MGM Resorts International Employee Reviews
Out of 228 MGM Resorts International employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping MGM Resorts International improve their work culture. The Operations team, with 63% positive reviews, reports the best experience at MGM Resorts International compared to all other departments at the company. The Product team offered the most constructive feedback, with 55% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Committed to empowering employees for growth.
Available for discussion and ideas
They are so informative and helpful
the lead by example and it motivates me to do the same.
They are very approachable people
What does the leadership team need to get better at?
Appreciate employees too not just the guest
Actually doing their best for the company AND their employees.
Worrying more about the welfare of their employees instead of only caring about the stock price and the bottom line.
Review from Customer Success Dept
The Executive team and Managers for MGM RESORTS need to understand that if the people below them aren't happy guests aren't happy. However, since management and lower level executives keep things hush the decision makers don't know the growing animosity within the company.
Communication and following the company mission statement for all its properties nationwide
Review from Operations Dept
What is the best part about your compensation package?
Bonuses are great lol lol
So great lovely nice, sweet
Very good salary food and tips
The health benefits are amazing compared to what other jobs offer and reasonable pet insurance is offered as well.
It is fair. The ability to structure it to my needs.
Why do you feel undervalued and what would make you feel better about your compensation?
Bigger raises, more 401k contributions, and a quarterly bonus
Compensation compared to levels below me. Compensation compared to what job previously paid versus what is currently asked.
Review from Operations Dept
Management just care about revenue nothing about their people
Im under payed because of what i do for the company
Less expensive medical benefits and a better company match for my 401k.
Review from Customer Success Dept
What are some of the best things about your team?
Year of experience when handling issues
Down to earth people on front line
Review from Operations Dept
Collaboration and professionalism are held in high regard, everyone is equal and welcome to bring new ideas to the table.
Reliability, teamwork, accountability, comradery and abolity
Review from Operations Dept
Good people who work hard
What do your coworkers need to improve and how could you work together better?
Actually doing their jobs and not hiding
Review from Customer Support Dept
No communication between shifts. Each shift thinks they are better than the others
Review from Customer Support Dept
Coworkers are Find the issues lie with management.
some are hard workers and others are lazy
Review from Operations Dept
Communication needs to be improved. Also, there are many that have been here a while and are not pulling their weight in regards to new job duties.
Review from Operations Dept
What is most positive about the culture and environment at your company?
The empathy amongst the coworkers while working in a negative enviroment
The freedom to do your job.
Everyone is considered and considerate, there is no 'that's not my job', it is always 'how can I help.' Management is always open and willing to help when approached about resources needed. Long term gains over short term wins.
Team i work with at both properties
Review from Operations Dept
clear mission and fun things to do
Review from Marketing Dept
What needs to change to make the company culture better?
All departments need to become an union.
Reverse direction from the corporate borg philosophy and hold people accountable.
Management needs to go back to the day of Believing in its employees not just doing what it takes to get through the day. Management is so concerned about upsetting a guest and it getting back to the executives they're afraid to do their job correctly. Bottom line is show a TRUE CARING for employee
People need to be on same page
Review from Marketing Dept
We need more women and minorities in leadership as well as a more caring leadership team overall.
Review from Operations Dept
What did you like most about the interview process?
It was dumb and this is a dumb question
It was fine. Over zoom
Open conversation and responses, and time factor
The responsibilities and compensation package were clearly outlined.
I felt like I was the best of the best
Review from Marketing Dept
What would you improve about your company's interview process?
Be more detailed and specific to the job.
Stop the unfair hiring practices
Review from Operations Dept
Let people know they will get fired for speaking up
Review from Customer Support Dept
What makes you most happy at work?
The quality of the business, the building and access.
Wjen everyone is in the same page, not by hearsay, by being a team and manager notifying everyone.
Knowing none of my time here is wasted. I get value out of putting my time in at this company.
Team i work with and things we accomplish
Review from Operations Dept
it brings me joy everyday
Review from Marketing Dept
What's going wrong and how can it be improved?
I believe it is too far saturated with poor direction and those in charge are too busy protecting their own interests.
The general morale of the frontline employees is at the lowest point ever. Any improvements to our well-being would help considerably, monetarily or otherwise.
Review from Customer Success Dept
They need to give us more hours
Sometimes innovation for the sake of innovation isn't great. Many of us feel neglected and hung out to dry. Then we see all the profits for shareholders but none of that is going into our pockets.
Review from Operations Dept
To have more opportunity to move up in comany and having more options for health insurance for part time employees
Review from Customer Support Dept
What do you like best about your company?
brand reputation
Review from Marketing Dept
They are a smart company
What would you most like to see improved at your company?
bureaucracy, treating employees like they are a number
Review from Marketing Dept
My manager gone