Nelnet Employee Reviews
Out of 124 Nelnet employee reviews, 77% were positive. The remaining 23% were constructive reviews with the goal of helping Nelnet improve their work culture. The Customer Support team, with 71% positive reviews, reports the best experience at Nelnet compared to all other departments at the company.
What does the leadership team need to get better at?
Be more accessible to the employees and show you actually care
Telling us the truth at all times.
Review from Customer Support Dept
Any understanding of mental health. Help people instead of making it worse. I was made out to be the bad guy because I had anxiety and now depression. Of course I missed work. You continued to pile on the stress when YOU had options to not do so.
Empathy!!!!!! Sometimes business aspects need to be set aside. All managers forget that here!!
Accountability. Don't show favouritism. Communicate goals better
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Fair pay for fair work. Nelnets CFO could be one of the greediest executives in the country. When a question came up about rewarding employees that stick loyal to nelnet and whether or not their loyalty should be rewarded via financial compensation, he said "they should be happy we give them jobs."
Its not a living wage job.
Work life balance is terrible, I work Late and most weekends just to keep up with the workload including helping other teams with their own workload and none of this hard work is recognized by the good old boy club.
What do your coworkers need to improve and how could you work together better?
They need to hire people who want to come to work
Review from Customer Support Dept
Coworkers are great, they are one of the reasons I have stayed with Nelnet for so long.
I didnt know my co workers. The company doesn't give you free time to do that
Employees need to be accountable. Rampant favoritism
What needs to change to make the company culture better?
People need to be held accountable
Great culture in Denver, just need the A/C to work all the time.
What would you improve about your company's interview process?
There aren't any Interviews reviews of Nelnet yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Nelnet needs to start caring about their customers and employees
Not sure but today i didnt have a good experience
Review from Customer Support Dept
Company plays favorites. You get promoted if you are well liked not for how much work you put in
Review from Customer Support Dept
Just feel under valued at times. If upper management could stop playing favorites and focus on the other hard workers they have that would be great.
Empathy is stated but missing everywhere!
What would you most like to see improved at your company?
There aren't any Outlook reviews of Nelnet yet.
Be the first to contribute a review.