MetLife Employee Reviews
Out of 338 MetLife employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping MetLife improve their work culture. The Customer Support team, with 95% positive reviews, reports the best experience at MetLife compared to all other departments at the company. The Sales team offered the most constructive feedback, with 39% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Everything because they are non supportive
Be more genuine, show real empathy, don’t just use people to make yourself look good. Care about your employees, care about your customer
Communication and not playing politics
Review from Finance Dept
This is the worst place I have ever worked. Useless metric gathering, no potential for growth, and too many policies in place to stifle improvement.
I think the inter-office rules need to be revamped more than anything else.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
For the level of work required the compensation should be higher
Just recognize the value that I’m bringing to the compan
I pay out of pocket for my medications because I hate dealing with Express Scripts. The medical insurance is more expensive than at my previous company and covers less. Annual raises are lower than when I worked for a nonprofit. It's shameful in a record profit year our raises didn't match inflation
Im not paid enough for the work i do.
Workis stressful and dept has been understaffed
What do your coworkers need to improve and how could you work together better?
No one is on the same page
Equal work assignments. We don't rely on each other.
People do not take criticism well. They take everything personally. Also people are not quick to help others out without a lot of prodding
Review from Customer Support Dept
Coworkers make it worth showing up to the office. Problem is, they are just as stressed as everyone else.
I have amazing co-workers on my sales team, we are like family. We work well together.
Review from Sales Dept
What needs to change to make the company culture better?
Hire better leaders and know who’s actually carrion the weigh
have a better focus and be result driven
Less politics, knowledgeable leaders, listen to employees
Review from Operations Dept
better compensation and improved morale
Allow options to work remotely, or flex schedule, improve processes, or straight up remove them.
What would you improve about your company's interview process?
Understanding requirements and skill-sets associated with the job role and clear definition of the job responsibilities.
Review from Sales Dept
The recruiter I worked with initially no showed to our first call and was late to the rescheduled call. Once we did get on the phone I think she read my resume for the first time during the call. It was disrespectful of my time.
Develop leaders, not bosses. People are afraid of failing and there's no improvement from that.
What's going wrong and how can it be improved?
Senior leadership (ELT and ELT -2).
Respect for employees, stop encouraging bullying, ethnicity based privileges
Review from Operations Dept
Lack of steady manager to provide direction on what I should be focused on and where my career is going.
Review from Finance Dept
Bosses are bosses, they are NOT leaders. They don't care about employees and will do whatever they can to climb their way to the top. They will no sooner throw you under the bus so their records are clean.
My manager is a bully and the environment is toxic. The only thing that would make it better would be if I changed departments.
What would you most like to see improved at your company?
Everything is good no improvments
Review from Sales Dept
A new gym facility