Navan Employee Reviews
Out of 1011 Navan employee reviews, 96% were positive. The remaining 4% were constructive reviews with the goal of helping Navan improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Navan compared to all other departments at the company. The Operations team offered the most constructive feedback, with 10% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
communication, i feel like there is a lot left out and not told down to the agents, and as being an experienced agent i feel like i could do alot more here at this company but am not being used to my full potential
Review from Customer Support Dept
Communication and showing that they actually care about us
Review from Operations Dept
Communication. This is the key piece missing.
Review from Customer Support Dept
Too long to mention, its not worth it
the company has no rules, the CxOs have no sense to do business
Review from IT Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better benefits and higher wage
I feel extremely undervalued here, support as a whole gets looked by in all the recent changes even though we are on the front line
Review from Customer Support Dept
higher accelerators for higher performance
Review from Sales Dept
Our salaries are a little low compared to other companies in tech. Some of our added benefits are great, however, they're also taxed which makes them less valuable and it's not well known (ie. $500 fitness stipend). Would also be great to 401k match.
Review from Customer Success Dept
The company has directly told all employees to leave if they are not happy
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
They need to pretend they want to learn the job. They are just here for a paycheck because it pays more than McDonalds.
Review from Customer Support Dept
get rid of the zoom meeting to use some other system to be more efficient
Review from IT Dept
What needs to change to make the company culture better?
Give more responsibility to managers
Review from Engineering Dept
What would you improve about your company's interview process?
I would hve less rounds and concentrate on experience
What's going wrong and how can it be improved?
the communcation. being told one thing, and then something else happens i feel like the agents are just exprect to be the brunt of the company yet everyone higher UP GETS THE BENEFITS. it just is not fair.
Review from Customer Support Dept
They just don't care about us or the way we are treated by clients
Review from Operations Dept
Client has no clue what happens on our side. If they only knew, things would change.
Review from Customer Support Dept
managers always assign some fake jobs to waste times
Review from IT Dept
What would you most like to see improved at your company?
Ability to work remote occasionally
Review from Operations Dept