LG Electronics North America Leadership Employee Reviews
What do you like best about the leadership team?
I think the HR leadership teams needs to be reevaluated.
Review from HR Dept
Open to hearing employees ideas
Review from HR Dept
Being apart of something greater than myself
Review from Engineering Dept
Progressive thinking- they take calculated risks when they go into new markets to balance our portfolio of products. They work closely with the HR team to support employee engagement events and support our top benefit program. They believe i promoting from within.
Review from HR Dept
The commitment show by them.
Review from Engineering Dept
They are always looking for good quality solutions and practices
Review from Engineering Dept
They do lay out the plan for the future.
Review from Operations Dept
they have heart of Caring, Guidance, and leadership.
Review from Finance Dept
Weekly WebEx Meetings and many emails explaining what is up next
Review from HR Dept
I am able to focus on my responsibilities.
Review from Engineering Dept
I'm new so, unsure at the moment.
Review from Customer Support Dept
Good with delegation. Do well with content creators...keep us out of unnecessary meetings & projects.
Review from Customer Support Dept
Setting very aggressive goal for KPIs
Review from Customer Support Dept
They are very hard working and passionate about what they do
Review from Customer Support Dept
Think a lot and make decisions for the company and its employees.
Review from Product Dept
Set a goal and work to achieve it
Review from Product Dept
I personally can say my leadership team will take the time to listen and take into consideration my opinions, thoughts and point of view. At times they will even ask my opinion on a matter without me having to interject.
Review from HR Dept
Everything is best for employee and LG
Review from Operations Dept
Hard working, dedicated and care about employees
Review from Admin Dept
I appreciate them because they are professionals, they know what they have to do, they care about the day-to-day activity of the company as well as the people, they work hard to ensure a stable and safe work environment, they are the best!
Review from Operations Dept
What does the leadership team need to get better at?
Break down the cultural segregation, don't put the wrong unqualified people in place just because it's cheaper on the front end, more is lost on the back end.
Review from Operations Dept
Listen at least some of the time.
Review from Customer Support Dept
Proper pay compensation for long term employees
Review from Admin Dept
The leadership team needs to provide team members with clear expectations. Currently goals don't appear to matter when it comes to employee evaluations. Leadership should clearly lay out what is expected.
Review from Customer Success Dept
Understanding how the American Culture not only from an employer but also from a customer standpoint.
Review from Customer Support Dept
I feel that the constant change in direction in combination with focus on meeting unrealistic expectations weakens our integrity. Retaining Field service employees and making their jobs easier should be our top priority. They are expected to run 9 service calls a day within 8 hours.
Review from Product Dept
Speak fluent English or have a real translator. Don't change goals without informing us. No more lying! We could also use better training. This is a very toxic place to work. I am seeing this place affect a lot of my co-workers. It's effecting everyone's physical and mental health.
Review from Customer Support Dept
Communication in English, meeting and trusting their people. Understanding sometimes it can't happen just the way they think it should be. Non-technical people not understanding technical theories and practices.
Review from Customer Support Dept
Communication, Listening to employee concerns,
Review from Customer Support Dept
Not overworking salary employees with tasks that are unattainable in an 8 hour day. Having to do 2 weeks worth of work every week to stay somewhat caught up. Absolutely no life/work balance
Review from Customer Support Dept
Recognizing the work of tenured employees. Showing appreciation. Listening. Not talking down to employees.
Review from Customer Support Dept
understanding not all business models apply to all channels of BU's
Review from Operations Dept
The tools they supply (email, cloud computer and scheduling) are an embarrassment. Everyday when I start work I have to work with software that is crude and non-functional. I am considering leaving the company because I can't be productive with the basic everyday tools of email and calendar.
Review from Engineering Dept
Better communication top down. Keep goals consistent and update with results. Changing things, especially when making them retroactive is the worst way to accomplish any goal. when a small group of people are causing issues, focus on them, don't punish the entire group for a small portion of it
Review from Customer Support Dept
Clear disconnect between FSE's and Local employees. Non-Korean employees dont get the same attention, and promotions, as Korean-speaking employees do. Also, internal systems are archaic and add stress to employee to get menial reporting tasks done.
Review from Engineering Dept
Literally everything. We constantly feel underappreciated and just another number amongst the crowd. Tasks and goalpoasts are constantly moving or unreasonably changed and being made to feel unsure of directives or inadequate is the norm. Morale amongst manu of my peers is very low.
Review from Customer Support Dept
Put the customer first. Everybody's KPI's should be customer focused. Also, people are so sequestered in their boxes, they won't go out of their way to help others outside their "zone"--break barriers down.
Review from Sales Dept
As a Korean company, everything comes from top-down. How employees are treated, how things are communicated and etc. So, I'd way the executive team and the president.
Review from Business Development Dept
Emotional intelligence, forward thinking, innovation, millennial engagement
Review from Operations Dept
Resolve issues... Parts shipping, KPI Number collection process, equal pay, lack of work load by Zone improvments, over hiring in certain Zones
Review from Operations Dept