Norwegian Cruise Line – Agents that answer the phone need to be more knowledgeable about the services offered. The info should not be different when speaking to another agent.

Norwegian Cruise Line

Norweigian Cruise Line is a travel company that takes customers to exotic destinations using cruise ships. read more

EMPLOYEE PARTICIPANTS: 258

TOTAL RATINGS: 1226

CEO: Frank Del Rio

Agents that answer the phone need to be more knowledgeable about the services offered. The info should not be different when speaking to another agent.

Other Employee Reviews for Norwegian Cruise Line

Briefly describe your overall experience at your company

Heavy if technical faults are political not to be fixed

Briefly describe your overall experience at your company

A positive work environment where we are all a family having the same goal in mind, to create unique experiences and amazing memories to our guests in vacation
Review from Customer Success Dept

Briefly describe your overall experience at your company

On Your Own! No COMMUNICATION from Corporate to the people who answer your phones & are a customer's FIRST contact

Briefly describe your overall experience at your company

Very fun and good learning experience

What can this brand most improve?

response to customer requests, any response instead of being ignored

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Norwegian Cruise Line – Agents that answer the phone need to be more knowledgeable about the services offered. The info should not be different when speaking to another agent.

Agents that answer the phone need to be more knowledgeable about the services offered. The info should not be different when speaking to another agent.

Other Employee Reviews for Norwegian Cruise Line

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