle. Credits roll over for 90 days, and you can visit most providers up to 3 times per month. This plan works well for families with multiple children who want to try a lot of activities.

Additional credits can be purchased at any time during the month in your Account Settings.

You sure can! You can change your membership plan right in your Account Settings. From there, youll see an option to 'Adjust your Membership plan' under the Membership Details section.

If youre switching to a plan with fewer credits, your plan change will occur at the start of your upcoming cycle. If youre upgrading to a plan with more credits, your billing cycle resets, your card is charged the full price of your new plan, and the credits are applied to your account immediately.

For example:

Upgrade: Martha is a KidPass member. Martha subscribed to the Basic Plan - 10 credits for $49 per month - on 1/5/18. Martha loved KidPass so much that on 3/10/18, she upgraded to the Family Plan - 22 credits for $99 per month. Therefore, on 3/10/18 Martha received 22 credits and was charged $99. Her new billing cycle was changed to the 10th of each month and she was then charged $99 on 4/10/18, 5/10/18 and so on.

Downgrade: Marco is a KidPass member. Marco subscribed to the Family Plan - 22 credits for $99 per month - on 1/5/18. On 3/10/18, Marco set his account to downgrade to the Basic Plan - 10 credits for $49 per month. There was no immediate charge on 3/10/18. Marco was then billed $49 on 4/5/18 and received 10 credits. He was then charged $49 on 4/5/18, 5/5/18 and so on.

KidPass is currently available in New York Metro (including North Jersey, Long Island and Westchester), Los Angeles, San Francisco, and the Washington DC metro area. We will be expanding to additional cities in the near future.

If we have yet to launch in your city, please email [email protected] and we add you to our waitlist to let you know once we launch in your city!

KidPass is the leading platform to discover and book the best kids activities at members-only prices. Your family can choose from thousands of partners including indoor play spaces, sports, music, museums -- and so much more!

KidPass was founded by a team of technology and startup veterans (who are also active parents!), and is backed by leading tech investors of Gilt Groupe, Warby Parker, ZocDoc, Thumbtack, MasterClass, Zola and MongoDB. Our mission is to work with exceptional partners to help parents discover activities that can enrich and transform the lives of their children.

Start your membership today.

KidPass offers all kinds of amazing activities play spaces, swimming, music, dancing and sports. We truly believe that it is every parents responsibility to let their child learn through experience to find their own passion. KidPass is a great way to do just that.

To see whats available, head to our Activities page, where you can browse activities and activity providers. From there, you can apply filters to search by neighborhood, age range, categories, and credits.

There are no additional fees on KidPass. Once you subscribe, all you pay is your monthly membership. A provider will never ask you to pay them directly. Simply show up and have fun!

The refund policy for semester purchases is determined by each provider. We note the refund policy for each activity on the activity page, as well as on checkout page when you register for a semester.

here

Please contact [email protected] to request a refund for a semester.

If you would rather make-up a missed session, click for FAQs on make-up sessions.

The makeup policy varies by partner, and is noted on the activity page as well as the checkout page when registering for a semester.

When scheduling a makeup session, please contact the provider directly as they are responsible for booking your makeup.

All semester on KidPass directly correspond to the providers own dates & policies.

Each providers policies are noted on the activity page, as well as the checkout page when registering for a semester.

You can add additional children to your KidPass account by editing your profile.

Just click 'My Account' on the top right corner of your homepage.

Select My Profile from the drop-down menu.

Once you scroll down to the bottom of the page, select 'Add Child,' and enter the child's first name, birthday.

Click Save and you should see a confirmation message at the top of the screen.

Your monthly KidPass membership will not be affected. Semesters are purchased separately from your monthly membership.

It is not required, but we will email you a proof of purchase in case it is ever requested.

Our goal is to make it easy to register for a semester, so we communicate your information directly to the provider once your purchase is complete.

View your semester purchases here.

We have separate agreements with with our semester partners, so at this time members are not able to redeem credits to purchase semesters. To see our full semester calendar, click here.

Of course, you can still use your credits for thousands of drop-in activities in your area.

Yes! Credits roll over for 90 days on all of our plans, as long as your membership remains active. Credits do expire upon cancellation of your membership, and any bookings taking place beyond the last day of your membership are also automatically cancelled.

You can cancel at any time, directly in your Account Settings.

Cancellation requests must be submitted at least three days prior to your next cycle renewal.

Your membership is only officially cancelled if you receive a confirmation email that your membership has been cancelled.

Note that all payments are non-refundable. There are no credits or refunds for partially used membership periods. All unused credits will automatically expire at the end of your cycle. When you cancel your membership, all bookings beyond your current billing period will automatically be cancelled. However, you will continue to be able to reserve classes through the end of your current billing period.

However, if youre going on a long vacation or your child is going to sleepaway camp, pausing your KidPass membership is a great option. You keep unused credits and all relevant information in your account (child name, booking history) without getting charged. Pausing your membership will take effect once your current billing cycle ends and you must set an end date.

If youre going on a long vacation or your child is going to sleepaway camp, pausing your KidPass membership is a great option. You keep unused credits and all relevant information in your account (child name, booking history) without getting charged. Pausing your membership will take effect once your current billing cycle ends and you must set an end date.

For example, if your billing cycle is on the 8th of each month (you were most recently charged on 5/8/18) and you set your membership to pause on 5/11/18 until 7/27/18, you would be able to use credits until 6/8/18. On 7/27/18, you would be charged your membership and you would be able use your credits to book thousands of kids activities.

Please note, you will not be able to book activities or use any credits while your account is on pause. Any classes scheduled beyond your current billing cycle end date will automatically be cancelled.

You can still purchase semesters on pause.

Please contact customer support to take your account off pause early.

You can go through the reset password process by clicking here.

After entering your email address, a separate link will be emailed to you that will allow you to create a new password.

If youdon'tsee the email right away, be sure to check your spam folder and drag the email to your inbox. The email subject is KidPass Reset Password and it is coming from [email protected].

If you are a current Kidpass member and have received a gift card, please reach out to us at [email protected] so we can apply your gift card for you!

If you are not a current member, visit www.KidPass.com and create a new account. When you are on the subscribe page, select your desired membership plan, and then apply the gift card code in the promo field.

Please note that KidPass is a monthly recurring subscription. If you would like to cancel your membership at any time, you can do so on the "Account Settings" page to avoid any future charges.

Yes! You can purchase a Kidpass gift card here: https://www.giftfly.com/shop/kidpass

Upon registering, the lucky recipient can apply the gift card to any of our membership plans!