25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MEMORIAL SLOAN KETTERING CANCER CENTER
Marketing or Exec? Claim Your Free Account
About MEMORIAL SLOAN KETTERING CANCER CENTER's Brand
MSK is the world's oldest and largest private institution devoted to the prevention, treatment, and cure of cancer. Founded in 1884, MSK has long been a leader in early detection, precise diagnosis, and individually tailored treatments for cancer. We continue to drive innovations as one of 52 National Cancer Institute–designated Comprehensive Cancer Centers, with state-of-the-art science flourishing side by side with clinical studies and treatment. The close collaboration between our scientists and physicians is one of our unique strengths, enabling us to provide patients with the best care available as we work to discover more-effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future scientists and physicians, and the knowledge and experience they gain at MSK has an impact on cancer treatment and biomedical research around the world. Among its major competitors, MEMORIAL SLOAN KETTERING CANCER CENTER is ranked in 1st place for NPS while Mayo Clinic is 2nd.
Brand at a Glance
65%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
MEMORIAL SLOAN KETTERING CANCER CENTER Ranking
- #1 / 2 of its competitors
MEMORIAL SLOAN KETTERING CANCER CENTER NPS
MEMORIAL SLOAN KETTERING CANCER CENTER's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether MEMORIAL SLOAN KETTERING CANCER CENTER's customers would recommend using the product based on a scale of -100 to 100.
MEMORIAL SLOAN KETTERING CANCER CENTER Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
MEMORIAL SLOAN KETTERING CANCER CENTER NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
May 2021 33 | May 2021 | 33 |
Jul 2021 25 | Jul 2021 | 25 |
Aug 2021 40 | Aug 2021 | 40 |
Apr 2022 49 | Apr 2022 | 49 |
Dec 2022 43 | Dec 2022 | 43 |
Aug 2023 25 | Aug 2023 | 25 |
How Other Brands Compare
MEMORIAL SLOAN KETTERING CANCER CENTER is ranked first for NPS among its competitors. Mayo Clinic comes in second.
MEMORIAL SLOAN KETTERING CANCER CENTER |  Mayo Clinic | |
| Global Ranking | #- | #229 |
| NPS | 25 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $156.98M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MEMORIAL SLOAN KETTERING CANCER CENTER NPS vs. Competitors
Compared to its competitors, MEMORIAL SLOAN KETTERING CANCER CENTER's NPS is rated right above Mayo Clinic.
| COMPANY | NPS Score | |
|---|---|---|
| MEMORIAL SLOAN KETTERING CANCER CENTER | 25 |
| Mayo Clinic | 18 |
MEMORIAL SLOAN KETTERING CANCER CENTER Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of MEMORIAL SLOAN KETTERING CANCER CENTER users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MEMORIAL SLOAN KETTERING CANCER CENTER Customer Loyalty vs. Competitors
Compared to its competitors, MEMORIAL SLOAN KETTERING CANCER CENTER's Customer Loyalty score is rated right below Mayo Clinic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mayo Clinic | 77% |
| MEMORIAL SLOAN KETTERING CANCER CENTER | 65% |
Unlock MEMORIAL SLOAN KETTERING CANCER CENTER Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MEMORIAL SLOAN KETTERING CANCER CENTER Customer Loyalty vs. Competitors data and gain insights into your customers today.
MEMORIAL SLOAN KETTERING CANCER CENTER Product Quality
3.9/5
MEMORIAL SLOAN KETTERING CANCER CENTER has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MEMORIAL SLOAN KETTERING CANCER CENTER's overall Product Quality score rated by its users and customers.
MEMORIAL SLOAN KETTERING CANCER CENTER Product Information
MEMORIAL SLOAN KETTERING CANCER CENTER’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.mskcc.org
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
MEMORIAL SLOAN KETTERING CANCER CENTER Product Quality vs. Competitors
Compared to its competitors, MEMORIAL SLOAN KETTERING CANCER CENTER's Product Quality score is rated right above Mayo Clinic.
| COMPANY | Product Quality Score | |
|---|---|---|
| MEMORIAL SLOAN KETTERING CANCER CENTER | 3.9/5 |
| Mayo Clinic | 3.8/5 |
Unlock MEMORIAL SLOAN KETTERING CANCER CENTER Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MEMORIAL SLOAN KETTERING CANCER CENTER Product Quality vs. Competitors data and gain insights into your customers today.
MEMORIAL SLOAN KETTERING CANCER CENTER Pricing
MEMORIAL SLOAN KETTERING CANCER CENTER ROI & Value For Money
3.6/5
MEMORIAL SLOAN KETTERING CANCER CENTER has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MEMORIAL SLOAN KETTERING CANCER CENTER's overall ROI score rated by its users and customers.
MEMORIAL SLOAN KETTERING CANCER CENTER Pricing vs. Competitors
Compared to its competitors, MEMORIAL SLOAN KETTERING CANCER CENTER's ROI score is rated right above Mayo Clinic.
| COMPANY | Pricing Score | |
|---|---|---|
| MEMORIAL SLOAN KETTERING CANCER CENTER | 3.6/5 |
| Mayo Clinic | 3.5/5 |
Unlock MEMORIAL SLOAN KETTERING CANCER CENTER ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MEMORIAL SLOAN KETTERING CANCER CENTER ROI vs. Competitors data and gain insights into your customers today.
MEMORIAL SLOAN KETTERING CANCER CENTER Customer Satisfaction (CSAT)
MEMORIAL SLOAN KETTERING CANCER CENTER Customer Satisfaction (CSAT) Score
50 / 100
MEMORIAL SLOAN KETTERING CANCER CENTER has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MEMORIAL SLOAN KETTERING CANCER CENTER Customer Satisfaction vs. Competitors
Compared to its competitors, MEMORIAL SLOAN KETTERING CANCER CENTER's Customer Satisfaction score is rated right below Mayo Clinic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mayo Clinic | 62% |
| MEMORIAL SLOAN KETTERING CANCER CENTER | 50% |
Unlock MEMORIAL SLOAN KETTERING CANCER CENTER Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MEMORIAL SLOAN KETTERING CANCER CENTER Customer Satisfaction vs. Competitors data and gain insights into your customers today.
MEMORIAL SLOAN KETTERING CANCER CENTER Customer Service
3.3/5
MEMORIAL SLOAN KETTERING CANCER CENTER has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MEMORIAL SLOAN KETTERING CANCER CENTER's overall Customer Service score rated by its users and customers.
About MEMORIAL SLOAN KETTERING CANCER CENTER's Customer Service
Address
1275 York Avenue, New York City, NY 10017
Website
http://www.mskcc.org
Phone Number
8005252225
MEMORIAL SLOAN KETTERING CANCER CENTER's Social Links
MEMORIAL SLOAN KETTERING CANCER CENTER Customer Service vs. Competitors
Compared to its competitors, MEMORIAL SLOAN KETTERING CANCER CENTER's Customer Service score is rated right below Mayo Clinic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mayo Clinic | 3.7/5 |
| MEMORIAL SLOAN KETTERING CANCER CENTER | 3.3/5 |
Unlock MEMORIAL SLOAN KETTERING CANCER CENTER Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MEMORIAL SLOAN KETTERING CANCER CENTER Customer Service vs. Competitors data and gain insights into your customers today.
MEMORIAL SLOAN KETTERING CANCER CENTER as an Employer
3.5/5
MEMORIAL SLOAN KETTERING CANCER CENTER has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
CEO of MEMORIAL SLOAN KETTERING CANCER CENTER
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MEMORIAL SLOAN KETTERING CANCER CENTER scored a 25 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of MEMORIAL SLOAN KETTERING CANCER CENTER would recommend the brand to a friend. ENPS measures how likely MEMORIAL SLOAN KETTERING CANCER CENTER employees would recommend working at MEMORIAL SLOAN KETTERING CANCER CENTER to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
