Lola.com Employee Reviews
Out of 200 Lola.com employee reviews, 95% were positive. The remaining 5% were constructive reviews with the goal of helping Lola.com improve their work culture. The Engineering team, with 100% positive reviews, reports the best experience at Lola.com compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 15% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Leadership will protect very bad behaviors and ask for transparency but quietly retaliate when a member of the inner circle is called out for their demonstrably bad comportment towards employees.
Review from Customer Support Dept
The leadership team does an incredible job at sharing the vision of the company and helping our team land big partnerships. One thing we can be doing better is finding a way to get the entire company together more frequently.
Why do you feel undervalued and what would make you feel better about your compensation?
Lola does not offer me equal pay for equal work.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Practice empathy more and stop trying to hire only people you could be friends with. Consider points of view that actually challenge you and don't be threatened by them.
Review from Customer Support Dept
The team works quickly and is constantly improving. One suggestion to improve would be to have fewer meetings and spend more time quickly interacting to get on the same page.
What needs to change to make the company culture better?
Do what you say you will as relates to inclusion, stop delaying the difficult conversations and take ownership of solutions rather than outsource to a third party consultant.
Review from Customer Support Dept
What would you improve about your company's interview process?
Interview process allows for certain individuals to favor candidates based not on skills offered but rather other attributes.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Wicked loving needs to be extended to every employee at the company even if it is hard.
Review from Customer Support Dept
What would you most like to see improved at your company?
Don't treat the customer support team as a pothole filler for problems given that they are hourly, not salaried employees and respect their time off without requesting them to check slack, email and text messages during times when they are not paid by the company.
Review from Customer Support Dept