MGM Resorts International Employee Reviews
Out of 234 MGM Resorts International employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping MGM Resorts International improve their work culture. The Operations team, with 63% positive reviews, reports the best experience at MGM Resorts International compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 47% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Appreciate employees too not just the guest
Actually doing their best for the company AND their employees.
Worrying more about the welfare of their employees instead of only caring about the stock price and the bottom line.
Review from Customer Success Dept
The Executive team and Managers for MGM RESORTS need to understand that if the people below them aren't happy guests aren't happy. However, since management and lower level executives keep things hush the decision makers don't know the growing animosity within the company.
Communication and following the company mission statement for all its properties nationwide
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Health insurance could be lowered, considering they have thousands of employees
Bigger raises, more 401k contributions, and a quarterly bonus
Compensation compared to levels below me. Compensation compared to what job previously paid versus what is currently asked.
Review from Operations Dept
Management just care about revenue nothing about their people
Im under payed because of what i do for the company
What do your coworkers need to improve and how could you work together better?
Actually doing their jobs and not hiding
Review from Customer Support Dept
No communication between shifts. Each shift thinks they are better than the others
Review from Customer Support Dept
Coworkers are Find the issues lie with management.
some are hard workers and others are lazy
Review from Operations Dept
Communication needs to be improved. Also, there are many that have been here a while and are not pulling their weight in regards to new job duties.
Review from Operations Dept
What needs to change to make the company culture better?
All departments need to become an union.
Reverse direction from the corporate borg philosophy and hold people accountable.
Management needs to go back to the day of Believing in its employees not just doing what it takes to get through the day. Management is so concerned about upsetting a guest and it getting back to the executives they're afraid to do their job correctly. Bottom line is show a TRUE CARING for employee
People need to be on same page
Review from Marketing Dept
We need more women and minorities in leadership as well as a more caring leadership team overall.
Review from Operations Dept
What would you improve about your company's interview process?
Be more detailed and specific to the job.
Stop the unfair hiring practices
Review from Operations Dept
Let people know they will get fired for speaking up
Review from Customer Support Dept
What's going wrong and how can it be improved?
I believe it is too far saturated with poor direction and those in charge are too busy protecting their own interests.
The general morale of the frontline employees is at the lowest point ever. Any improvements to our well-being would help considerably, monetarily or otherwise.
Review from Customer Success Dept
They need to give us more hours
Sometimes innovation for the sake of innovation isn't great. Many of us feel neglected and hung out to dry. Then we see all the profits for shareholders but none of that is going into our pockets.
Review from Operations Dept
To have more opportunity to move up in comany and having more options for health insurance for part time employees
Review from Customer Support Dept
What would you most like to see improved at your company?
bureaucracy, treating employees like they are a number
Review from Marketing Dept
My manager gone