Kuali FAQs
Kuali's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 15 most popular questions Kuali receives.
Frequently Asked Questions About Kuali
Updated 05.01.2019
In this commitment, references to Application Services are referring to the whole suite of software that Kuali provides on a software as a service basis: Kuali Financials; Kuali Research; Kuali Curriculum and Catalog Management; Kuali Build, and Kuali Ready (Continuity Planning). Other terms used in this commitment are defined in the Definitions section at the end of this document.We will update this commitment from time to time as things change and will notify customers any time we do. You can always find the latest version of this commitment on the Kuali Support Page ( http://kuali.co/support ). All Kuali documentation and support is provided in English.
Definitions
For the purpose of this commitment, the terms below have the following meanings:
"Designated Representative" means designated customer administrators and support representatives.
"Disaster" means an event that causes disruption of operational capabilities that renders Your production Application Services unusable for a 24 hour period.
"End User" means any of your faculty members, students, staff, employees or agents whom you have authorized to access and use the Application Service.
"Feature Request" means a request to incorporate a new feature or enhance an existing feature of the Application Service that is currently not available.
"Impact" means the classification or priority of your Support Request which is used to establish target response times and how the issue is managed.
Monthly Uptime means the total number of minutes in a calendar month minus the number of minutes of Scheduled Downtime, minus the number of minutes of Unscheduled Downtime in a calendar month, divided by the total number of minutes in a calendar month.
Scheduled Downtime means periods of time Application Services will be unavailable to You for routine maintenance.
"Support Request" means a request from you to us for support to resolve a question or problem regarding the Application Service.
"Support Service" means our normal provision of advice, direction, and support via telephone and email regarding the Application Service, which we will provide in English.
Unscheduled Downtime means any period during which the Application Services are unavailable to you other than Scheduled Downtime.
Use of Kuali Support Services
Our Responsibilities
We will make all reasonable professional efforts to:
Provide support services as described in this commitment 24 hours a day, 7 days a week, 365 days a year.
Respond to customer support requests within the target response times.
Keep application services up to date.
Provide current and relevant online self-help tools for end users and administrators.
Your Responsibilities
You are responsible for:
End users compliance with the terms of service, the Kuali Master Subscription Agreement and any other applicable or appropriate agreements.
Use reasonable efforts to fix errors, configuration problems, malfunctions, or network connectivity issues without escalation to us.
Work collaboratively with Kuali support staff to resolve support requests by providing timely responses to inquiries from our support staff.
Note that despite our best efforts, we may not be able to provide answers to, or resolve, all support requests.
Services Not Provided as part of our Support Services
Some services are not provided as part of our support services and may require a separate work order. Examples include:
Direct support to customer end users.
Data migration issues.
Requests for integration with 3rd party capabilities & services.
Usage of the application services not consistent with the intended functionality of the application.
Assistance understanding data relationships as presented in the database schema documentation in order to write or format queries.
Non-supported 3rd party tools used with application services.
Issues arising with products hosted by a third party unless optional support is identified in the Kuali Master Subscription Agreement.
Issues known by us not to be related to the application service itself.
Any data or file restoration that requires accessing backup databases or file systems will be evaluated on a case-by-case basis.
Customers Designated Representatives
You may designate up to 3 individuals per Product Family (Research, Curriculum and Catalog Management, Financials, Ready, Build) for the purposes of initiating support requests, and you may designate substitutes as needed. These designated representatives should be staff members who have been trained as application service administrators. Designated representatives will have the ability to initiate support requests as described in this commitment.
Support Window
Designated representatives may contact us with a support request 24x7x365 using our Customer Support Portal. Please see the Support Request Impact and Urgency section below for further detail.
Support Request Impact and Urgency
You will designate the impact level for each support request. Upon receiving a support request from your designated representative, we will begin evaluating the request and will respond within the target response time for the designated impact level. If we have any questions about the impact level assigned to your support request, we will work with you to come to an understanding with the appropriate designation.
Impact
Description
Initial Response Time
Urgent
The service is unusable OR the majority of end users cannot access the service, OR a portion of the service is unusable causing severe and lasting business impact.
Within 30 minutes of request submission.
High
The service is materially impaired but is still functional.
Within 4 hours between 7AM and 7 PM Mon-Fri US Mountain Time, excluding Federal holidays.
Normal
The service is partially impaired, but workarounds are in place OR the service is functionally usable, but information, assistance or a new product feature is requested.
As soon as possible between 7 AM and 7 PM Mon-Fri US Mountain Time, excluding Federal holidays.
Our approach to resolution depends on the designated Impact of a request. We will use every professionally reasonable means to resolve support requests as quickly as possible.
End User Support
We provide support for customer end users only through self-help mechanisms such as our online knowledge bases and/or community forums which are available on our Customer Support Portal. Use of Kualis support portal for help ticket submission is limited to your designated representatives. You are responsible for responding to any questions and requests by end users or other third parties relating to end users use of the application services, with such support to be provided by your personnel at your expense.
Backups and Business Continuity
For details, refer to our Kuali Security, Engineering, and Operations documentation (can be provided upon request).
Maintenance
Default Maintenance Windows
In most cases, maintenance has limited or no negative impact on the availability and functionality of the application services. Unless otherwise arranged, these are our standard maintenance windows for customer Production and Sandbox (SBX) environments:
Ready, Build, Curriculum and Catalog Management, Research COI and Research Protocols:
Once tested and functional Kuali Ready, Build, Curriculum and Catalog Management, Research COI, and Research Protocols use a continuous change delivery model where changes are deployed through staging to production. Continuous changes are those where stable automated testing and deployment processes manage the commits, including critical platform updates as well as configuration and code deployments.
Research Sponsored Programs:
For Research Sponsored Programs, the delivery of changes are staged for deployment at the following times:
5:00 PM (1700) US/Mountain Daily - Changes are committed to Staging environments.
8:00 PM (2000) US/Mountain Daily - The same changes validated in Staging are committed to Production environments.
Financials:
For Financials, the delivery of changes are staged for deployment at the following times:
5:00 PM (1700) US/Mountain Thursday - Changes are committed to Staging environments.
8:00 PM (2000) US/Mountain Thursday - The same changes validated in Staging are committed to Production environments.
Standard Change Window
We also have a Standard Change window which is reserved for updates that cannot fit the Continuous Change cycle. This is a standing maintenance window each month:
Production: 3rd Sunday, 5:00 AM (0500) to 9:00 AM (0900) US/Mountain.
Non-Production: Thursday before the Production window, 12:00 PM (1200) to 5:00 PM (1700) US/Mountain (stage, demo, and sandboxes)
Development: Wednesday before the Production window, 12:00 PM (1200) to 5:00 PM (1700) US/Mountain (test, and other product development)
Any outage that happens within these defined windows is not considered a service outage.
Emergency Maintenance
We may perform unscheduled emergency maintenance at any time. If we expect unscheduled emergency maintenance to negatively affect the availability or functionality of the Application Services, we will use professionally reasonable efforts to provide advance notice.
Feature Requests
Your designated representatives may request a new or enhanced product feature by submitting a support request through our Customer Support Portal. If we deem a support request to be a feature request, we will proceed as follows:
We will work with the customer to understand the business needs behind the request.
We will partner with the customer to explore existing options in the software that might accommodate the business needs.
If we decide to proceed with the Feature Request, we will consult other customers to ensure that the solution we provide considers all institutional profiles and best practices.
We will then prioritize the Feature Request based on your needs, Kualis findings on applicability to other customers, and other prioritized work in the development queue.
If you require that a Feature Request be resolved on a different schedule than overall priorities dictate, please know that there may be a charge for development.
Saas Service Level Agreement (SLA)
This SaaS Service Level Agreement (SLA) is incorporated by reference into the Master Subscription agreement. This Agreement was last updated on February 27, 2018. It is effective between You and Us as of the date of Your accepting this Agreement.
Application Services
Service Availability Commitment. Subject to your performance under the Agreement, including without limitation the timely payment of Fees, we will use our commercially reasonable efforts to make Application Services available for use by you and End Users at least ninety-nine and nine-tenths percent (99.9%) of the time in any calendar month, exclusive of Scheduled Downtime. In any month where Application Services are not available for use by you and your End Users as provided above, you will be eligible to receive a reduction in price of the otherwise applicable Fees for Services for the immediately following month (Service Credits) as provided in this SLA.
Your Data. You own your data. We just make it easy for you to collect, use, and share with individuals you designate. More information on requesting copies of your data can be found in your contract.
Standard Data Protection and Archive Retention. We will: (i) mirror your production data, no less than once a day, to a cloud storage service that is geographically remote from our primary data center; and (ii) upon the occurrence of a Disaster, use reasonable business effort to provide a production operating environment for your application as soon as possible.
Optional Service Level Additions
If we have agreed to provide Optional Service Level Additions pursuant to the corresponding Proposal, then subject to your performance under the Agreement, including without limitation the timely payment of Fees, we will: (i) provide the Standard Data Protection and Archive Retention services described above; and also (ii) provide the following optional Services as described in the corresponding Proposal.
Business Continuity Protection. We will: (i) mirror your application and corresponding data, no less frequently than one (1) time each day, to a cloud storage service that is geographically remote from our primary data center; and (ii) upon the occurrence of a Disaster, provide a production operating environment for your application within twenty-four (24) hours after the disaster event.
Advanced Archive Retention. We will archive your data, one (1) time each week within a fifty-two (52) week window, to a cloud storage service that is geographically remote from our primary data center. The advanced archive retention service includes one data restore from the archived data, to a temporary application environment. Additional restoration services require a separate services agreement.
General Provisions
Service Credits. In order to receive Service Credits, you must notify us within thirty (30) days from the time you become eligible to receive a Service Credit. Failure to comply with this requirement will forfeit your right to receive a Service Credit.
Maximum Service Credits. The aggregate maximum number of Service Credits to be issued by us to you for all Unscheduled Downtime that occurs in a single calendar month will not exceed fifteen days (15) days of Service to be credited against Fees otherwise due during the immediately following month. Service Credits may not be exchanged for, or converted to, monetary amounts.
View ArticleFinancials articles and documentation are located here.
View ArticleOverview
The following is a screen-by-screen listing of the customization data originally used by the University of California, Berkeley in its instance of the Kuali Ready tool.
The majority of this data is unique to the UC Berkeley campus, but can serve as a guide for other campuses as they set up their own instances of Kuali Ready. If any of the below data is found to be useful, permission is hereby granted to copy it without attribution.
Types of Department
Instructional
Research
Public Service
Student Services
Administrative (within instructional or research unit)
Administrative (NOT within instructional or research unit)
Information Technology
Athletics - Intercollegiate
Athletics - Other
Health Care Delivery
Development / Advancement
Library
Museum
Other Collections
Performing Arts
Public Safety
Other
Buildings
The Building data is self-evident. UC Berkeley has 266 buildings listed in Kuali Ready.
Major Divisions
Chancellor / EVCP Immediate Office
College of Chemistry
College of Engineering
College of Environmental Design
College of Natural Resources
Graduate Division
Graduate School of Journalism
Information Services & Technology
International & Area Studies
Intercollegiate Athletics
L&S Division of Arts & Humanities
L&S Division of Biological Sciences
L&S Division of Physical Sciences
L&S Division of Social Sciences
L&S Division of Undergraduate Studies
School of Business (Haas)
School of Education
School of Information Management & Systems
School of Law (Boalt)
School of Optometry
School of Public Health
School of Public Policy (Goldman)
School of Social Welfare
University Art Museum
University Extension
University Library
Vice Chancellor Administration
Vice Chancellor Equity & Inclusion
Vice Chancellor Facilities Services
Vice Chancellor Research
Vice Chancellor Student Affairs
Vice Chancellor University Relations
Vice Provost Academic Affairs & Faculty Welfare
Vice Provost Academic Planning & Facilities
Vice Provost Teaching & Learning
Other
Acronyms
BAM/PFA Berkeley Art Museum / Pacific Film Archive
BTS Business Technology Solutions
BUS-SVCS Business Services
CED College of Environmental Design
CNR College of Natural Resources
COE College of Engineering
EECS Electrical Engineering and Computer Science
HSB Walter A. Haas School of Business
IS&T Information Services & Technology
L&S College of Letters & Science
LHS Lawrence Hall of Science
P&T Dept of Parking & Transportation
SPH School of Public Health
SSW School of Social Work
UEXT University extension
UHS University Health Service
UR University Relations
Dependencies
(Note that some of these entries are not departments.)
Billing and Payment Services
Business Contracts Office
Central Distribution (ship & recving)
Central HR
Central Payroll
Central Procurement
Disbursements
EH&S
Extramural Funds Accounting
Financial Aid System
Information Services & Technology (IS&T)
L & S Computing Support Unit
Mail Services
Office of the Registrar
Physical Plant-Campus Services
Res & Student Svcs Prog (RSSP)
Research Units
Sponsored Projects Office
Travel & Entertainment Section
UC Police Dept
University Health Services
University Relations
Centrally-Owned Applications
AirBears - wireless network
BCMS --- Business Contract Management System
BearFacts --- student information system
Berkeley Reporting Portal --- BIS/BAIRS
BETS --- Berkeley Equipment Tracking System
BFS --- Berkeley Financial System
bSpace --- collaboration / course management tool
CADS --- Cal Advancement Data System
CalAgenda --- calendar system
CalShare --- collaboration website tool
CARS --- Campus Accounts Receivable System
CDS --- Campus Deposit System
COEUS --- research administration system
CSTS --- Cost Share Tracking System
CUBS --- Campus Unified Billing System
DARS --- Degree Audit Reporting System
DSAS --- Departmental Student Award System
E-Grades --- grade submission system
E-Recruit --- hiring system
ERS --- Effort Reporting System
E-Time --- vacation & sick leave reporting system
GLACIER --- tax compliance for foreign individuals
GLOW/GradLink --- grad student information system
HRMS --- Human Resources Mgmt System
myBerkeleyApplication --- admissions system
OLADS --- On-Line Add/Drop System
OPTRS --- Online Payroll & Time Reporting System
Paperless Payment Processing --- credit card pmts
Pathfinder --- UCB Library catalog service
SAMS --- financial aid system
SARA --- Systems Access Request Application
Tele-Bears --- class enrollment system
Travel & Entertainment Reimbursement System
UCBackup --- centralized workstation backup system
Instructional Departments
Accounting (Haas School of Business)
African American Studies
Agricultural and Resource Economics
American Studies
Ancient History and Mediterranean Archaeology
Anthropology
Applied Science and Technology
Architecture
Art and History of Art
Asian American Studies
Asian Studies
Astronomy
Bioengineering
Biology
Biophysics
Biostatistics
Buddhist Studies
Business Administration
Business and Public Policy (Haas Sch. of Business)
Celtic Studies
Chemical Engineering
Chemistry (Department of)
Chicano Studies
City and Regional Planning
Civil and Environmental Engineering
Classics
Cognitive Science
College Writing Programs
Comparative Biochemistry
Comparative Literature
Computer Science
Dance
Demography
Development Studies
Dutch Studies
Earth and Planetary Science
East Asian Languages and Cultures
Economic Analysis & Policy (Haas Sch of Business)
Economics
Education
Electrical Engineering and Computer Sciences
Endocrinology
Energy and Resources Group
Engineering
Engineering Science
English
Environmental Design
Environmental Health Sciences
Environmental Science, Policy, and Management
Environmental Sciences
Epidemiology
Ethnic Studies
Ethnic Studies Graduate Group
Executive Education (Haas School of Business)
Film
Finance (Haas School of Business)
Folklore
French
Gender and Womens Studies
Geography
German
Health and Medical Sciences Program
Health Services and Policy Analysis
History
Industrial Engineering and Operations Research
Infectious Diseases and Immunity
Information
Integrative Biology
Interdepartmental Studies
Interdisciplinary Studies
International and Area Studies
Italian Studies
Journalism
Landscape Architecture and Environmental Planning
Latin American Studies
Law
Legal Studies
Letters and Science
Linguistics
Logic and the Methodology of Science
Management of Organizations (Haas Sch of Business)
Manufacturing Engineering
Marketing (Haas School of Business)
Material Science and Engineering
Mathematics
Mechanical Engineering
Media Studies
Medieval Studies
Microbiology
Middle Eastern Studies
Military Officers Education Program (ROTC)
Molecular and Biochemical Nutrition
Molecular and Cell Biology
Music
Nanoscience and Engineering
Native American Studies
Natural Resources
Near Eastern Studies
Neuroscience
New Media
Nuclear Engineering
Nutritional Science and Toxicology
Operations & Info Technology (Haas Sch of Bus)
Operations Research and Management Science
Optometry
Peace and Conflict Studies
Philosophy
Physical Education
Physics
Plant and Microbial Biology
Political Economy
Political Science
Psychology
Public Health
Public Policy
Range Management
Real Estate & Urban Economics (Haas Sch of Bus)
Religious Studies
Rhetoric
Romance Languages and Literatures
Scandinavian
Science and Mathematics Education
Slavic Languages and Literatures
Social Welfare
Sociology
Sociology and Demography
South and Southeast Asian Studies
Spanish and Portuguese
Statistics
Technology and Leadership Studies
Theater, Dance, and Performance Studies
Undergraduate and Interdisciplinary Studies
Urban Design
Skills
Skill
Description
Application programmer
Skilled in application development and usually also in network & database issues.
BAIRS Super User
Can run custom reports
BFS-trained
Can do all financial transactions.
Building/facilities manager
Can assess availability/maintain building and some equipment.
Campus Buyer
Authorized to do purchasing > $5K
Custodian
Experienced and trained custodial worker.
Database querying
Events Manager
Coordinate large scale events
Executive Assistant
Manage Calendars and Communications
Filing employment based petitions
iCert access
Food service worker
Experienced food service worker
fsaAtlas users
International student and scholar database
General Operations of IBI
Note that IBI skills and knowledge are codified and tacit, and also constantly changing, so 'novice' help in a post-disaster scenario would need specific directions from IBI staff.
HRMS-trained
Can perform a range of HR transactions.
Knowledge of CareerNet
Database w/students/programs/resources
Lab manager/supervisor
Experienced at supervising lab staff.
Lab technician
Experienced in laboratory work.
Librarian
Librarian
Network technician
Capable of installing/repairing voice and/or data networks.
Payroll skills
Experienced payroll supervisor or payroll assistant.
Post earthquake inspection
Quick building safety inspection
Preparator
Art Handling experience
Project manager
Experienced or trained in project management.
Security guard
Experienced security personnel.
SEVIS
DSO & ARO Certifications
Student advisor
Experienced at advising/counseling of students.
System administration
Can maintain/support servers, perform data restoration on servers.
Telephone technician
Capable of installing/repairing voice equipment.
Travel & Entertainment-trained
Can process all T&E reimbursements
Video capture
Video camera recording
Video distribution
Posting video content on video servers
Video Post-Production editing
Editing of video content, assembly
Webmaster
Creating and maintaining web pages.
Workstation technician
Capable of general end-user support.
Staff Categories
Not used at UC Berkeley.
Shifts
Not used at UC Berkeley.
Utilities
Electricity
Emergency Backup Generator
Natural Gas
Vacuum
Compressed Air
Medical Air
Medical Vacuum
Other Bottled Gases
Other Medical Gases
Oxygen (bottled)
Oxygen (piped in)
Sewer
Steam
Industrial Water
Distilled Water
De-Ionized Water
City Water
Cooling Water for Equipment (explain)
Air Conditioning
Special Ventilation Requirements (please explain)
Special Heating Requirements (explain)
Nurse Call System
Other Communication System (explain)
Pneumatic Tube System
Public Address/Paging System
Special Telephone System (explain)
Vocera System
Wireless Network
Elevator
Gasoline
Diesel Fuel
Other Fuel Oil
Animal Facilities (specify)
Bio-Containment Lab (specify level 1,2,3,4)
Patient Isolation Room
Security Alarm System
Point-of-Sale System
Safe (security vault)
Security Camera System
Fire Resistant Cabinet
Special Fire Suppression System (explain)
View ArticleWelcome toLast Friday, a Kuali Ready Admin Newsletter. The newsletter will keep you informed of product updates and community news and events.
Community News
If you havent had a chance to check out the new Help Portal, please stop by and explore. Wed love your participation in the forums. Heres a quick tour of the portal site that explains the different sections.
Product Updates
More than 40 institutions now have access to Ready 2015! If you havent requested access, please complete the questionnaire so we can get you set up. Shibboleth setup is pretty simple and several institutions are already up and running with it. Heres a brief overview of the new product.
Were finishing up building the migration tool so institutions using the old version will be able to easily transfer all their content to Ready 2015. Well begin testing with institutions the first week in July and it should be ready for everyone shortly after that. If you completed the form requesting access and indicated youd like us to migrate your content, well be reaching out. After we complete the migration tool, our next focus is on designing a way for you to add your institutional logo.
The old version of Ready has several places to add a logo, but institutions have to request support to get that set up or make changes. Wed like you to be able to manage your own logo image. Weve also reduced the number of screens it takes to get to the Plans screen, so theres no longer a splash screen. Check out this screencast that explains a few of our design options. Keep an eye out for an email invitation to a webinar in mid July, where you can view design options and share your opinion.
Admin Tips
Here are just a few helpful tips for Ready Admins.
The migration tool will migrate your content from the old system into Ready 2015. Ifyou'vebeen playing in the new system and adding content, youll have a chance to delete it so youdon'tend up with duplicate information.
If youre using Kuali Ready 2015, check out the new Plan Contacts section in your plans. You can edit it from the link in the left navigation within your plans, as well as view it on-screen and in the plan .pdf.
Works in Progress
Were taking a look at how the system handles dependencies. We know those relationships are critical to planning success, and weve gathered a lot of feedback about how we can improve on the old system. Well be reaching out to gather more feedback later this summer.
Were conducting market research and developing profiles of your peers who might benefit from a Kuali Ready subscription. If you hear from our representatives, feel free to be open about your experiences and needs. All feedback helps us improve!
Events
SCUP 50th Anniversary - July 11-15, Chicago, IL. Well be attending this event and sponsoring a Tell me a Story board in the commons area. We hope to get the word out about Continuity Planning to leaders who focus on other kinds of institutional planning. Ifyou'vegot folks attending, wed love to say hi.
End Notes
Were always grateful to hear from you. You can submit support requests to [email protected].
View ArticleLast Friday - A Kuali Ready Admin Newsletter
July 2015
Welcome toLast Friday, a Kuali Ready Admin Newsletter. The newsletter will keep you informed of product updates and community news and events.
Community News
If you havent had a chance to check out the new Help Portal, please stop by and explore. Wed love your participation in the forums. Heres a quick tour of the portal site that explains the different sections. Weve noticed many of you are sharing job postings and professional development opportunities on listservs. You are more than welcome to share this kind of info in the Community Caf, as well.
The community of Ready subscribers is growing! This year weve welcomed University of Tennessee, Boise State University, Texas A&M Corpus Christi, Cal State Long Beach, Case Western Reserve University and George Mason University. Our sales team is currently working with about a dozen institutions at various stages of evaluating Ready. Please let us know if youd be interested in serving as a reference or sharing how you use Ready with prospective subscribers.
Product Updates
Were delaying rolling out the Ready 2015 migration tool a little longer, but hope to complete it this month. Were adding another developer so we can work on migration at the same time as other improvements. In particular, we intend to put effort into:
Action items: We didnt include the Action Items Summary page in Ready 2015, because you can view all the action items in the onscreen plan view. We now realize many people add Action Items directly on that screen, not in the individual plan sections. Well add this functionality back and make some improvements at the same time.
List sorting: Lists are sorting alphabetically by default, which doesnt work for things like Critical Functions and Key People. Well get that fixed.
Invite Users: We need to add the ability to invite users whodon'thave accounts.
Plan view/PDF: Were going to make some improvements to the plan view and PDFs based on some feedback weve received. Thanks for all your suggestions!
Admin Tips
Here are just a few helpful tips for Ready Admins.
We posted a short slide presentation on the Help Portal. Theres a link to the Google slides below the preview. Feel free to download a copy of the presentation to revise and remix if you think it might help with educating your stakeholders.
Theres a link to a screenshot gallery in the Help Portal. The gallery is hosted on Google drive and we try to keep the images updated. You can download them and use them in your training materials.
Works in Progress
Weve got a new team member focused on business intelligence and analytics across the Kuali products. Well be working on improved solutions for activity logging and reporting. Well keep you posted as things progress.
With increased interest in Ready, weve decided to add some additional sales and marketing support, which will help the product team focus more on migration and enhancements. We also hope to add a team member focused on product demonstrations.
Events
30 people attended the Kuali Ready 2015 Tour and Subscriber Q&A webinar we hosted on the 17th. If you were unable to attend, you can still catch the recording or view the slides. (Please note were now expecting the migration tool in August, instead of July as mentioned in the recording.)
We attended the SCUP 50th Anniversary event July 11-15 in Chicago, IL. While the focus was on strategic planning, the Integrated Planning approach promoted by SCUP seems like a wonderful opportunity to incorporate Continuity Planning. If your leaders have embraced this approach, you might find champions for your Continuity Planning efforts by aligning with their Integrated Planning goals.
Do you have an event that needs sponsorship? We are very interested in sponsoring events that support the interests and professional development activities of our subscribers. Contact [email protected] if you have event suggestions.
End Notes
Were always grateful to hear from you. You can submit support requests to [email protected].
View ArticleWelcome toLast Friday, a Kuali Ready Admin Newsletter. The newsletter will keep you informed of product updates and community news and events.
Community News
We are getting a lot of positive response about the new Ready Camp track at Kuali Days and registration is picking up. This is a great chance to meet colleagues, share experiences, learn about Ready and impact the future direction of the product. Please check out the Events section below for more information.
Product Updates
The Migration Tool has been added to Ready 2015 for those whove requested it. If you have not yet requested access to Ready 2015, please contact [email protected] and request access to your account. Canadian institutions interested in migrating to Ready 2015 (US hosted) are encouraged to do so. Well work with the University of Toronto to migrate your content.
Admin Tips
If you are currently using US hosted Ready 4.0.13, you will need to migrate to Ready 2015. We do not have a cut-off date for migration, but will encourage everyone to move as soon as possible, as we will no longer be updating the old version. Please review these migration resources to help you prepare and make decisions that work for your users.
Whats New in Ready 2015? Ready 2015 Migration Preparation How to Conduct a Practice Migration in Ready 2015 Ready 2015 Migration Tool Instructions
Its a lot of content, but we want you to have as much information as possible before you get started. The process is incredibly simple. Check out this video. If you have questions, please feel free to contact [email protected].
If you struggle to get buy-in for completing plans, were working to create support resources to help you build a case for preparedness. We released a blog post this week about 5 bad excuses for weak continuity planning. You can also download a PDF version from the Help Portal to share with colleagues.
Works in Progress
Were exploring options to improve the Activity log functionality in Ready before we add it to Ready 2015. If you have suggestions or feedback on improvements, wed love to hear from you. Wed like to make it easy for you to view and download the data, but we could also integrate technology that would provide versioning capabilities on plans.
Events
October 21 11:15 AM PDT- Webinar: Continuity Planning in the Cloud with Kuali Ready
Audience:Anyone interested in learning more about Kuali Ready, and the Kuali community. This is not specific to current Ready subscribers, but you may find it useful if you havent toured the new product. It will include a functional demo of Ready 2015, but will not cover differences between it and the old system.Please register at:
https://attendee.gotowebinar.com/register/8420360581930255618
October 28-29 - EDUCAUSE 2015
If youre not attending, you may wish to find out if your leadership, IT or eLearning folks will be there. Encourage them to stop by and meet us.
Exhibit Hall Kuali Booth #1936
Audience:Anyone attending EDUCAUSE whos interested in meeting the Kuali team and learning more about Kuali products, including Kuali Ready.
Wednesday, October 28: 9:30 a.m.6:30 p.m.
Thursday, October 29: 10:00 a.m.4:30 p.m.
Indiana Convention Center
Kuali Reception
Audience:Anyone attending EDUCAUSE whos interested in learning more about Kuali products, approach, and the Kuali community. This is not specific to Ready, but encompasses all Kuali offerings.
Details:Please join us for drinks, hors doeuvres, and an opportunity to hear about Kualis new approach to simplifying business processes for higher ed.
Please RSVP: http://go.kuali.co/kuali-educause-15
Wednesday, October 28, 2015
6:30 - 8:30 p.m.
JW Marriott Hotel
White River Ballroom F (1st Floor)
Open Meeting for CIOs & Senior IT Leaders
Audience:CIOs and senior IT leaders
Details:Come hear Kuali community leaders discuss how changes over the past year have helped make Kuali a more viable and preferred path for university enterprise systems. Not specific to Ready, encompasses all Kuali offerings.
Thursday, October 29, 2015
2:00 - 3:20 p.m.
Meeting Room 105
Indiana Convention Center
November 11 & 12 - Ready Camp @ Kuali Days 2015, Austin, TX
Kuali Days is an annual event that brings together the user community to share and learn about Kuali products. Ready Camp @ Kuali Days is a special two-day track focused on Kuali Ready. Join current and prospective users for two days of knowledge sharing and building connections.
November 14th & 15th IAEM University and College Caucus Symposium, Las Vegas, NV
Well be attending the event as a gold sponsor and look forward to learning with you.
Do you have an event that needs sponsorship? We are very interested in sponsoring events that support the interests and professional development activities of our subscribers. Contact [email protected] if you have event suggestions.
End Notes
Thank you for sharing your stories to help us develop a product that simplifies your work. Were always open to feedback and suggestions. To submit support requests, please contact [email protected].
View ArticleWelcome to the Kuali Ready Admin Newsletter. This newsletter will keep you informed of product updates and community news and events.
Community News
Save the date! Kuali Days 2016 has been announced. The event will take place in San Diego, CA, during the week of November 14th. I am looking for 1-2 people who are willing to co-chair the Ready track with me this year. You would be reviewing session proposals and making recommendations about themes and generally helping to make this year a huge success. I have a few interested people but no commitments yet. Please email me at [email protected] if you are interested.
Product Updates
The Migration Toolis currently off for all users. We have received, reviewed and prioritized responses from many of you regarding your migration experience (Shout out to Donna Singer of Ramapo College of New Jersey for sharing her detailed notes.). We are diligently working to resolve critical issues and make the migration process as stable as possible going forward. Right now I don't have a firm date as to when we will turn on migration capabilities again. If you have additional questions, please contact [email protected] and let me know how I can help.
Works in Progress
Part of the reason we are holding off on turning on the migration tool is to complete some design updates for the product. We want to solve two problems:
making the navigation as clear and intuitive as possiblehow to preview information (edit vs. view modes)
If you are interested in participating in user testing of design, click here to sign up for an open time using Doodle. Type in your full name and select the timeframe that works for you. I will send you additional details for your specific meeting once you sign up.
Upcoming Events
URMIA Annual Conference, September 17-21, San Diego, CA
IAEM Universities & Colleges CaucusSymposium, October 15-16, Savannah, GA
Kuali Days 2016, November 14-18, San Diego, CA
Do you have an event that needs sponsorship? We are interested in sponsoring events that support the interests and professional development activities of our subscribers. Contact b [email protected] if you have event suggestions.
Do you want a webinar? Are there topics you are interested in learning more about? Please email me at [email protected] with your ideas or if you areinterested in sharing your experiences with others. Let's help this community grow in knowledge!
End Notes
I have been calling around and introducing myself to many of you. Thank you for taking the time to speak with me and share your experiences. This helps me get up to speed with your needs and the community at large. I'm always open to feedback and suggestions and I look forward to learning from you and carrying the torch that Jen Dalby has passed to me.
To submit product suggestions use the Kuali Ready Help Forum here. To submit support requests, please contact [email protected].
Thank you!
View ArticleWelcome to the Kuali Ready Admin Newsletter. This newsletter will keep you informed of product updates and community news and events.
Community News
Kuali Days 2016 has announced a Call for Proposals. See my Kuali Days Ready Track post for additional details or go here to learn more. Proposals are due by June 3rd.
Product Updates
Login page clarity: We have made the sign in page significantly more clear.
Save work prompt: You are now prompted by your browser to save all changes when you navigate away from a page with unsaved work.
Additional plan statuses: The Current Plan Status page now has 4 options. You can review the updated user's guide for additional details.
Works in Progress
Last month many of you were so kind as to participate in user testing for the new Ready design. The following participants deserve our thanks for sharing their thoughts and overcoming some technical difficulties:
Laura Rodriguez-Mascorro ofCalifornia State University-Stanislaus
Mike Gregory ofThe University of Tennessee
Cindy Mohat ofThe University of Texas at Arlington
Scott Burnotes ofUniversity of Miami
Beverly Wyatt ofOhio University
Catherine Gottlieb ofCalifornia State University-Long Beach
Donna Singer ofRamapo College of New Jersey
Jerica Deitrick ofUniversity of Iowa
Rob Littrell ofBoise State University
We will be addressing a few issues with the redesign including: updated left hand navigation, the creation of edit and view modes, the ability to hide/show Guidance, reducing variation in page formats and more! Take a peek.
We hope to have all design updates completed, documented and released by July. At that point I will be requesting that all users migrate from the legacy Ready system to the Ready 2015 version.
Question: Have you been wishing that Peak Periods would show up in a report? If so, I want to hear from YOU! Please complete this super short survey and tell me what you would want to see on a report regarding peak periods for critical functions.
Upcoming Events
URMIA Annual Conference, September 17-21, San Diego, CA
IAEM Universities & Colleges CaucusSymposium, October 15-16, Savannah, GA
Kuali Days 2016, November 14-18, San Diego, CA
End Notes
So many of you are interested in attending webinars but I need those of you with experience to volunteer to share that knowledge. Please email me at [email protected] if you areinterested in sharing your experience with others. Let's help this community grow in knowledge!
To submit product suggestions use the Kuali Ready Help Forum here. To submit support requests, please contact [email protected].
Thank you!
Becky Higgins
Ready Product Manager
View ArticleWelcome to the Kuali Ready Admin Newsletter. This newsletter will keep you informed of product updates and community news and events.
Community NewsOur latest webinar "Academic Adversity - An Active Shooter Consequence Management Tabletop Exercise" by Chris Floyd of Disaster Resilient Communities was a huge success. We had 102 registrants from 90 institutionsrepresented. If you missed out on this great talk you can find the slides and additional resources here.
Please let me know if there are topics you are interested in hearing about or ifYOUwould like to share your knowledge with the community.
Product Updates
New PDF generator and layout enhancements: The new PDF generator allowed us to enhance the PDF presentation to include tables and guiding lines for clarity and to fix minor errors in font size, spacing, text wrapping and page breaks.
Role based view of plans: System users are now only able to see the plans that THEY have access to. This addresses privacy concerns some institutions have shared. If a user has access to NO plans they will see this page:
Here is a recap of the roles just FYI:
system viewerssee the content of all plans but cannot edit themsystem adminssee the content of all plans and can edit themsystem usersonly see plans they have access to but can create their own plans. Within a plan they can have one of the following roles:plan manager: created the plan, can add other managers, can edit the planplan editor: can edit the planplan viewer: can view the planAwaiting moderation status (direct authentication, full moderation only): If a user has requested an account and has successfully signed in but their account has not yet been moderated, they will see this updated screen. This will help users know that they need to wait for admin approval before working in the system. Patience is a virtue.
Confirm account (direct authentication): When an admin creates a user account, the user is notified via email. That email link will now go to this updated page.This will help maintain clarity between users requesting access and users with access requested by the administrator.
Works in Progress
Design Updates: We plan to have all design updates completed, documented and released by July 5. At that point I will be requesting that all users migrate from the legacy Ready system to Ready 2015. I will provide an updated video on the migration process and supporting materials to make this transition as smooth as possible. I look forward to bringing the community together on a single platform and I continue to be grateful for those trailblazers already in the new system.
Upcoming Events
URMIA Annual Conference, September 17-21, San Diego, CA
IAEM Universities & Colleges CaucusSymposium, October 15-16, Savannah, GA
Kuali Days 2016, November 14-17, San Diego, CA
End Notes
I learn so much from the conversations I have with this community. Don't hesitate to reach out to me as I am here to help you. To submit product suggestions use the Kuali Ready Help Forum here. To submit support requests, please contact [email protected].
Thank you!
Becky Higgins
Ready Product Manager
View ArticleWelcome to the Kuali Ready Admin Newsletter. This newsletter will keep you informed of product updates and community news and events.
CommunityNews
We will be hosting a webinar to go over the new design features of Ready onThursday, July 14th, 2016 at10am PST/11am MST/12pm CST/1pm EST.Please register for this webinar HERE.After registering, you will receive a confirmation email containing information about joining the webinar.
Product Updates
As you may have heard, the redesign is live and you are again able to migrate from the legacy system.All institutions should be migrated toReadyby September of this year.I am here to help you in any way so please let me know if you have questions about the migration process. You can find ALL of the redesign and migration resources at the KualiReadyAdminSolutions Website.
System Viewer, Plan Editor: Do you have a person with a system viewer role that needs to edit one or more plans? You can now mix those two roles! Simply add a system viewer as a plan editor to a plan using the Manage Plan Access page within the Plan Details section of a plan. The system viewer will then see the Edit access for any plan they have plan editor rights for.
Deleting Users: When you manually delete a user from the system (from the Users screen with in Administration) they will now get a Not Authorized message when they attempt to log back in to Ready. If the user then requests a new password, the system will allow that but the user will STILL get the Not Authorized message and will be unable to access any content. If you choose to add the user BACK, you will now get the Add Existing User screen and you can again select the user's role.
Guidance: Did you know that in the new design you can choose to hide or show the guidance content? This provides you with extra screen space if you no longer need the supporting information. This selection will also persist while you are navigating within a plan.
Works in Progress
All Ready users are now using the new reports engine. I am working on some documentation to help you learn more about how to use these new reports but we are also looking for feedback on whether these reports meet your needs. Please let me know of your report ideas in the Product Suggestions Forum or by emailing the help desk at [email protected] already have a few suggestions but look forward to hearing your feedback and making some new reports to help make your job easier!
Upcoming Events
URMIA Annual Conference,September 17-21, San Diego, CA
IAEM Universities & Colleges CaucusSymposium,October 15-16, Savannah, GA
Kuali Days 2016,November 14-17, San Diego, CA
To submit product suggestions use the Kuali Ready Help Forum here.To submit support requests, please contact [email protected].
Thank you!
Becky Higgins
ReadyProduct Manager
View ArticleWelcome to the Kuali Ready Admin Newsletter. This newsletter will keep you informed of product updates and community news and events.
CommunityNews
Kuali Days is 91 days away! If you plan to attend please register here by August 26th. You can still get $100 off the price by registering early.
Product Updates
Migration status: We have had 7 institutions migrate over the last month but we need more!The goal is to have allinstitutions migrated toReadyby September.I am here to help you so please let me know if you have questions about the migration process or need support. It isEASY,I promise. You can find all of the migration resources at the KualiReadyAdminSolutions Website. If we haven't talked already, you will be hearing from me or Tony Benjamins in the next few weeks to determine a migration target date for your institution.
Migration redirect: If you would like us to put in a redirect link from the legacy Ready product to the current Ready product we can do that for you. Create a ticket at [email protected] and we will get that scheduled.
Migration for direct authentication users: We are unable to migrate a user's password (for security purposes) when they migrate from the legacy app to the new Ready. This means that when a user logs in to the new Ready for the FIRST time, they will be prompted with this message:
They will then be sent an email prompting them to finish their transition to the new system.
The unique link within the email will take them to this screen where they can set a new password.
Once they have created a new password they can log in as usual from then on. We hope that this makes that transition as smooth and deliberate as possible for your users.
Unsaved progress: We have updated the banner you see when you try to navigate away from a page with changes. Now it matches our design specifications and appears in the app itself rather than from the browser. Much better!
Works in Progress
All Ready users are now using the new reports engine; however, we identified a problem with those reports lateFridayafternoon and we took the feature down over the weekend to work on a resolution. You will see your instance come back online over the next two days. All institutions should have their reports back online by EODWednesday 8/17. If you have an immediate need to get a report, please email me at [email protected]. We apologize for any inconvenience.
Have report ideas? Please share your ideas in the Product Suggestions Forum or email the help desk at [email protected]. I already have a few suggestions but look forward to hearing your feedback and making some new reports to help make your job easier!
Upcoming Events
URMIA Annual Conference,September 17-21, San Diego, CA
IAEM Universities & Colleges CaucusSymposium,October 15-16, Savannah, GA
Kuali Days 2016,November 14-17, San Diego, CA
Thank you!
Becky Higgins
View ArticleWelcome to the Kuali Ready Admin Newsletter. This newsletter will keep you informed of product updates and community news and events.
CommunityNews
Due to low registrations and session proposals, the Ready track at Kuali Days has been cancelled; however, the rest of the conference will proceed as planned. I will try again next year so start getting your ideas ready!
Product Updates
Migration status:The goal is to have allinstitutions migrated toReadybySeptember 30thof this year.At this point, I have reached out to every institution that has not already migrated or talked to me about their migration schedule. If you cannot make the 9/30 deadline, please contact me to discuss your timeline. The legacy system will be permanently turned off on 12/16/2016. Let me repeat:
LEGACY READY WILL BE PERMANENTLY TURNED OFF ON 12/16/2016
After that date, you will not be able to access data in the legacy system and neither will any Kuali employee. Please give yourself enough time to migrate, test, train and transition your institution BEFORE that date.
Please let me know if you have questions about the migration process or need support. It isEASY, I promise. You can find all of the migration resources at the KualiReadyAdminSolutions Website.
Peak Periods Report: Based on feedback from users, we have created a new report. You can find that report under the Plans tab with the title of Peak Periods by Criticality Level. It shows you the number of critical functions that have a peak period within a given month, organized by level of criticality. That's a mouthful but it looks nice. See below.
Have report ideas? Please share your ideasby emailing the help desk at [email protected].
Works in Progress
Automated plan status: We are currently working on an admin configuration point to turn off/on the automatic change of plan status from Current/Complete to Due for Review. More details soon!
Upcoming Events
URMIA Annual Conference,September 17-21, San Diego, CA IAEM Universities & Colleges Caucus Symposium,October 15-16, Savannah, GA Educause Annual Conference,October 25-28, Anaheim, CA Kuali Days 2016,November 14-17, San Diego, CA
To submit product suggestions use the Kuali Ready Help Forum here. To submit support requests, please contact [email protected].
Thank you!
Becky Higgins
ReadyProduct Manager
View ArticleWelcome to the Kuali Ready Admin Newsletter. This newsletter will keep you informed of product updates and community news and events.
CommunityNews
I was excited to meet many of you at the IAEM UCC Symposium in Savannah, GA this past weekend. It was an informative and inspiring program. Kudos to the University of Miami and Stanford University on their presentations. I will also be present at Educause in Anaheim, California next week. If you are attending please say hello.
Product Updates
Migration Status
We need everyone to complete their migration in the very near future as the legacy system will be permanently shut down on 12/16/16. Let me repeat:
LEGACY READY WILL BE PERMANENTLY TURNED OFF ON 12/16/2016
After that date, you will not be able to access data in the legacy system and neither will any Kuali employee. Please give yourself enough time to migrate, test, train and transition your institution BEFORE that date.
Please let me know if you have questions about the migration process or need support. It isEASY, I promise. You can find all of the migration resources at the KualiReadyAdminSolutions Website.
TLSv1.0 Deprecation
Kuali is no longer going to support TLS1.0 (TLS stands for Transport Layer Security ) as of January 3, 2017. This is the protocol that secures your connection to us. What does this mean for Ready users? It means you and your users need to be on a browser that has been updated within the last 2 years to support a more recent TLS standard. We don't currently have any evidence of Ready users using browsers that support the old protocol but I wanted all Ready users to be aware of this change that the company is making at large. Please let me know if you have any questions.
Works in Progress
What insights do you wish you could get from the Ready system? What information would help make you even more successful at your job?If you could fill out this easy, 2 question survey with your thoughtsI would be very grateful.
Upcoming Events
Educause Annual Conference,October 25-28, Anaheim, CA Kuali Days 2016,November 14-17, San Diego, CA
Alerting Anxiety - A Campus Notification Exercise,December 15, 2016
To submit product suggestions use the Kuali Ready Help Forum here. To submit support requests, please contact [email protected].
Thank you!
Becky Higgins
ReadyProduct Manager
View ArticleWelcome to the Kuali Ready Admin Newsletter. This newsletter will keep you informed of product updates and community news and events.
Community News
I hope you all had a fantastic break and a delightful new year. Did you have a new year's resolution to grow your BCP adoption? According to the recently released National Higher Education Emergency Management Program Needs Assessment, "only 36% of survey respondents stated their institutions had a business continuity plan." We are so glad that you have chosen Ready to help support your institution in meeting this important need.
This is going to be an exciting year. Our team will be focused on nurturing and engaging our community, as well as providing new features to increase your resiliency. We are open to your ideas on how to reach thesegoals together. More on that below!
Works in Progress
Reports
In 2016 we consolidated our 2 reporting options androlled out the current reporting capabilities. Would you please take 5 minutes to share your thoughts about this feature so that we can decide if any changes would be appropriate? Your input is valuable!
Customer Research
Do you want tohelp shape the future of Ready? In the first quarter of 2017 our team will be focused on user research to answer the following questions:
How do you measure your institutional resiliency?
What can Ready do to help increase your resiliency?
Do you have 30-40 minutes to be a participant in this research? If so, click on this link to schedule a time that is convenient for you.
Upcoming Events
University Upheaval- A Consequence Management Tabletop Exercis e, January 25, 2017
Academic Adversity- An Active Shooter Response Tabletop Exercise, January 27, 2017
Academic Adversity- An Active Shooter Consequence Management Tabletop Exercise, February 9, 2017
Alerting Anxiety - A Campus Notification Exercise, February 14, 2017
DRJ Spring World, March 26-29, Orlando, FL
As always, to submit product suggestions use the Kuali Ready Help Forum here. To submit support requests, please contact [email protected].
Becky Higgins
ReadyProduct Manager
S
View ArticleSent-8/31/2015
Last Friday - A Kuali Ready Admin Newsletter
August 2015
Welcome toLast Friday, a Kuali Ready Admin Newsletter. The newsletter will keep you informed of product updates and community news and events.
Community News
Weve noticed several institutions have new team members, and some community members have moved to new institutions over the summer. If youd like us to add people to the admin list, or remove folks who are no longer in your organization, please let us know.
If you havent had a chance to check out the new Help Portal, please stop by and explore. Wed love your participation in the forums. Heres a quick tour of the portal site that explains the different sections. Weve recently updated the status on many of the product suggestions. We encourage you to add your stories and use-cases to the suggestions to help us prioritize development of enhancements.
Product Updates
This month weve completed several bug fixes and enhancements in Kuali Ready 2015. In addition, we started transitioning to a new AWS hosting environment that will allow us to more easily migrate content from the old version of Ready and will also provide each institution with a staging environment, where you can play with Ready 2015 without messing with Production data. Well update you on the staging environment as it gets closer to release.
Right now were working on the Action Items Summary screen, as well as polishing off the migration tool that will be used by institutions transferring content from the old version of Ready to Ready 2015. Please see the Events section of this newsletter for important information about a webinar demonstrating this function on 9/15.
Admin Tips
Here are just a few helpful tips for Ready Admins.
If you have questions about the migration tool or process, please check out and contribute to the Q&A forum on the Help Portal.
Kuali Ready 2015 is a completely separate application from the old version. The migration tool will create a copy of your data from the old version and then pull it all into Ready 2015. Nothing will be touched in the old version, so youll still be able to access your content there onceyou'vemigrated. We recommend you switch the access to Admin Only just prior to migration, so peopledon'tmake changes in the old application.
If youre migrating, your user accounts will be copied over from the old system into Ready 2015 and will be attached to the same plans as they were in the old system. User ID in the new system is your email address. Admins will want to make sure the email address field is complete and accurate for users prior to migration.
Works in Progress
Were going to be meeting with members of the former Ready Voting Board in late October to discuss product updates and opportunities for board member institution investment to accelerate product enhancements. The purpose is to evaluate the need/desire to identify major enhancements that might be worth targeting for increased resources in order to accelerate development.
Based on subscriber feedback, we understand youre interested in enhancing Dependencies functionality, improving reporting, updating the IT section of plans and making it easier to evaluate readiness of the entire institution. If you have other major enhancement suggestions youd like evaluated, please do reach out. Your voice is important, and wed like to fairly represent the entire community.
Events
Kuali Ready Admin Webinar, September 15th:Well be hosting a webinar for current subscriber admins, Kuali Ready 2015 Migration Demo for Current Subscribers, on Sep 15 at 11:15 AM PDT.
Description:This session is designed for current Kuali Ready subscribers who will be migrating content from the old version of Ready into Kuali Ready 2015. We'll do a quick tour of Ready 2015 and then demonstrate the migration functionality. There will be plenty of time for Q&A. The session will be recorded for those who cannot attend.
Please register at: https://attendee.gotowebinar.com/register/4139888146879831042 After registering, you will receive a confirmation email containing information about joining the webinar.
Kuali Days, November 9-13:Weve had a few questions about Kuali Ready sessions at Kuali Days. We did not receive any Kuali Ready session proposals. Feedback we gathered from subscribers indicated most would not be able to attend Kuali Days because it bumps up against the IAEM conference, which is a priority for many. You are still more than welcome to attend Kuali Days. Well be offering some Kuali Ready 101 sessions to cover the basic info about the product. Were also happy to pull together more sessions to meet your needs if weve got a group of folks whod like to attend. Please let us know as soon as possible, so we can make arrangements.
IAEM University and College Caucus Symposium, November 14th and 15th:Because so many subscribers have shared the importance of this event, were working with organizers to identify a sponsorship opportunity. Were also interested in attending so we can meet and learn from those of you who will be participating. Well update you as we finalize things.
Do you have an event that needs sponsorship? We are very interested in sponsoring events that support the interests and professional development activities of our subscribers. Contact [email protected] if you have event suggestions.
End Notes
Thank you for sharing your stories to help us develop a product that simplifies your work. Were always open to feedback and suggestions. To submit support requests, please contact [email protected].
View Article
