-9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lane Bryant
Marketing or Exec? Claim Your Free Account
About Lane Bryant's Brand
At Lane Bryant, we believe that every woman can (and will) achieve what she wants. And that possibilities are endless. If you love fashion and want to work for a brand that places an emphasis on empowering the customers, social media followers, and associates in its community, Lane Bryant is the place for you. Create your lane with us at our Columbus, Ohio brand headquarters, or at any of our stores nationwide.
Brand at a Glance
79%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Lane Bryant CMO
Lane Bryant NPS
Lane Bryant's Net Promoter Score (NPS) is a -9 with 41% Promoters, 9% Passives, and 50% Detractors. Net Promoter Score tracks whether Lane Bryant's customers would recommend using the product based on a scale of -100 to 100.
Lane Bryant Overall NPS
| 41% | Promoters |
|---|---|
| 9% | Passives |
| 50% | Detractors |
Lane Bryant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -15 | Apr 2024 | -15 |
Jul 2024 -15 | Jul 2024 | -15 |
Aug 2024 -15 | Aug 2024 | -15 |
Sep 2024 -15 | Sep 2024 | -15 |
Oct 2024 -13 | Oct 2024 | -13 |
Nov 2024 -12 | Nov 2024 | -12 |
Apr 2025 -10 | Apr 2025 | -10 |
May 2025 -10 | May 2025 | -10 |
Aug 2025 -8 | Aug 2025 | -8 |
Sep 2025 -10 | Sep 2025 | -10 |
Nov 2025 -8 | Nov 2025 | -8 |
Dec 2025 -8 | Dec 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lane Bryant NPS by Gender
Lane Bryant's NPS was rated -36 by Female customers on Comparably.
Female
-36
Lane Bryant's NPS was rated -36 by Female customers on Comparably.
28%
Promoters
8%
Passives
64%
Detractors
Male
N/A
Lane Bryant's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Lane Bryant NPS by Ethnicity
Lane Bryant's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
African American/Black -53 | African American/Black | -53 |
Other -28 | Other | -28 |
Lane Bryant NPS by Age
Lane Bryant's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Lane Bryant NPS by Usage
Lane Bryant's NPS was rated the highest by customers who have used Lane Bryant's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
2 to 5 Years 12 | 2 to 5 Years | 12 |
5 to 10 Years -36 | 5 to 10 Years | -36 |
Over 10 Years -45 | Over 10 Years | -45 |
Lane Bryant Customer Reviews
Out of the 21 Lane Bryant customer reviews 8 were positive and 13 were constructive. Lane Bryant customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lane Bryant Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Lane Bryant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lane Bryant Customer Loyalty Score by Gender
Lane Bryant's Customer Loyalty score was rated 84 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lane Bryant.
Female
84%
Yes
Male
N/A
Yes
Lane Bryant Customer Loyalty Score by Ethnicity
Lane Bryant's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lane Bryant.
81
out of 100
Caucasian
100
out of 100
Hispanic or Latino
91
out of 100
African American/Black
59
out of 100
Other
Lane Bryant Customer Loyalty Score by Age
Lane Bryant's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lane Bryant.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 100% | 26-30 | 100% |
31-35 40% | 31-35 | 40% |
36-40 90% | 36-40 | 90% |
41-45 85% | 41-45 | 85% |
46-50 82% | 46-50 | 82% |
51-55 81% | 51-55 | 81% |
56-60 93% | 56-60 | 93% |
61-65 82% | 61-65 | 82% |
66+ 75% | 66+ | 75% |
Lane Bryant Customer Loyalty Score by Usage
Lane Bryant's Customer Loyalty score was rated the highest by customers who have used Lane Bryant's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lane Bryant Customer Loyalty Score by Industry
Lane Bryant's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lane Bryant Product Quality
3.1/5
Lane Bryant has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Lane Bryant's overall Product Quality score rated by its users and customers.
Lane Bryant Product Information
Lane Bryant’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Lane Bryant's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Lane Bryant the lowest at 2.2.
- Website
- http://www.lanebryant.com/
- Company Size
- 10,000+ Employees
Industry
Fashion and Beauty
Quick Insights into Lane Bryant Product Quality
Lane Bryant's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Lane Bryant's Product Quality.
Ranked Lane Bryant Product Quality the Highest
Ranked Lane Bryant Product Quality the Lowest
Lane Bryant Product Quality Score by Gender
Lane Bryant's Product Quality score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lane Bryant.
Female
2.7/5
Male
N/A
Lane Bryant Product Quality Score by Ethnicity
Lane Bryant's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lane Bryant.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 2.4 | Other | 2.4 |
Lane Bryant Product Quality Score by Age
Lane Bryant's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lane Bryant.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.3 | 41-45 | 2.3 |
46-50 3.6 | 46-50 | 3.6 |
51-55 2.6 | 51-55 | 2.6 |
56-60 1.7 | 56-60 | 1.7 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.3 | 66+ | 2.3 |
Lane Bryant Product Quality Score by Usage
Lane Bryant's Product Quality score was rated the highest by customers who have used Lane Bryant's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lane Bryant Product Quality Score by Industry
Lane Bryant's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Lane Bryant Pricing
Lane Bryant ROI & Value For Money
2.9/5
Lane Bryant has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Lane Bryant's overall ROI score rated by its users and customers.
Lane Bryant Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Legal industry think that they had the lowest ROI from Lane Bryant.
Quick Insights into Lane Bryant ROI
Lane Bryant's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Lane Bryant's ROI score.
Ranked Lane Bryant ROI the Highest
Ranked Lane Bryant ROI the Lowest
Lane Bryant ROI Score by Gender
Lane Bryant's ROI score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lane Bryant.
Female
2.6/5
Male
N/A
Lane Bryant ROI Score by Ethnicity
Lane Bryant's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lane Bryant.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 2.3 | Other | 2.3 |
Lane Bryant ROI Score by Age
Lane Bryant's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lane Bryant.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.1 | 31-35 | 2.1 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.9 | 46-50 | 2.9 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.3 | 61-65 | 2.3 |
66+ 3.1 | 66+ | 3.1 |
Lane Bryant ROI Score by Usage
Lane Bryant's ROI score was rated the highest by customers who have used Lane Bryant's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Lane Bryant ROI Score by Industry
Lane Bryant's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Lane Bryant Customer Satisfaction (CSAT)
Lane Bryant Customer Satisfaction (CSAT) Score
52 / 100
Lane Bryant has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
16%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lane Bryant Customer Satisfaction
Lane Bryant's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Lane Bryant's Customer Satisfaction.
Ranked Lane Bryant Customer Satisfaction the Highest
Ranked Lane Bryant Customer Satisfaction the Lowest
Lane Bryant Customer Satisfaction Score by Gender
Lane Bryant's Customer Satisfaction score was rated 38 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lane Bryant.
38 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 5% | |
Very Dissatisfied | 39% |
Lane Bryant Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lane Bryant's Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lane Bryant.
53 / 100
Very Satisfied
21%
Satisfied
32%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
32%
CSAT according to Hispanic or Latino
Lane Bryant's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lane Bryant.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to African American/Black
Lane Bryant's Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lane Bryant.
17 / 100
Very Satisfied
11%
Satisfied
6%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
6%
Very Dissatisfied
53%
CSAT according to Other
Lane Bryant's Customer Satisfaction (CSAT) score was rated 30% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lane Bryant.
30 / 100
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
50%
Lane Bryant Customer Satisfaction Score by Age
Lane Bryant's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lane Bryant.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 49% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 34% | |||||||||||||||
| 51-55 | 27% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 61-65 | 49% | |||||||||||||||
| 66+ | 40% |
Lane Bryant Customer Satisfaction Score by Usage
Lane Bryant's Customer Satisfaction score was rated the highest by customers who have used Lane Bryant's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Lane Bryant Customer Satisfaction Score by Industry
Lane Bryant's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Lane Bryant Customer Satisfaction Score by Industry",
"text": "Lane Bryant's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Lane Bryant's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Lane Bryant's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Lane Bryant's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Education",
"groupId": 515,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Lane Bryant's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "Lane Bryant's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 18
},
{
"label": "Retail",
"groupId": 559,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Lane Bryant's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
}
]
}Lane Bryant Customer Service
3.1/5
Lane Bryant has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Lane Bryant's overall Customer Service score rated by its users and customers.
About Lane Bryant's Customer Service
Address
8323 Walton Parkway, Margate City, NJ 43054
Website
http://www.lanebryant.com/
Phone Number
614-463-5200
Lane Bryant's Social Links
Quick Insights into Lane Bryant Customer Service
Lane Bryant's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Lane Bryant's Customer Service score.
Ranked Lane Bryant Customer Service the Highest
Ranked Lane Bryant Customer Service the Lowest
Lane Bryant Customer Service Score by Gender
Lane Bryant's Customer Service score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lane Bryant.
Female
2.8/5
Male
N/A
Lane Bryant Customer Service Score by Ethnicity
Lane Bryant's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lane Bryant.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 2.7 | Other | 2.7 |
Lane Bryant Customer Service Score by Age
Lane Bryant's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lane Bryant.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.4 | 26-30 | 2.4 |
31-35 2.3 | 31-35 | 2.3 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.9 | 46-50 | 2.9 |
51-55 2.2 | 51-55 | 2.2 |
56-60 2.3 | 56-60 | 2.3 |
61-65 3 | 61-65 | 3 |
66+ 2.5 | 66+ | 2.5 |
Lane Bryant Customer Service Score by Usage
Lane Bryant's Customer Service score was rated the highest by customers who have used Lane Bryant's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Lane Bryant Customer Service Score by Industry
Lane Bryant's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Lane Bryant as an Employer
2.5/5
Lane Bryant has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Lane Bryant scored a -9 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Lane Bryant would recommend the brand to a friend. ENPS measures how likely Lane Bryant employees would recommend working at Lane Bryant to a friend.
Net Promoter Score
-9
NPS Score
| 41% | Promoters |
|---|---|
| 9% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 21% | Promoters |
|---|---|
| 21% | Passive |
| 58% | Detractors |
