-17
NPS
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Labcorp
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About Labcorp's Brand
Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our more than 75,000 employees, serving clients in more than 100 countries, as we transform approaches to patient care. Among its major competitors, Labcorp is ranked in 4th place for NPS while Thermo Fisher Scientific is 1st, and IQVIA is 2nd. Overall, Labcorp has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $24.89B
Brand at a Glance
66%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Labcorp CMO
Labcorp Ranking
- #4 / 4 of its competitors
Labcorp NPS
Labcorp's Net Promoter Score (NPS) is a -17 with 36% Promoters, 11% Passives, and 53% Detractors. Net Promoter Score tracks whether Labcorp's customers would recommend using the product based on a scale of -100 to 100.
Labcorp Overall NPS
| 36% | Promoters |
|---|---|
| 11% | Passives |
| 53% | Detractors |
Labcorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -18 | Feb 2025 | -18 |
Mar 2025 -18 | Mar 2025 | -18 |
Apr 2025 -18 | Apr 2025 | -18 |
May 2025 -20 | May 2025 | -20 |
Jun 2025 -20 | Jun 2025 | -20 |
Jul 2025 -19 | Jul 2025 | -19 |
Aug 2025 -19 | Aug 2025 | -19 |
Sep 2025 -20 | Sep 2025 | -20 |
Oct 2025 -20 | Oct 2025 | -20 |
Nov 2025 -18 | Nov 2025 | -18 |
Dec 2025 -18 | Dec 2025 | -18 |
Jan 2026 -18 | Jan 2026 | -18 |
How Other Brands Compare
Labcorp is ranked #4 for NPS among its competitors. Thermo Fisher Scientific and IQVIA come in first and second, with Quest Diagnostics coming in at third. Among those competitors, it is the third most valued company behind Thermo Fisher Scientific.
Labcorp |  Thermo Fisher Scientific |  IQVIA |  Quest Diagnostics | |
| Global Ranking | #- | #667 | #948 | #- |
| NPS | -17 | 20 | 15 | -16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $24.89B | $188.21B | - | $15.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Labcorp NPS by Gender
Female customers rated Labcorp's NPS 3 points higher than Male customers.
Male
-38
Labcorp's NPS was rated -38 by Male customers on Comparably.
25%
Promoters
12%
Passives
63%
Detractors
Female
-35
Labcorp's NPS was rated -35 by Female customers on Comparably.
28%
Promoters
9%
Passives
63%
Detractors
Labcorp NPS by Ethnicity
Labcorp's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -36 | Caucasian | -36 |
Hispanic or Latino -12 | Hispanic or Latino | -12 |
African American/Black -11 | African American/Black | -11 |
Asian or Pacific Islander -23 | Asian or Pacific Islander | -23 |
Other -76 | Other | -76 |
Labcorp NPS by Age
Labcorp's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Labcorp NPS by Usage
Labcorp's NPS was rated the highest by customers who have used Labcorp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years 15 | 1 to 2 Years | 15 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -38 | 5 to 10 Years | -38 |
Over 10 Years -26 | Over 10 Years | -26 |
Labcorp NPS vs. Competitors
Compared to its competitors, Labcorp's NPS is rated right below Quest Diagnostics.
| COMPANY | NPS Score | |
|---|---|---|
| Thermo Fisher Scientific | 20 |
| IQVIA | 15 |
| Quest Diagnostics | -16 |
| Labcorp | -17 |
Labcorp Customer Reviews
Out of the 27 Labcorp customer reviews 8 were positive and 19 were constructive. Labcorp customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Labcorp Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Labcorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Labcorp Customer Loyalty Score by Gender
Female customers rated Labcorp's Customer Loyalty score 7% higher than Male customers.
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Male
65%
Yes
Female
72%
Yes
Labcorp Customer Loyalty Score by Ethnicity
Labcorp's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Labcorp.
69
out of 100
Caucasian
70
out of 100
Hispanic or Latino
76
out of 100
African American/Black
72
out of 100
Asian or Pacific Islander
53
out of 100
Other
Labcorp Customer Loyalty Score by Age
Labcorp's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 63% | 18-25 | 63% |
26-30 85% | 26-30 | 85% |
31-35 74% | 31-35 | 74% |
36-40 58% | 36-40 | 58% |
41-45 72% | 41-45 | 72% |
46-50 78% | 46-50 | 78% |
51-55 76% | 51-55 | 76% |
56-60 61% | 56-60 | 61% |
61-65 52% | 61-65 | 52% |
66+ 67% | 66+ | 67% |
Labcorp Customer Loyalty Score by Usage
Labcorp's Customer Loyalty score was rated the highest by customers who have used Labcorp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Labcorp Customer Loyalty Score by Industry
Labcorp's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.
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Labcorp Customer Loyalty vs. Competitors
Compared to its competitors, Labcorp's Customer Loyalty score is rated right below Quest Diagnostics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IQVIA | 80% |
| Thermo Fisher Scientific | 79% |
| Quest Diagnostics | 67% |
| Labcorp | 66% |
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Labcorp Product Quality
2.9/5
Labcorp has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Labcorp Product Information
Labcorp’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Labcorp's product the highest. Reviewers from the Arts and Entertainment industry rated Labcorp the lowest at 2.1.
- Website
- https://labcorp.com
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Healthcare, Hospitals and Medicine
Quick Insights into Labcorp Product Quality
Labcorp's Product Quality score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by Other customers.
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Ranked Labcorp Product Quality the Highest
Ranked Labcorp Product Quality the Lowest
Labcorp Product Quality Score by Gender
Male customers rated Labcorp's Product Quality score 0.2 stars higher than Female customers.
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Male
2.6/5
Female
2.4/5
Labcorp Product Quality Score by Ethnicity
Labcorp's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 1.5 | Other | 1.5 |
Labcorp Product Quality Score by Age
Labcorp's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.6 | 26-30 | 2.6 |
31-35 3.7 | 31-35 | 3.7 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2 | 41-45 | 2 |
46-50 3 | 46-50 | 3 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.6 | 66+ | 1.6 |
Labcorp Product Quality Score by Usage
Labcorp's Product Quality score was rated the highest by customers who have used Labcorp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Labcorp Product Quality Score by Industry
Labcorp's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.
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Labcorp Product Quality vs. Competitors
Compared to its competitors, Labcorp's Product Quality score is rated right below Quest Diagnostics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Thermo Fisher Scientific | 3.9/5 |
| IQVIA | 3.8/5 |
| Quest Diagnostics | 2.9/5 |
| Labcorp | 2.9/5 |
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Labcorp Pricing
Labcorp ROI & Value For Money
2.8/5
Labcorp has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Labcorp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Education industry think that they had the lowest ROI from Labcorp.
Quick Insights into Labcorp ROI
Labcorp's ROI score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers ages 66+.
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Ranked Labcorp ROI the Highest
Ranked Labcorp ROI the Lowest
Labcorp ROI Score by Gender
Male customers rated Labcorp's ROI score 0.2 stars higher than Female customers.
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Male
2.6/5
Female
2.4/5
Labcorp ROI Score by Ethnicity
Labcorp's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 1.6 | Other | 1.6 |
Labcorp ROI Score by Age
Labcorp's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 3.1 | 26-30 | 3.1 |
31-35 3.9 | 31-35 | 3.9 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3 | 51-55 | 3 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Labcorp ROI Score by Usage
Labcorp's ROI score was rated the highest by customers who have used Labcorp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Labcorp ROI Score by Industry
Labcorp's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Education industry customers.
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Labcorp Pricing vs. Competitors
Compared to its competitors, Labcorp's ROI score is rated right above Quest Diagnostics, and is preceded by IQVIA.
| COMPANY | Pricing Score | |
|---|---|---|
| Thermo Fisher Scientific | 3.8/5 |
| IQVIA | 3.6/5 |
| Labcorp | 2.8/5 |
| Quest Diagnostics | 2.7/5 |
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Labcorp Customer Satisfaction (CSAT)
Labcorp Customer Satisfaction (CSAT) Score
44 / 100
Labcorp has an overall Customer Satisfaction score of 44 rated by its users and customers.
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Very Satisfied
24%
Satisfied
20%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Labcorp Customer Satisfaction
Labcorp's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
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Ranked Labcorp Customer Satisfaction the Highest
Ranked Labcorp Customer Satisfaction the Lowest
Labcorp Customer Satisfaction Score by Gender
Labcorp's Customer Satisfaction score was rated 36 by both Female and Male customers on Comparably.
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36 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 40% |
36 / 100
FemaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 8% | |
Very Dissatisfied | 47% |
Labcorp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Labcorp's Customer Satisfaction (CSAT) score was rated 35% according to Caucasian users and customers.
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35 / 100
Very Satisfied
26%
Satisfied
9%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
45%
CSAT according to Hispanic or Latino
Labcorp's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to African American/Black
Labcorp's Customer Satisfaction (CSAT) score was rated 48% according to African American/Black users and customers.
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48 / 100
Very Satisfied
32%
Satisfied
16%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
42%
CSAT according to Asian or Pacific Islander
Labcorp's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
10%
Satisfied
40%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Labcorp's Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.
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12 / 100
Very Satisfied
4%
Satisfied
8%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
12%
Very Dissatisfied
60%
Labcorp Customer Satisfaction Score by Age
Labcorp's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 29% | |||||||||||||||
| 31-35 | 70% | |||||||||||||||
| 36-40 | 41% | |||||||||||||||
| 41-45 | 10% | |||||||||||||||
| 46-50 | 45% | |||||||||||||||
| 51-55 | 38% | |||||||||||||||
| 56-60 | 35% | |||||||||||||||
| 61-65 | 21% | |||||||||||||||
| 66+ | 16% |
Labcorp Customer Satisfaction Score by Usage
Labcorp's Customer Satisfaction score was rated the highest by customers who have used Labcorp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Labcorp Customer Satisfaction Score by Industry
Labcorp's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Professional Services industry customers.
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{
"title": "Labcorp Customer Satisfaction Score by Industry",
"text": "Labcorp's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Professional Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Labcorp's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Accounting",
"groupId": 495,
"score": 49,
"stars": 0,
"csatScore": 49,
"text": "Labcorp's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 49
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 40,
"stars": 0,
"csatScore": 40,
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"scoreClassName": "",
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},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 60,
"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 40,
"stars": 0,
"csatScore": 40,
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"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Professional Services",
"groupId": 549,
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"scoreClassName": "",
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]
}Labcorp Customer Satisfaction vs. Competitors
Compared to its competitors, Labcorp's Customer Satisfaction score is rated right below Quest Diagnostics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IQVIA | 76% |
| Thermo Fisher Scientific | 74% |
| Quest Diagnostics | 45% |
| Labcorp | 44% |
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Labcorp Customer Service
2.8/5
Labcorp has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Labcorp's Customer Service
Address
Burlington, NC 27215
Website
https://labcorp.com
Phone Number
(800)845-6167
Labcorp's Social Links
Quick Insights into Labcorp Customer Service
Labcorp's Customer Service score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Education industry.
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Ranked Labcorp Customer Service the Highest
Ranked Labcorp Customer Service the Lowest
Labcorp Customer Service Score by Gender
Male customers rated Labcorp's Customer Service score 0.2 stars higher than Female customers.
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Male
2.6/5
Female
2.4/5
Labcorp Customer Service Score by Ethnicity
Labcorp's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 1.6 | Other | 1.6 |
Labcorp Customer Service Score by Age
Labcorp's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 2.9 | 26-30 | 2.9 |
31-35 4 | 31-35 | 4 |
36-40 2.9 | 36-40 | 2.9 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2.9 | 46-50 | 2.9 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2 | 56-60 | 2 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
Labcorp Customer Service Score by Usage
Labcorp's Customer Service score was rated the highest by customers who have used Labcorp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Labcorp Customer Service Score by Industry
Labcorp's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Education industry customers.
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Labcorp Customer Service vs. Competitors
Compared to its competitors, Labcorp's Customer Service score is rated right above Quest Diagnostics, and is preceded by Thermo Fisher Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| IQVIA | 3.9/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Labcorp | 2.8/5 |
| Quest Diagnostics | 2.6/5 |
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Labcorp as an Employer
3.1/5
Labcorp has a 3.1/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Labcorp scored a -17 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Labcorp would recommend the brand to a friend. ENPS measures how likely Labcorp employees would recommend working at Labcorp to a friend.
Net Promoter Score
-17
NPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 37% | Promoters |
|---|---|
| 17% | Passive |
| 46% | Detractors |
