Namely Employee Reviews
Out of 1216 Namely employee reviews, 96% were positive. The remaining 4% were constructive reviews with the goal of helping Namely improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Namely compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 16% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Working at Namely is fast paced, rewarding, stimulating and exciting!
Review from Operations Dept
Giving the tools to succeed, have to do the work to convey them
Review from Sales Dept
Overall it's been great to work at Namely, but I do feel there is always room for improvements.
Review from Operations Dept
What do you like best about the leadership team?
Their focus on the employee as a person. We aren't seen as just another number, but rather a human that has a life outside this place. They are very aware of what is needed for employees to thrive both professionally and personally and do their best to deliver for both. LOVE IT.
Review from Operations Dept
All of the leaders I have directly worked with are always positive and trying to find ways to make our company better.
Review from Operations Dept
Wants a win / win with our clients
Review from Sales Dept
Most are willing to listen to issues having with providing client quality content.
Review from Operations Dept
Leadership team is transparent when communicating company updates.
Review from Customer Support Dept
What does the leadership team need to get better at?
Better industry understanding and application
Review from Product Dept
Continue to connect to employees
Review from HR Dept
Actually delivering on what they say their planning to do.
Review from Sales Dept
Stop lying about the health of the company and its employees. Stop posting fake reviews!
Review from Customer Support Dept
Alignment with Product expectations. Demanding accountability and execute deliverables consistently
What is the best part about your compensation package?
All of the supplemental benefits. As a newly(ish) wed, I was very happy to find out that Namely offers maternity leave that actually allows the time that new moms need with their newborn baby. I cannot thank Namely enough for this benefit to take the stress out of trying to build a family.
Review from Operations Dept
Work From Home! Compensation is very competitive and the unlimited PTO!
Review from Operations Dept
Commission structure leads to performance
Review from Sales Dept
Variety with the benefits and ER paid portions.
Review from Operations Dept
all the pto and holidays
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay me equally for the complex/time consuming job I have
Review from Customer Support Dept
Compensation is low for service team members that works tirelessly to retain clients. It's a role that requires all of the soft skills to be successful (managing upset clients, delivering information in a way that will soothe a situation) so that's probably why it's monetarily undervalued.
Review from Customer Support Dept
People with the same job title starting on the same day will be compensated differently just because one lives on the east coast. The cost of living in Austin TX is already on par with NYC - we yet someone in NJ makes 5k more a year than someone in Texas for the same job.
Review from Operations Dept
I believe that our team experiences very high and often unrealistic expectations to get the amount of work completed. To ensure the work is handled, many of the team work long hours (often unpaid) to ensure we are successful. Hours worked should be hours being paid for - always.
Review from Operations Dept
The amount of work we do and the merit increase we get YoY doesn't seem that competitive at this level. Not as many opportunities to rise or go different paths
Review from Customer Success Dept
What are some of the best things about your team?
Overall willingness to help and support. As with any organization every department has their own goals that can some times fall out of alignment with mine, but at the end of the day everyone works well together and does what is needed for the betterment of the company.
Review from Operations Dept
Everyone on the team is wonderfully helpful and is committed to constantly improving the Namely product and service we provide our clients!
Review from Operations Dept
My team is always looking to be as efficient as possible to meet all targets and deadlines. My team is knowledgable and willing to help troubleshoot issues that arise.
Review from Operations Dept
Together we learn from each other. No one is afraid to ask questions
Review from Sales Dept
WE work together as a TEAM and always wanting to help each other out.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Better note taking so questions are not asked repeatedly, pay attention to questions from others because you never know when you may have a similar scenario, attention to detail, research methods, etc
Review from Product Dept
They need to be accountable and do their job every day. Sometimes it feels as if the best workers get more work put on them, while others get away with not doing as much. This makes the good workers feel burned out and leave the company.
Review from Customer Support Dept
I think not taking the job so serious, this is one of the most exciting times to be at Namely enjoy it. Additionally I have absolutely no trust in other teams as they capture slack messages and report them to management. In doing that it shows me that I CAN'T trust other teams.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The ability to work from home!! As mentioned previously, my family is relatively young (a daughter under 2) and having the option to work from home is a game-changer. I truly think it allows us to be more productive this way.
Review from Operations Dept
Everyones willingness to get the job done. I have not encountered one single problem where I felt like I was stuck with nowhere to turn for guidance.
Review from Operations Dept
Always looking for ways to impact the community
Review from Sales Dept
That we are all connected even though we work from home.
Review from Operations Dept
We are all remote-however-we remain close knit
Review from Customer Support Dept
What needs to change to make the company culture better?
Keep getting rid of the poor management and hire those who understand business and how to manage and prioritize. Work smarter not harder.
Review from Customer Support Dept
What did you like most about the interview process?
great representation of the company
Review from HR Dept
It was well thought out and a reasonable timeline of interviews over two and a half weeks
Review from HR Dept
Effective, fast, and well structured.
Review from Communications Dept
Interview with multiple stakeholders target questions very relaxed
What would you improve about your company's interview process?
I applied through a recruiter. The process took 2+ weeks. Process dosent need to take that long.
Review from Customer Support Dept
What makes you most happy at work?
The ability to make a large impact. My ideas are always welcomed and when I want to make changes leadership backs me up if I think it's the right move. Having that kind of support is huge.
Review from Operations Dept
The ability to work in the comfort of my home. It is my safe space and I feel most relaxed and that allows me to give my full focus on my job duties.
Review from Operations Dept
Having companies trust us and partner with Namely
Review from Sales Dept
Working with the team in order to provide the best service to our clients.
Review from Operations Dept
meeting deadlines and goals daily
Review from Customer Support Dept
What's going wrong and how can it be improved?
Better industry understanding and application from Operational Leadership and Executives. Being yourself only counts if you fit a specific definition
Review from Product Dept
I don't think anything is going wrong, but a job is a job and all things being equally I'd rather not work than work, but if I have to work I would be hard pressed to think of a better company to work for than Namely.
Review from Engineering Dept
As previously stated, you get burned out fast because you get more work put on you if you are a great performer. If you are great on the phone you will be in the queue more than others, or the others will find a way to get off the queue and you will be in the queue alone.
Review from Customer Support Dept
My direct manager and I don't always have the greatest working relationship (seeing eye to eye), but I know they care about me as a person.
Review from Operations Dept
I think it's because of the pandemic and political climate, not because of the company, but it's been hard to stay motivated during these hard times.
Review from Operations Dept
What do you like best about your company?
Great place to work. Growing and interesting
Review from HR Dept
What would you most like to see improved at your company?
I would like us to keep growing
Review from HR Dept