Lola.com Employee Reviews
Out of 200 Lola.com employee reviews, 95% were positive. The remaining 5% were constructive reviews with the goal of helping Lola.com improve their work culture. The Engineering team, with 100% positive reviews, reports the best experience at Lola.com compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 15% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
This is the most exciting job I've had in the last 15 years in software.
Review from Engineering Dept
Review from Customer Support Dept
Best my expectations for how quickly we can improve and provide a solution the market wants
Review from Sales Dept
Review from Engineering Dept
What do you like best about the leadership team?
The respect they have for each other
They know what they want, know how to execute, and are effective. Also approachable.
Review from Engineering Dept
The leadership at lola.com is amazingly transparent, humble, and involved.
Incredibly transparent and approachable. They'll answer almost any question you can come up with.
Review from Engineering Dept
Super helpful and transparent. They keep everyone in the loop and we all know we can feel 110% comfortable reaching out to anyone for help/guidance.
Review from Customer Support Dept
What does the leadership team need to get better at?
Leadership will protect very bad behaviors and ask for transparency but quietly retaliate when a member of the inner circle is called out for their demonstrably bad comportment towards employees.
Review from Customer Support Dept
The leadership team does an incredible job at sharing the vision of the company and helping our team land big partnerships. One thing we can be doing better is finding a way to get the entire company together more frequently.
What is the best part about your compensation package?
Medical/dental premiums are covered 100%
Review from Engineering Dept
Amazing health insurance and commuter benefits!
INCREDIBLY great benefits. The reflect that the company really values the employees and their well being.
Review from Engineering Dept
My personal favorite part is that the transportation plan pays 100% for my MBTA daily commutes. I used to spend about $200 a month and it is no longer a concern for me.
Review from Customer Support Dept
Generous commissions and benefits package
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Lola does not offer me equal pay for equal work.
Review from Customer Support Dept
What are some of the best things about your team?
Competent, smart, friendly, reasonable, cooperative
Review from Engineering Dept
Some of the best things are the diversity, camaraderie, and general sense of excitement.
Smart people who are interested in doing what it takes to succeed.
Review from Engineering Dept
It really does feel like a family here. I don't feel uncomfortable reaching out to anyone here! We all help each other and it's just all in all a great work environment.
Review from Customer Support Dept
Highly collaborative and willing to do more than just their job.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Practice empathy more and stop trying to hire only people you could be friends with. Consider points of view that actually challenge you and don't be threatened by them.
Review from Customer Support Dept
The team works quickly and is constantly improving. One suggestion to improve would be to have fewer meetings and spend more time quickly interacting to get on the same page.
What is most positive about the culture and environment at your company?
The teamwork, including across departments, and the respect people in different departments have for each other
Review from Engineering Dept
Everyone treats each other with respect and can be authentically themselves.
Very upbeat office, lots of events supporting employees, very diverse work force.
Review from Engineering Dept
My team has weekly team meetings along with weekly meetings with our direct reports. This ensure total transparency in the company and we always know exactly where we stand, where we are improving and what we need to work on. It's an environment that encourages growth and wants us to be successful.
Review from Customer Support Dept
A sense of empowerment to solve complex issues, while having a shared vision
Review from Sales Dept
What needs to change to make the company culture better?
Do what you say you will as relates to inclusion, stop delaying the difficult conversations and take ownership of solutions rather than outsource to a third party consultant.
Review from Customer Support Dept
What did you like most about the interview process?
It's cross-disciplinary - candidates get to talk to a diverse group of people with diverse job responsibilities and backgrounds
Review from Engineering Dept
I loved the more casual vibe and that I meet team members from almost every department.
It moved really fast, negotiations moved quickly once an offer was on the table.
Review from Engineering Dept
The interview process was in about 4 steps. An interview essay style, phone interview, in person interviews and a mock chat interview with a "customer". They really wanted it to be a two way street where they decided if I was the right fit & I could decide if they were the right fit for me.
Review from Customer Support Dept
Being challenged on my approach for dealing with cross-department needs
Review from Sales Dept
What would you improve about your company's interview process?
Interview process allows for certain individuals to favor candidates based not on skills offered but rather other attributes.
Review from Customer Support Dept
What makes you most happy at work?
My team! I love working with the people at Lola.com.
Seeing the team I've built succeed.
Review from Engineering Dept
I love coming to our office and seeing everyone. We work hard but we make sure to have a balance of fun as well. I love that our managers trust us and do not feel the need to look after us. We all have great relationships and I know I can talk difficult situations through with my peers for asolution
Review from Customer Support Dept
Trying new things and having them work
Review from Sales Dept
My peers & my team
Review from Customer Support Dept
What's going wrong and how can it be improved?
Wicked loving needs to be extended to every employee at the company even if it is hard.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Lola.com yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
Don't treat the customer support team as a pothole filler for problems given that they are hourly, not salaried employees and respect their time off without requesting them to check slack, email and text messages during times when they are not paid by the company.
Review from Customer Support Dept