Northern Trust – Poor training and a general lack of continuity across the whole business resulting in multiple overlapping processes. | Comparably

Northern Trust – Poor training and a general lack of continuity across the whole business resulting in multiple overlapping processes.

Northern Trust Claimed Company
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. read more
EMPLOYEE
PARTICIPANTS
280
TOTAL
RATINGS
1893
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Poor training and a general lack of continuity across the whole business resulting in multiple overlapping processes.

What is the best part about your compensation package?

Pension and helath benefits are quite good.

What do your coworkers need to improve and how could you work together better?

Our overall team work and support for each other and corss training is very poor.

What's going wrong and how can it be improved?

Lack of motivation and engagement. General lack of confidence in the product we are trying to provide.

What does the leadership team need to get better at?

They need to understand and address the vast number of process issues created by poor systems and procedures. Support their staff above client demands sometimes.

What needs to change to make the company culture better?

Better training, more consistant processes, better understanding by senior management of the system failings and weaknesses of the business model and leff overall blame culture.

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