-24
eNPS Score
Q&A With Lord & Taylor Employees
Inventing the concept of personal shopping isn’t the only place Lord + Taylor was first: we were the first retail shop to move to the legendary Fifth Avenue, and the first department store to name a woman - Dorothy Shaver - president. Changing the game is what we do—and we’re looking for outside-the-box thinkers and creative innovators to help lead us into another 200 years of success. We want to grow from within—that means that wherever you start with us, the sky is the limit. We’ve succeeded by innovating and taking risks, but risk is only good if your team has the values, skills and courage to pull it off. That’s why we’re committed to growing our team members’ skills and offering endless opportunities for them to challenge themselves and take ownership of their career.
How employees describe working at Lord & Taylor
Communication among the team. Reconition of success.
Contact and customer service. I am trying to return an item and the system accepted the return but does not provide a shipping label and the help email has done nothing but say for me to try again.
Beware that if you buy from L&T's online platform, there will be no way to contact anyone for customer service
Customer service. Follow through with issues. I have been waiting 8 months for a dress I returned and i keep getting same response. “Waiting not the warehouse to inspect’. I bought 3 other dresses at the same time and all three (and more) were refunded. This is the only
Don’t meet shipping terms posted on site. I ordered a luggage set on Jan 1. Reached out via chat no one came to the chat. Reached out via email get a canned response that my luggage will arrive AFTER I leave for my trip. I asked to have another expedited Mohammed is a bot most likely. No effo
What it's like to work at Lord & Taylor
- Lord & Taylor employees generally work 9.0 hrs a day
- Employees at Lord & Taylor report the work pace is moderate
- 64% of Lord & Taylor employees look forward to interacting with their team every day
- Lord & Taylor employees typically get valuable feedback on how to improve at work Once a quarter
- 73% of Lord & Taylor employees call their work environment positive
Q&A With Lord & Taylor Employees
IDX: 0 TOT: 7
Who did you meet with during your interview? And how long did it take to hear back from Lord & Taylor?
I met with a department manager and was hired on the spot.
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What is Liz Rodbells email address?
What do employees at Lord & Taylor think about their benefits?
Lord & Taylor employees rate their overall benefits a D and most of them think the perks are Neutral. 55% of Lord & Taylor employees say they are satisfied with their benefits. The majority of employees also get 0-10 days of paid vacation, and most of the employees believe the cash value of their benefits is less than $500/mo.
How's career growth and advancement at Lord & Taylor?
33% of the same employees also feel like Lord & Taylor is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Lord & Taylor.
How are the managers in the Sales department at Lord & Taylor?
Lord & Taylor's Sales team rates their manager a C or 66/100 and the majority believe their manager truly cares about them as a person. The sales team (67%) also feels pretty comfortable providing negative feedback directly to their boss.
What's the pay like for employees at Lord & Taylor?
Lord & Taylor employees rates their pay and overall compensation a D- or 50/100. 45% of employees believe they are paid fairly and 67% of employees get raises every year.
Curious about what work's like at Lord & Taylor?
Anonymously Ask Lord & Taylor Employees Any Question
Should I work at Lord & Taylor?
29% of Lord & Taylor employees would encourage their friends to become coworkers, whereas 18% are neutral and 53% would not recommend working at Lord & Taylor to their friends.
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
