Next Caller KPIs and OKRs

At Next Caller 75% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Next Caller's KPIs and OKRs is essential for its success. Out of 25 Next Caller employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 24 have said yes.

Answer	Percent
Yes	96%
No	4%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	75%
No	25%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Next Caller is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Next Caller employees shared they generally receive helpful feedback every week or once a month, while 100% of Next Caller employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.