LKQ Corporation is the largest nationwide provider of alternative collision replacement parts and a leading provider of recycled engines read more
I can't rate a person I don't know. I have no idea who my CEO is. I barely know who anybody is except for my boss quality control has gone down so bad in the last four years, our managers do not know how to communicate with their employees
What is most positive about the culture and environment at your company?
I work from home that is the biggest pro out of all of my pros and cons
What does the leadership team need to get better at?
Who is my executive team? I don't know how to rate them because I'm not sure who you're speaking about. There needs to be a lot more empathy, understanding and compassion most of the sales people and customer service representatives all have mental health issues due to work stress
What's going wrong and how can it be improved?
All of our prices gone up and all of our quality has gone down. Whoever is working in the locations are not doing their quality control jobs and we're sending junk out to people and we're not being able to keep repeat customers because Of the demanding queue and how important it must be
What are some of the best things about your team?
We all stick together. I think we all feel the same. We all try to help each other out when We can. Sales and customer service try to help each other out because we are all overworked. Our customer service team has to take our sales calls No one wants to stay because no one is making money
Why do you feel undervalued and what would make you feel better about your compensation?
We take on so many calls. We are on so much pressure we had our hours cut and we are making less money when the cost of living has went up. Our company says they care but they will not compensate us so we can live comfortably but they're always asking us what they can do better our answer is pay
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