Namely Employee Reviews
Out of 1216 Namely employee reviews, 96% were positive. The remaining 4% were constructive reviews with the goal of helping Namely improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Namely compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 16% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Better industry understanding and application
Review from Product Dept
Continue to connect to employees
Review from HR Dept
Actually delivering on what they say their planning to do.
Review from Sales Dept
Stop lying about the health of the company and its employees. Stop posting fake reviews!
Review from Customer Support Dept
Alignment with Product expectations. Demanding accountability and execute deliverables consistently
Why do you feel undervalued and what would make you feel better about your compensation?
Pay me equally for the complex/time consuming job I have
Review from Customer Support Dept
Compensation is low for service team members that works tirelessly to retain clients. It's a role that requires all of the soft skills to be successful (managing upset clients, delivering information in a way that will soothe a situation) so that's probably why it's monetarily undervalued.
Review from Customer Support Dept
People with the same job title starting on the same day will be compensated differently just because one lives on the east coast. The cost of living in Austin TX is already on par with NYC - we yet someone in NJ makes 5k more a year than someone in Texas for the same job.
Review from Operations Dept
I believe that our team experiences very high and often unrealistic expectations to get the amount of work completed. To ensure the work is handled, many of the team work long hours (often unpaid) to ensure we are successful. Hours worked should be hours being paid for - always.
Review from Operations Dept
The amount of work we do and the merit increase we get YoY doesn't seem that competitive at this level. Not as many opportunities to rise or go different paths
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Better note taking so questions are not asked repeatedly, pay attention to questions from others because you never know when you may have a similar scenario, attention to detail, research methods, etc
Review from Product Dept
They need to be accountable and do their job every day. Sometimes it feels as if the best workers get more work put on them, while others get away with not doing as much. This makes the good workers feel burned out and leave the company.
Review from Customer Support Dept
I think not taking the job so serious, this is one of the most exciting times to be at Namely enjoy it. Additionally I have absolutely no trust in other teams as they capture slack messages and report them to management. In doing that it shows me that I CAN'T trust other teams.
Review from Customer Support Dept
What needs to change to make the company culture better?
Keep getting rid of the poor management and hire those who understand business and how to manage and prioritize. Work smarter not harder.
Review from Customer Support Dept
What would you improve about your company's interview process?
I applied through a recruiter. The process took 2+ weeks. Process dosent need to take that long.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Better industry understanding and application from Operational Leadership and Executives. Being yourself only counts if you fit a specific definition
Review from Product Dept
I don't think anything is going wrong, but a job is a job and all things being equally I'd rather not work than work, but if I have to work I would be hard pressed to think of a better company to work for than Namely.
Review from Engineering Dept
As previously stated, you get burned out fast because you get more work put on you if you are a great performer. If you are great on the phone you will be in the queue more than others, or the others will find a way to get off the queue and you will be in the queue alone.
Review from Customer Support Dept
My direct manager and I don't always have the greatest working relationship (seeing eye to eye), but I know they care about me as a person.
Review from Operations Dept
I think it's because of the pandemic and political climate, not because of the company, but it's been hard to stay motivated during these hard times.
Review from Operations Dept
What would you most like to see improved at your company?
I would like us to keep growing
Review from HR Dept