Comparably Awards

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 576

TOTAL RATINGS: 10473

CEO: Marvin Ellison

Lowe's Home Improvement Senior Customer Service Manager Salaries in Charlotte, NC

The average Lowe's Home Improvement Senior Customer Service Manager in Charlotte, NC earns an estimated $89,728 annually, which includes an estimated base salary of $78,569 with a $11,159 bonus. Lowe's Home Improvement's Senior Customer Service Manager compensation is $19,434 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at Lowe's Home Improvement in Charlotte, NC can range from $32,000 - $200,000.

In Charlotte, NC, The Customer Support Department at Lowe's Home Improvement earns $4,697 more on average than the Admin Department. Comparably data has a total of 1 salary record from Lowe's Home Improvement Senior Customer Service Managers.

Last updated 2 years ago.

$15k

$32k

$49k

$65k

$130k

$200k

$258k

$89,728

Average Compensation

$78,569: avg. base

$11,159: avg. bonus

Senior Customer Service Manager Salaries at Lowe's Home Improvement

In Charlotte, NC, Senior Customer Service Managers earn $2,779 more than Customer Service Managers.

Customer Service Manager

$87k*

Technical Support

$66k*

CS Rep

$45k*

* estimated salary

Compensation at Lowe's Home Improvement by Department

In Charlotte, NC, The Customer Support Department averages $4,697 more than the Admin Department, and $13,462 less than the IT Department

$77,060 Avg. total comp.

+$13k

Customer Support

$63,598 Avg. total comp.

Admin

$58,901 Avg. total comp.

-$5k

Average Equity for Senior Customer Service Manager at Lowe's Home Improvement

Recent Senior Customer Service Manager Salaries at Lowe's Home Improvement

Senior Customer Service Manager

Posted more than 30 days ago

$37,100 Salary + Bonus

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to Lowe's Home Improvement reported making $64,747, while the average male Senior Customer Service Manager at similar sized companies reported making $93,274.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Hispanic or Latino Senior Customer Service Manager at companies similar size to Lowe's Home Improvement reported making $91,726, while the average Native American Senior Customer Service Manager at similar sized companies reported making $59,013.

How Senior Customer Service Managers at Lowe's Home Improvement Rate Their Compensation

The majority of Senior Customer Service Managers at Lowe's Home Improvement believe they're compensated fairly. 59% of Senior Customer Service Managers at Lowe's Home Improvement say they receive annual bonuses, and the majority (65%) are satisfied with their benefits. See more compensation ratings at Lowe's Home Improvement

Do you believe you're paid fairly?

58% Yes

Does your company give annual bonuses?

59% Yes

Are you satisfied with your Benefits?

65% Yes

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