MSC Industrial Direct Employee Reviews
Out of 54 MSC Industrial Direct employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping MSC Industrial Direct improve their work culture. The Sales team, with 70% positive reviews, reports the best experience at MSC Industrial Direct compared to all other departments at the company.
What does the leadership team need to get better at?
They are so disconnected with the face to face experience between the customer and field sales. ALL roadblocks that have ruined the customer experience are self inflicted,
Review from Sales Dept
Not micromanaging, stepping back and letting us make more decisions.
Help their managers do more to assist. Stop micromanaging the supervisors. We need younger leadership and younger management with new ideas. Also why does the HR team of four sit around making big bucks putting binders together and eating and gossiping?
Change management and written communication
Why do you feel undervalued and what would make you feel better about your compensation?
They drove down wages, stealing people’s ability to make money they promise. They’re thieves who treat you like a NYC carriage horse. All for show externally, but treat you like $#@& behind closed doors. Unethical liars. Increase the wages and stop making it impossible to meet go
It is embarrassing what we make at MSC Industrial.
New management and newer technology
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Team players needed, Humble ourselves,
Take more pride and ownership in your own work and support the growth and development of others
What needs to change to make the company culture better?
Focus on the customer and work life balance!
Review from Sales Dept
Management and leadership. Please Eric help us.
Management needs to be more personal, more face to face meetings for information sharing, less videos that are like commercials aimed at their staff.
What would you improve about your company's interview process?
Get newer and more professional human resource associates.
What's going wrong and how can it be improved?
Safety issues. Someone needs to focus on that
They implemented systems that do not work together, few people understand them, so they are making it worse. And since everything takes 4x longer, it is blamed on the associate when we are behind. Mgt takes no responsibility but puts more pressure on their reports. Wrong people are given authority.
Bad attitudes. Unprofessional service. No one cares anymore.
What would you most like to see improved at your company?
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